Field Service Engineer - Philadelphia Executive Directions & Pinnacle Int'lField Service Engineer - PhiladelphiaPhiladelphia, PA$35–$50 / hourDue to growth and expansion in North America, the company is seeking two Field Service Engineers based in the Midwest (Chicago/Milwaukee), Northeast (Philadelphia/NYC/New Jersey), or Southeast (Atlanta) areas. The Responsibilities : Install, repair, and rebuild high speed, servo-driven, mechanical motion-controlled systems that slice, cut, fold, slip, stack, wrap, and convey products.
Mechanical Engineer Synerfac Technical StaffingMechanical EngineerLanghorne, PA$80,000–$120,000 / yearBy applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. - Collaborate with project managers, engineers, clients, and vendors to develop cost-effective, manufacturable designs.
F5 Network Engineer PresidioF5 Network EngineerMalvern, PAContractorFull timeThis role focuses on day-to-day engineering, troubleshooting, and continuous improvement of F5 BIG-IP services (LTM, DNS/GTM), load balancing, SSL/TLS, iRules, automation, and telemetry-driven operations. Hands-on network engineer responsible for the design, implementation, operation, and optimization of enterprise application delivery platforms.
NewElectrical Engineer - Power Studies JobotElectrical Engineer - Power StudiesPhiladelphia, PA$110,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Their team helps ensure equipment operates safely and consistently by applying strong expertise in electrical engineering, on-site technical support, and workforce training.
Device Field Test & Post Processing Engineer TeleWorld SolutionsDevice Field Test & Post Processing EngineerPhiladelphia, PAWith the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world’s leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions. TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs, and tower companies’ turnkey design, optimization, network dimensioning, and deployment services.
Technology Success Engineer JobotTechnology Success EngineerPhiladelphia, PA$80,000–$95,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You'll proactively assess client IT environments, identify opportunities for improvement, implement technical solutions, and serve as a trusted advisor while collaborating with internal engineering, project, and service teams.
NewAV Engineer JobotAV EngineerBroomall, PA$80,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
Project Engineer - Life Science Construction JobotProject Engineer - Life Science ConstructionBlue Bell, PA$65,000–$100,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewField Service Technician JobotField Service TechnicianLevittown, PA$25–$33 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The role requires strong mechanical and electrical troubleshooting skills, experience working with pumps and piping systems, and the ability to diagnose and repair electronic control boards.
NewElectrical Engineer – Mission Critical (Healthcare & Pharmaceutical Projects) JobotElectrical Engineer – Mission Critical (Healthcare & Pharmaceutical Projects)Philadelphia, PARemote$115,000–$145,000 / yearMust have Strong Conceptual Design Experience in REVIT for Engineering Consulting Firms specializing in Life-Science Projects: Hospitals, Laboratories, Pharmaceutical, FDA Regulated Sterile Environments, cGMP, Clean-Rooms, etc. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Sr. Electrical Engineer JobotSr. Electrical EngineerReading, PA$110,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. They focus on keeping electrical equipment safe, reliable, and efficient, offering expertise in power system engineering, field services, and training.
Senior Substation Electrical Engineer Johnson Service GroupSenior Substation Electrical EngineerReading, PAIdeal candidate should have strong interpersonal and written communication skills that permit working efficiently alongside other senior substation engineers and designers in a team setting. TheSenior Substation Electrical Engineer will provide engineering support for the design of substation facilities for 69kV and above for Client and its customers as an integral part of the Power Networks team.
NewSenior Principal Electrical Engineer Johnson Service GroupSenior Principal Electrical EngineerReading, PASubstantial technical land practical experience in electrical engineering in the same or similar industry including experience in working in multi-disciplinary projects and teams. Perform electrical engineering services such as: Participate in relevant meetings, prepare progress reports and follow required checking procedures.
Uptime Spec and Design Engineer Penske Truck RentalUptime Spec and Design EngineerREADING, PAPenske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. This role will also assist in real world testing data from our equipment’s systems as they are designed today as the Project Manager assists in optimizing system operation or problem resolution.
NewBuilding Structural Engineer Whitman, Requardt & Associates, LLPBuilding Structural EngineerPhiladelphia, PA$90,000–$185,000 / yearFull timeCome join our collaborative team of engineers and architects on a variety of challenging projects, including buildings, industrial facilities, mission critical/secure facilities, water/wastewater plants, and waterfront facilities. Conduct field investigations, develop concept designs, and create construction documents for clients across a broad range of markets, including Federal/Local Government, Industrial, and Manufacturing.
NewSenior Instrumentation Engineer Johnson Service GroupSenior Instrumentation EngineerReading, PAThe Senior Instrumentation Engineer will provide instrumentation and controls engineering services to company and its customers, including technical support and supervision within the instrumentation and controls engineering team. Johnson Service Group (JSG) is actively searching for a Senior Instrumentation Engineer for our client’s operation near Reading, PA, Kansas City, or Charlotte locations (Remote will be considered).
