| Additional Information | Working conditions: While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. About the Superior Court The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch.The ideal candidate brings operational rigor, strong organizational instincts, and analytical fluency - and is equally comfortable operating in a fast-paced, request-driven environment, managing competing priorities with precision, engaging multiple stakeholders and building durable documentation along the way. Reporting to the Director of Product Finance & Operations and working alongside the Manager of Cloud FinOps, this individual contributor will serve as a critical point of triage and execution for the team, helping to operationalize workflows, document processes, and ensure incoming requests are resolved efficiently and accurately. div>By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. You can access our privacy policy at Privacy The Analyst will manage multiple support requests related to, but not limited to CRM, leasing and rents, property websites, expense and invoice processing and will be responsible for ensuring those support requests are completed efficiently, timely, and accurately. Through continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service function into a strategic advantage. The team member will help develop plans and materials to support user adoption, training, and customer service, working through direct and regular contact with users from other divisions, programs, and service units to provide regular insight and guidance in prioritizing enhancements for the data systems. The team member will work with other personnel across departments to define requirements for projects, identify data dependencies and relationships to develop logical and physical data models, data flows and system activity diagrams, and write specifications for managing enterprise information policies. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. The Cloud Compliance Analyst serves as a consultant in maintaining quality of evidence and the oversight and response to inquiry/examination of control evidence as proof applications are secure by design and production ready. The ideal candidate will independently troubleshoot complex production issues, support large-scale technical initiatives, perform technical discovery, develop dashboards and reporting, and partner with cross-functional teams to deliver reliable, scalable EDI solutions. This is a senior-level technical role requiring strong experience with healthcare EDI transactions, QNXT, advanced SQL development, C#, and production support within a managed care environment. ul> Perform risk assessments against Third-Party SaaS providers, evaluate evidence, interview technical teams and assess control design vs operating effectiveness. Provides detailed analysis of user traffic accessing third party sites and services to determine and report on enterprise Risk. li>Advisor & Partner: Develops strong relationships with internal and business partners; collaborate in appropriate areas, including application design, system optimization, programming complex models, transferring large data feeds, and staying current on emerging technology related to all systems. This may also include providing oversight, change management, general work direction or leadership to individuals on team; conducts regular meetings with stake holders and uploads necessary documents to the shared information repositories, such as SharePoint or Teams. li> Manage and resolve ServiceNow tickets for contact center operations, delivering Level 1 support for routine inquiries and issues reported by contact center agents and leadership within the Genesys Cloud telephony environment. We are seeking a highly skilled and experienced Senior IT Systems Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. li> Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS. Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the enterprise. Create incident and request tickets requiring validation of customer information, and accurate recording of details of issue/request, including customer interaction and actions taken in the division ticketing system. Essential Duties and Responsibilities include but are not limited to: " Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available. Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. Plans, manages and may complete testing of application, system and/or process changes/upgrades at key phases of development, including writing test plans, developing test cases with expected results, and scheduling tests in concert with testing leads in IT. Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required. Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required. |