The Service Department Head iis responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work. Knowledge, Skills, and AbilitiesComputer - Experienced with Microsoft Outlook, Word, Excel and schedulingExcellent writing skillsExceptional organizations skillsHigh degree of self-confidenceMotivated and professionalMust speak English fluently and Spanish is a plusExtensive knowledge of roofing which includes - BUR, shingles, tile, single-ply, metal, waterproofing techniques and products, working knowledge of trusses, light weight concrete deck systems, and AC work that is closely related to roofingEssential FunctionsProvide safe working environment for BRC crews, subcontractors, and othersMaintain and improve quality controlMotivate / direct office and field employees assigned to department including interviewing, hiring, training and promoting employee growthCoordinate sales effort with salesman and provide necessary support for success of teamOversee setup, processing, and invoicing work ordersReview aging report and resolve any issuesPromote continual growth of department at the rate determined each quarter by General ManagerContinual improvement of quality control and customer satisfactionCoordination with Department Heads and Service Managers located at other branchesPhysical DemandsRequires standing up for long periods of timeRequires use of ladders, scaffolds, and stairways Requires ability to climb, lift, balance, walk, and handle materialsRequires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguingRequires seeing details at close rangeRequires repetitive movement, bending or twisting, kneeling, crouching, stooping or crawlingRequires ability to stand, walk, lift, and carry items weighing 50 pounds regularlyWork EnvironmentRequires working in extremely bright or inadequate lighting conditions, in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures, including exposure to sounds and noise levels that are distracting or uncomfortableIncludes exposure to contaminants, hazardous material, or equipmentMistakes are not easily correctable and have serious consequences, therefore Safety procedures need to be followedRequires exposure to minor burns, cuts, bites, or stingsRequires exposure to high places or dangerous conditionsDisclaimer:The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. Minimum QualificationsEducation: High School graduate / College preferredYears of Experience: 5 Years minimum experience in the roofing industryCertifications: 30 Hour OSHA Construction card, First Aid/CPR/Bloodborne pathogen training preferred. |