What You Will DoLead customer discovery sessions to understand operational workflows and system requirementsConfigure Workforce Management and back‑office systems aligned to documented best practicesCoordinate integrations with payroll, POS, ERP, and related systemsSupport data validation, parallel testing, and user acceptance readinessPartner with Project Managers to ensure delivery milestones are met within scope and timelineFacilitate customer workshops and training sessionsMaintain accurate implementation documentationEscalate scope, integration, or data risks appropriatelyWhat You Bring4+ years of experience implementing SaaS solutions in a client-facing capacityExperience configuring systems that impact labor, payroll, inventory, or operational workflowsExposure to multi-location or enterprise customer environmentsFamiliarity with integration concepts and data validation processesExperience leading customer discovery sessions and facilitating training or workshopsAbility to manage multiple implementations within defined scope and timelinesStrong communication and documentation skillsWhat Success Looks LikeImplementations delivered on time and within defined scopeClean configuration and validated data prior to go‑liveClear communication and proactive risk managementStrong customer adoption at launchAdherence to established delivery methodologyWork EnvironmentThis role is remote‑eligible within the United States for candidates residing in the following approved states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, and WA.Candidates must maintain a professional home workspace with reliable high-speed internet. Fourth is the largest and fastest-growing end-to-end restaurant and hospitality management technology platform globally, supporting complex, multi-location operators with workforce management, inventory, and back-office solutions designed for scale.