div>Qualifications:
High school diploma or GED required, associate or bachelor’s degree in automotive technology, business, or a related field preferred.
Previous experience in a service advisor or service management role, preferably in a luxury automotive dealership.
Strong knowledge of automotive repair processes, warranty procedures, and dealership operations.
Excellent leadership skills with the ability to motivate and manage a team effectively.
Exceptional customer service skills with the ability to handle difficult situations with professionalism and poise.
Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
Proficiency in dealership management software and Microsoft Office Suite (Word, Excel, Outlook).
Valid driver’s license and a clean driving record.
Strong communication skills, both verbal and written.
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Are you passionate about delivering exceptional customer service and have a knack for leading a team?
- Team Leadership: Recruit, train, and coach BDC agents on the handling of inbound and outbound calls, lead management, and handling customers objections.