Civil Project Engineer JobotCivil Project EngineerPhoenixville, PA$80,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Responsibilities will include but are not limited to the design and permitting of construction plans for site layout, grading, drainage, erosion control, stormwater treatment and conveyance, water and sewer, roadway, pump station and force main design.
NewDevOps Cloud Engineer (Hybrid - Camden, NJ) BraintrustDevOps Cloud Engineer (Hybrid - Camden, NJ)Camden, NJEvery day, our systems coordinate the storage and movement of food at national scale across a network of state-of-the-art distribution centers, including multiple highly automated warehouse facilities. The DevOps / Cloud Engineer is responsible for building and operating the cloud infrastructure that powers US Cold’s B2B platforms, including APIs, portals, and integration services.
NewSenior Rail and Transit Engineer Whitman, Requardt & Associates, LLPSenior Rail and Transit EngineerPhiladelphia, PA$160,000–$240,000 / yearFull timeThe candidate will be responsible for coordination and oversight of a wide variety of rail related design projects including, but not limited to MDOT Maryland Transit Administration, CSXT, WMATA, Amtrak, DRPT, and VPRA. Participates in Design/Build efforts including consulting with contractor/construction personnel concerning design constructability as related to field conditions, sequencing and scheduling of construction activities.
NewDDI Architect Engineer - INFOBLOX PC NetworkDDI Architect Engineer - INFOBLOXChicago - REMOTE, ILRemoteTemporaryContractorFull timeStay abreast of industry knowledge of DDI technologies (Infoblox, BlueCat etc.) and manage hybrid DNS architectures across on-prem, AWS Route53, and Azure DNS to ensure seamless name resolutions and zone delegation. The ideal candidate will design, operate, and enhance a hybrid DNS/DHCP/IPAM infrastructure spanning on-prem, software-defined infrastructure, and cloud environments, such as AWS Route53 and/or Azure DNS.
NewDistinguished Software Engineer Discover Financial ServicesDistinguished Software EngineerPhiladelphia, PA$269,100–$307,200 / yearAs a Distinguished Engineer in Solutions Engineering, you will be the technical cornerstone of Bank Techs internal professional services organization — a team that deploys cross-domain expertise to accelerate Bank Techs most critical initiatives. You will move between high-priority initiatives in a SWAT-style model, rapidly orienting to new problem spaces and delivering technical direction that unblocks teams and de-risks delivery.
NewAssociate or Senior Associate, Fixed Assets / Cost Segregation Engineer (AMCS) KPMGAssociate or Senior Associate, Fixed Assets / Cost Segregation Engineer (AMCS)Philadelphia, PAStrong proficiency in Excel (such as advanced formulas, pivot tables, lookups) and experience working with structured data from financial or operational systems; demonstrated experience or strong aptitude with data wrangling/automation tools (such as, Power Query, Alteryx), business intelligence tools (such as Power BI, Tableau), or query/scripting languages (such as SQL, Python, R). Additional Qualifications for Senior Associate: Minimum two years of recent experience in an engineering firm, corporation, or public accounting firm; background in cost segregation, fixed asset consulting, construction, engineering, or a related technical field.
NewRoadway Engineer - Mid-Level Whitman, Requardt & Associates, LLPRoadway Engineer - Mid-LevelPhiladelphia, PAFull timeThe Senior Roadway Engineer will be responsible for the design of horizontal and vertical alignments, development of roadway plans and profiles, roadside evaluation elements, maintenance of traffic design, preparation of construction plans, specifications, cost estimates and the development of technical reports. WRA is currently seeking an experienced Roadway Engineer/Project Manager in our downtown Philadelphia, PA office with design and project management experience on PennDOT projects in the eastern Pennsylvania market area.
NewSenior Roadway Engineer Whitman, Requardt & Associates, LLPSenior Roadway EngineerPhiladelphia, PAFull timeThe Senior Roadway Engineer will be responsible for the design of horizontal and vertical alignments, development of roadway plans and profiles, roadside evaluation elements, maintenance of traffic design, preparation of construction plans, specifications, cost estimates and the development of technical reports. WRA is currently seeking an experienced Roadway Engineer/Project Manager in our downtown Philadelphia, PA office with design and project management experience on PennDOT projects in the eastern Pennsylvania market area.
NewSenior Associate, R&D Tax Credits - Software Engineer KPMGSenior Associate, R&D Tax Credits - Software EngineerPhiladelphia, PAWork with cross functional team of KPMG engineers to conduct research and development (R&D) tax credit consulting services, including leading client interviews with technical subject matter experts, performing technical research to ensuring findings conform with current tax law, including section 41 guidelines and developing expertise across a wide range of businesses and industries. Proficiency in at least one programming language such as Java, C, C++, C#, Visual Basic, or similar, in addition to working knowledge of SQL, database concepts, common software design patterns, data structures and algorithms, with working knowledge of cloud computing (AWS, Azure).
