div class="content">Job Summary
The MRO Customer Service Manager is focused on managing customers and their accounts from pre-arrival to post-delivery.
- Works interdepartmentally with service managers, planning, parts, sales and other department leaders to ensure timely coordination of all aspects of assigned projects .
What You’ll Do
Lead & Develop People
- Manage, coach, and develop Supervisors and Collectors, fostering a positive and accountable team culture. This work requires thoughtful decision-making, consistent communication, and strong collaboration—both within the department and across the organization.
Your key responsibilities in this leadership role will be:
- Develop and support a team of supervisors who are responsible for ensuring excellent agent behaviors on collection calls and other customer service interactions.