p>Essential Functions, Roles, and Responsibilities: ā¢ Practices safe work habits and complies with all quality, safety, health and environmental policies, procedures, programs and regulations ā¢ Travels from point of origin to Branch location to work a rotational schedule ā¢ Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able ā¢ Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required ā¢ Assigns qualified service associates and confirms safety certs ā¢ Determines if new service associate (SSE) can be assigned with veteran service associate to gain OJT ā¢ Uses Land or Offshore Service Job Package and prints for service associates ā¢ Prepares Job Assessment Meeting document based on job type ā¢ Identifies job location, service tools, spare parts, and any special customer requirements ā¢ Assembles Service Job Package and fills out required information ā¢ Reviews customer SRO, equipment requirements and running procedure service associate ā¢ Places Service Job Package in service associate's file ā¢ Inspects equipment prior to shipping ā¢ Performs all functional responsibilities of a service associate ā¢ Special projects or assignments as directed by management.
Job Knowledge, Skills, Abilities: ā¢ Working knowledge of Cactus Wellhead Products, Service Documentation and Record Keeping ā¢ Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations ā¢ Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment ā¢ Customer Relationships and Networking, Customer Service Best Practices ā¢ Intermediate Computer Skills, Advanced Mathematical and Language Skills and Advanced Reasoning Ability ā¢ Must be able to travel and maintain a rotational work schedule.