Job Title: ServiceNow Functional Consultant/Business Analyst
Location: Hybrid in Houston, TX
Duration: Full-Time
L3 - 7 to 12 Years of relevant experience
Job Summary:
We are seeking a highly skilled and motivated ServiceNow non-ITSM Functional Consultant or Business Analyst. You will work closely with developers, architects, and customer stakeholders to implement robust ServiceNow solutions related to non-ITSM modules that streamline operations and enhance customer satisfaction.
Key Responsibilities:
- Plan and drive of agenda for requirements workshop for ServiceNow Strategic Portfolio Management (SPM) module.
- Collaborate with stakeholders to identify needs, defining functional specifications, user stories, and maintaining data dictionaries and process documentation.
- Working experience of SPM applications like Innovation & Demand Management, Project Portfolio Management, Resource management & timecard, Financial management, Strategic Planning workspace, Resource management workspace, Project portfolio workspaces.
- Understanding of the entire life cycle of business applications, including tracking, assessment, and planning.
- Analyze current workflows to identify, design, and implement improvements that enhance system usability and efficiency.
- Work with architects and developers to translate business goals into technical, scalable solutions, prioritizing out-of-the-box functionality.
- Review filled in data templates provided by Customer stakeholders, and guide the stakeholders on data collection
- Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing
- Review and validate design and FRS deliverables
- Provide training to customer SMEs on features & functionalities of ServiceNow SPM Module
- Provide inputs to Project Manager on activities, risks, issues, solutions
- Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations
- Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee
- Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers.
- Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting.
Required Skills & Certifications:
Previous experience of Strategic Portfolio Management (SPM) implementation projects.
Ability to engage with stakeholders such as service delivery / business leaders and associates.
Ability to independently conduct workshops with stakeholders and provide options and recommendations.
Excellent communication and documentation skills.
ServiceNow Implementation certification is a plus (as many as possible from the below list)
Certified System Administrator (Mandatory)
CIS - Strategic Portfolio Management
Micro Certification - Platform Analytics
ITIL certification is a plus