p>Essential Functions, Roles, and Responsibilities: • Practices safe work habits and complies with all quality, safety, health and environmental policies, procedures, programs and regulations • Travels from point of origin to Branch location to work a rotational schedule • Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able • Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required • Assigns qualified service associates and confirms safety certs • Determines if new service associate (SSE) can be assigned with veteran service associate to gain OJT • Uses Land or Offshore Service Job Package and prints for service associates • Prepares Job Assessment Meeting document based on job type • Identifies job location, service tools, spare parts, and any special customer requirements • Assembles Service Job Package and fills out required information • Reviews customer SRO, equipment requirements and running procedure service associate • Places Service Job Package in service associate's file • Inspects equipment prior to shipping • Performs all functional responsibilities of a service associate • Special projects or assignments as directed by management.
Job Knowledge, Skills, Abilities: • Working knowledge of Cactus Wellhead Products, Service Documentation and Record Keeping • Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations • Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment • Customer Relationships and Networking, Customer Service Best Practices • Intermediate Computer Skills, Advanced Mathematical and Language Skills and Advanced Reasoning Ability • Must be able to travel and maintain a rotational work schedule.