NewDistrict Service Manager Penske Truck RentalDistrict Service ManagerLONDONDERRY, NHWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
NewSenior Electrical Engineering Project Manager ComriseSenior Electrical Engineering Project ManagerNewton, MA$75–$80 / hourTemporaryContractorFull timeThis role requires a strong technical background combined with exceptional project leadership skills to drive cross-functional teams, manage schedules, mitigate risks, and ensure successful product launches in a regulated environment. The ideal candidate thrives in fast-paced, cross-functional environments and has a proven history of successfully delivering complex products while managing technical risks, stakeholder expectations, and aggressive development timelines.
Food Service Manager - Boston University, West Campus AramarkFood Service Manager - Boston University, West CampusBOSTON, MA$70,000–$75,000Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
NewTerritory Sales Manager JobotTerritory Sales ManagerBoston, MA$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We offer a competitive incentive-based compensation structure, cross-cultural collaboration, and ongoing training and development opportunities designed to support long-term career growth.
NewGeneral Manager 2 - Multi-Service SodexoGeneral Manager 2 - Multi-ServiceNASHUA, NH$110,075–$142,450Step into a dynamic leadership role where you’ll oversee multiple service lines, drive operational excellence, and lead high-performing teams to deliver exceptional client and guest experiences. A hands-on leadership style with a passion for delivering results, solving challenges, and driving continuous improvement across diverse service lines.
NewService Manager - Utility Trucks United RentalsService Manager - Utility TrucksBraintree, MA$80,665–$120,995 / yearWe're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
NewAccounting Manager JobotAccounting ManagerBoston, MA$105,000–$115,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Lead all aspects of the accounting function, including general ledger, accounts payable, accounts receivable, payroll, fixed assets, and commission accounting.
NewOutsourced Accounting Manager - Life Sciences & Biotech JobotOutsourced Accounting Manager - Life Sciences & BiotechBoston, MARemote$160,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will be working with a diverse portfolio of clients in the life sciences and biotech industry, providing expert financial advice and management.
NewEnvironmental Services Manager AramarkEnvironmental Services ManagerManchester, NHPlans, controls and directs all cleaning, sanitizing and waste removal functions within a healthcare facility to meet operating and financial goals, client objectives and customer needs. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers.
NewManager, Business Tax Services - 5500 Preparation KPMGManager, Business Tax Services - 5500 PreparationBoston, MA$107,160–$226,320 / yearBachelor's degree from an accredited college or university; Licensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
60393 Automotive Service Advisor/Writer 495 Chrysler Jeep Dodge, Inc60393 Automotive Service Advisor/WriterLowell, MAFull timeAutomotive Service Advisor 495 Chrysler Jeep Dodge Dealership is looking for experienced Service Advisors to join their industry-leading service team! Set and manage the expectations of the service delivery for both the customers and mechanics.
NewManager, Business Tax Services Insurance KPMGManager, Business Tax Services InsuranceBoston, MALicensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
Tax Senior Manager, International Tax Services bdo consultingTax Senior Manager, International Tax ServicesBoston, MA$99,750–$262,500 / yearWork with Specialized Tax Services and International Tax Partners, Local Office Managing Partner and local and regional Business Development Managers to develop and execute an effective marketing plan. Additionally, the International Tax Senior Manager is a critical part of the office’s / region’s Tax Services leadership team and in this capacity will act as source for guidance on international tax questions and issues.
NewManager, Global Mobility Services KPMGManager, Global Mobility ServicesBoston, MALicensed CPA, JD/LLM, or Enrolled Agent, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
Tax Manager, Core Tax Services bdo consultingTax Manager, Core Tax ServicesBoston, MA$112,000–$150,000 / yearThe Tax Manager, Core Tax Services is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. Tax Specialization: Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
Tax Senior Manager, Core Tax Services bdo consultingTax Senior Manager, Core Tax ServicesBoston, MA$146,000–$200,000 / yearSignificant knowledge of taxation related to personal income, estate and gift tax and wealth retention strategies, as well as taxation of entities owned by business owners (partnership and corporate taxation), is required. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
RN Patient Care Manager - Home Health AccentCare, Inc.RN Patient Care Manager - Home HealthNorwood, MA$90,000–$100,000What You Need to Know: The Patient Care Manager plays a critical role in supporting both patients and the caregiving team, ensuring that every person receives compassionate, high‑quality home health services. By guiding and empowering clinical staff, the Patient Care Manager helps create a supportive environment where employees can grow, collaborate, and deliver their very best work, ultimately enriching the care experience for every patient.
Tax Manager, Private Client Services bdo consultingTax Manager, Private Client ServicesBoston, MA$112,000–$150,000 / yearA Tax Manager, Private Client Services is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
Experienced Manager, Strategic Projects, Accounting Advisory Services bdo consultingExperienced Manager, Strategic Projects, Accounting Advisory ServicesBoston, MA$125,000–$145,000 / yearGathers information necessary from the client to execute on engagements; maintains a running list of information that is needed and follows up to gather information that is missing; organizes this information so it is easily accessible for the team and the client as applicable and creates, develops, and maintains strong business relationships with clients, both internal and external. Begins to understand how projects operate effectively when using a work plan that follows best practices of project management (breaking down projects into phases and tasks, estimating time/budget, setting milestones, managing dependencies, and measuring and reviewing progress).
NewManager, SAP S4 Public Cloud Professional Services Automation (PSA) KPMGManager, SAP S4 Public Cloud Professional Services Automation (PSA)Boston, MA$145,350–$253,230 / yearExperience supporting at least two full lifecycle SAP implementation focused on Solution Order Management, Subscription Billing, Service Contracts, Enterprise Portfolio and Project Management (EPPM), and Professional Services Automation, with ability to contribute to workshops, assist in defining business-centric solutions, and support integration with related modules such as Sales, Finance, and Service Delivery. Qualifications: Minimum six years of recent external management consulting experience with a focus on hybrid business model transformation, including at least two full lifecycles SAP S/4HANA Public Cloud implementation in Enterprise Portfolio and Project Management (EPPM), Solution Order Management and/or Professional Services Automation, with demonstrated ability to support stakeholder engagement and contribute to business strategy and outcomes.
Unit Manager, RN Exeter CenterUnit Manager, RNExeter, NH$45–$52Responsibilities: As a Unit Manager/Director - RN where within an assigned unit you will support the Director of Nursing with the delivery of high quality care while achieving positive clinical outcomes, and patient/resident, family and employee satisfaction. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference.
NewManager/Senior Manager, Business Tax Services - Private Clients KPMGManager/Senior Manager, Business Tax Services - Private ClientsBoston, MALicensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Responsibilities: Advise clients and be accountable for delivering high quality tax service and advice and play a key role in growing KPMG's private client tax practice, which focuses on ultra-high net worth individual, trust and estate clients.
NewProject Manager - Building Automation JobotProject Manager - Building AutomationBoston, MA$100,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role requires strong technical knowledge of Building Automation Systems (BAS), combined with proven leadership skills to drive successful project execution.
NewTax Manager JobotTax ManagerBoston, MA$130,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Apply strong knowledge of portfolio accounting, investments, and corporate tax while managing multiple deadlines with accuracy; experience with CCH Axcess, Tamarac, Microsoft Dynamics CRM, QuickBooks, or SurePrep is a plus.
New100% REMOTE Regional Sales Manager - BOSTON- FOOD SALES REQUIRED Jobot100% REMOTE Regional Sales Manager - BOSTON- FOOD SALES REQUIREDBoston, MARemote$90,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will have a proven track record in food sales, specifically within the protein sector, and a thorough understanding of ethnic markets and regional accounts.
Tax Manager, Core Tax Services, ASC 740 & Corporate Tax bdo consultingTax Manager, Core Tax Services, ASC 740 & Corporate TaxBoston, MA$102,300–$150,000 / yearThe Core Tax Services (“CTS”) Manager – ASC740 is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex corporate tax and ASC 740 tax issues. Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
NewCommercial Lines Account Manager (Hybrid) JobotCommercial Lines Account Manager (Hybrid)Manchester, NH$80,000–$110,000 / yearThe Commercial Lines Account Manager is responsible for managing and servicing a portfolio of commercial insurance accounts, acting as a key liaison between clients, producers, carriers, and internal teams. This role is ideal for a Commercial Lines Account Manager who enjoys taking ownership of their book, values collaboration, and wants to grow within a forward-thinking brokerage that is actively investing in its people and future.
Tax Manager – Professional Services (cpa firm) - Hybrid CPA firmTax Manager – Professional Services (cpa firm) - HybridBoston, MA$125,000–$175,000 / yearFull timeThe ideal candidate will bring solid experience with 1120, 1120-S, 1065, and 1040 tax matters, as well as demonstrated strength in tax research, planning, and advisory work. CPA firm seeking an experienced Tax Manager to join our Professional Services group.
NewSenior Manager – Contract Manufacturing JobotSenior Manager – Contract ManufacturingBoston, MARemote$100,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Founded a decade ago and based in Franklin, Tennessee, we are a rapidly growing health and wellness company creating science-backed nutritional supplements inspired by traditional superfoods.
Account Manager - Club JobotAccount Manager - ClubBoston, MA$120,000–$140,000 / yearThis individual will own the customer relationship from headquarter strategy through execution, partnering cross-functionally with sales operations, supply chain, marketing, finance, and broker partners to deliver profitable growth. The Account Manager – Club Channel will be responsible for managing and growing strategic relationships with club retailers, including Costco, Sam's Club, BJ's Wholesale Club, and regional club accounts.
NewLicensed Assistant Salon Manager Sport ClipsLicensed Assistant Salon ManagerPeabody, MA$25–$39 / hourAs an Assistant Salon Manager, you will play a crucial role in the daily operations and development of team members (hair stylists) and of our salon as well as assist in creating a positive and welcoming environment for both our clients and our hair stylists’ team members. Your core responsibilities will include motivating and managing the team to deliver excellent results, providing a championship haircut experience for their clients, and leading stylists to reach their highest potential.
NewStore Manager in Training O'Reilly Automotive StoresStore Manager in TrainingDracut, MA$15–$20Support store manager by working with the assistant management team ensuring safety compliance and that all team members receive appropriate training in all areas. Working jointly with district manager and store manager in recruiting, testing, hiring, evaluating, promoting, disciplining and discharging team members under his/her supervision.
Registered Nurse (RN) - Manager - $100K-130K per year Elara CaringRegistered Nurse (RN) - Manager - $100K-130K per yearBoston, MA$90,000–$110,000 / yearAs an Elara Caring Clinical Team Manager, you’ll contribute to our success in the following ways: Provides oversight of all patient care services and personnel including: making patient and personnel assignments, coordinating patient care, coordinating referrals, assuring patient needs are continually assessed, and assuring the development, implementation, and updates to the individualized patient plan of care. Plans, directs, and participates in delivery of home health services to provide diagnosis-specific patient care, including coordination of services with providers, vendors, or facilities.
Registered Nurse (RN) - Home Health Manager - $100K-130K per year Elara CaringRegistered Nurse (RN) - Home Health Manager - $100K-130K per yearAndover, MA$95,000–$110,000 / yearAs an Elara Caring Clinical Team Manager, you’ll contribute to our success in the following ways: Provides oversight of all patient care services and personnel including: making patient and personnel assignments, coordinating patient care, coordinating referrals, assuring patient needs are continually assessed, and assuring the development, implementation, and updates to the individualized patient plan of care. Plans, directs, and participates in delivery of home health services to provide diagnosis-specific patient care, including coordination of services with providers, vendors, or facilities.
NewPlumbing Manager Sila Heating, Cooling, Plumbing, and ElectricPlumbing ManagerStoneham, MAThis isn't a desk job—you'll spend time coaching your team, solving problems, supporting customers, and helping grow one of the top plumbing operations in New England. If you're ready to lead a talented team, grow a thriving plumbing department, and build your career with an industry leader, we'd love to hear from you.
NewTravel RN Case Manager - $2,717 per week Care Team SolutionsTravel RN Case Manager - $2,717 per weekBoston, MAWe've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: Our early pay program. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined.
NewOperations & Hospitality Manager Brodie'sOperations & Hospitality ManagerPeabody, MAWe are looking for an organized, hospitality-minded Operations & Hospitality Manager to help support the day-to-day flow of the building, restaurant operations, events, team communication, and overall guest experience. This person will support restaurant and lounge operations, assist with private and public events, help manage communication between teams, and ensure the guest, tenant, and staff experience is consistent, polished, and professional.
NewClinical Manager, RN Brooksby Village by Erickson Senior LivingClinical Manager, RNPeabody, MA$110,000–$120,000 / yearAnalyzing, developing, and implementing Quality Improvement measures for clinical indicators/benchmarking such as Falls, Pressure Ulcers, Medication Errors, Restraint Utilization, Re-hospitalization, Anti-psychotic utilization, ADL splits/documentation, etc. See Erickson Senior Living Privacy Policy at https://www.ericksonseniorliving.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewTravel Regional Clinical Nurse Manager - $2,800 per week Amergis Healthcare Staffing, Inc.Travel Regional Clinical Nurse Manager - $2,800 per weekBoston, MAThe Regional Clinical Nurse Manager will lead and mentor clinical leaders, oversee operational performance, and partner with Business Development and Marketing teams to expand community presence and increase brand awareness. We are seeking an experienced and dynamic Regional Clinical Nurse Manager to provide clinical and operational leadership across assigned regions.
NewTravel RN Case Manager - $2,707 per week MedPro Healthcare StaffingTravel RN Case Manager - $2,707 per weekBoston, MAWork is administered in a variety of settings, including HMOs, community health organizations, long-term care facilities, behavioral health programs, rehabilitation centers, schools, and case management companies. MedPro Healthcare Staffing , a Joint Commission-certified staffing agency, is seeking a quality Case Manager Registered Nurse (RN) for a travel assignment with one of our top healthcare clients.
NewTravel RN Case Manager - $2,739 per week American TravelerTravel RN Case Manager - $2,739 per weekBoston, MAAmerican Traveler is hiring an experienced RN Case Manager for a Discharge Planning position requiring active MA licensure and prior acute care case management experience. With thousands of travel nursing and allied jobs nationwide, our attentive and approachable recruiters find positions that align perfectly with your career aspirations and personal requirements.
NewTravel Nurse Manager RN - Maternal - Newborn - $3,730 per week Talent4HealthTravel Nurse Manager RN - Maternal - Newborn - $3,730 per weekConcord, MASeeking an experienced Nurse Manager to oversee daily operations of the Mother/Baby unit while supporting the broader OB Department, including Labor & Delivery, Postpartum, and Special Care Nursery. Talent4Health, based in Wilmington, DE is a one stop solution that offers access to an inclusive network of excellent healthcare professionals through its state-of-the-art recruitment strategies and extensive career opportunities.
NewLocal Contract Nurse Manager RN - Maternal - Newborn - $80 per hour Talent4HealthLocal Contract Nurse Manager RN - Maternal - Newborn - $80 per hourConcord, MASeeking an experienced Nurse Manager to oversee daily operations of the Mother/Baby unit while supporting the broader OB Department, including Labor & Delivery, Postpartum, and Special Care Nursery. Talent4Health, based in Wilmington, DE is a one stop solution that offers access to an inclusive network of excellent healthcare professionals through its state-of-the-art recruitment strategies and extensive career opportunities.
NewTravel Nurse RN - Manager, Post Partum - $3,237 per week HumanEdge - CTTravel Nurse RN - Manager, Post Partum - $3,237 per weekConcord, MAWe work diligently for you to adhere to the highest quality outcomes on each and every assignment and provide the Benefits and outstanding service you deserve at every step! Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined.
Project Manager JobotProject ManagerWestford, MA$125,000–$155,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client is a well-established, employee-focused construction management and general contracting firm with more than four decades of experience delivering high-quality projects throughout the Greater Boston region.
Sales Assistant Manager Towne, Corwin and WeissnatSales Assistant ManagerWeston, MA$103,200–$113,200 / yearFull timeThis is a test job with title as - Sales Assistant Manager
NewTravel Nurse Manager - Mother/Baby - $3,764 per week American TravelerTravel Nurse Manager - Mother/Baby - $3,764 per weekConcord, MAServes as the OB Day Shift Charge RN on non-administrative duty days, including weekends and holidays, and performs clinical duties in L&D, Postpartum, and Special Care Nursery as needed. American Traveler is seeking an experienced RN Nurse Manager for a Mother/Baby unit, requiring a minimum of five years of obstetrical nursing experience and an active Massachusetts RN license.
NewLocal Contract Nurse Manager RN - Maternal - Newborn - $75-79 per hour Talent4HealthLocal Contract Nurse Manager RN - Maternal - Newborn - $75-79 per hourConcord, MA$75–$79 / hourServes as OB Dept Dayshift Charge RN on other duty days and partners with clinical resource nurses to support operations which include weekends and holidays; •Performs all duties listed in the RN job descriptions for labor and delivery, postpartum, and special care nursery. Talent4Health, based in Wilmington, DE is a one stop solution that offers access to an inclusive network of excellent healthcare professionals through its state-of-the-art recruitment strategies and extensive career opportunities.
NewTravel Nurse RN - Manager, OR - Operating Room - $1,607 per week Concentric Healthcare StaffingTravel Nurse RN - Manager, OR - Operating Room - $1,607 per weekBoston, MAStep into a high-impact interim leadership role with direct influence over sterile processing operations supporting surgical and patient care teams. Whether guiding a nurse to their next adventure, an allied clinician seeking balance, or a behavioral health professional choosing flexible PRN work, Concentric’s mission remains clear: to support, educate, and empower those who care for others.
NewSr. Associate, Incident Manager, Incident Management Hub (IMH) Santander Holdings USA IncSr. Associate, Incident Manager, Incident Management Hub (IMH)Quincy, MAThe Incident Manager within the Incident Management Hub (IMH) is responsible for leading the end-to-end management of high-impact technology incidents to minimize business disruption, restore services quickly, and protect the organization’s reputation. The Incident Manager plays a critical role not only in restoring service during outages, but also in identifying trends, improving processes, strengthening resiliency, and enhancing executive visibility through reporting, automation, and continuous improvement efforts.