Senior Azure Cloud Engineer (Exchange / O365) Trigyn Technologies IncSenior Azure Cloud Engineer (Exchange / O365)Philadelphia, PATemporaryContractorFull timeThis role will take ownership of day-to-day Azure infrastructure operations while driving improvements, supporting new projects, and making sound architectural decisions. Trigyn has a long-term contract opportunity for Senior Azure Cloud Engineer with our direct client - a major utility services firm based in Philadelphia, Pennsylvania.
Electromechanical Field Service Technician III - Philadelphia Sparks GroupElectromechanical Field Service Technician III - PhiladelphiaPhiladelphia, PAThis position provides support to customers on operational or maintenance aspects of equipment, receives escalated customer concerns on technical and service related problems, diagnoses mechanical, hardware, software, and systems failures using established procedures, determines the most effective repair/resolution to minimize customer downtime, and prepares reports for analysis of product failure trends and serviceability issues. A Field Engineer will use his/her technical expertise and individual judgment to provide customer-site servicing, installation and repair of complex electromechanical equipment and will maintain a high level of customer satisfaction through the use of data-driven tools, proactive attention to customer requirements and positive customer interactions.
Senior Reliability Engineer JouléSenior Reliability EngineerPaulsboro, NJ$115,000–$125,000 / yearApply data analysis techniques including reliability modeling, Pareto analysis, fault tree analysis, Six Sigma methodologies, root cause analysis (RCA), and failure reporting, analysis, and corrective action system (FRACAS). Develop, monitor, and refine asset maintenance plans, including preventive and predictive maintenance tasks and failure detection tools such as vibration analysis, oil monitoring, and thermography.
Software Engineer (C# .NET Framework/SQL Server) SarnovaSoftware Engineer (C# .NET Framework/SQL Server)Philadelphia, PAThe position is well suited for an engineer who enjoys working with complex systems, troubleshooting production issues, and contributing to the continued evolution and sustainability of the platform. This role focuses on supporting, enhancing, and progressively modernizing enterprise and legacy applications using C#, NET Framework, and SQL Server.
Senior Full Stack Software Engineer Waters CorporationSenior Full Stack Software EngineerNew Castle, DEEngineer in New Castle, Delaware, youll be working on instruments that are pivotal in: Electric Cars, 3D Printing, batteries, recyclable plastics, space suits, candy that melts in your mouth and not your hands, paint that goes on smooth and dries without streaks, and even ensuring your French fries have the perfect crunch to them! As a Senior Full Stack Software Engineer you will: • Research, design, develop and release/maintain: Application, User interface, Data analysis, Instrument control software for thermal analysis, rheological, and calorimetric instruments.
Lead iOS Software Engineer Kforce Inc.Lead iOS Software EngineerWilmington, DE$60–$85Experience using enterprise-authorized AI-assisted development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security. Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency & security expectations; ability to guide peers on safe and effective usage within team practices.
NewSenior Associate, SailPoint Identity Governance Engineer KPMGSenior Associate, SailPoint Identity Governance EngineerPhiladelphia, PA$95,855–$208,265 / yearSolid understanding of core Identity and Access Management principles, including identity lifecycle management, access requests, access certification, and role engineering; understanding of IAM and governance concepts, security controls, and regulatory requirements related to access governance (for example: SOX, NIST, ISO 27001); familiarity with cloud environments (AWS, Azure, or GCP). If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewSenior Associate, Privileged Access Management Delivery Engineer KPMGSenior Associate, Privileged Access Management Delivery EngineerPhiladelphia, PA$95,855–$208,265 / yearImplement and maintain PAM capabilities including privileged credential management, session management, just-in-time access, and endpoint management (EPM)components; implement automated integration across adjacent security solutions (for example: Crowdstrike, SIEM solutions, ServiceNow); automate PAM tasks using scripting and APIs (such as PowerShell, Python, REST, and others) and integrate with enterprise platforms (that is, Active Directory, IdPs, ITSM platforms, SIEM platforms, and more). Hands on experience with Privileged Access Management delivery and engineering, with specific experience using CyberArk On-Prem and SaaS solutions; additional experience with secrets management platforms (that is, Conjur, HashiCorp) and other PAM platforms (such as Delinea, BeyondTrust) preferred.
Team Lead Engineer System OneTeam Lead EngineerNew Hope, PA$170,000–$185,000 / hourSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality.
NewField Engineer 3 AxelonField Engineer 3Philadelphia, PAYour assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Distribution Engineer LeidosDistribution EngineerReading, PA$59,150–$106,925As a valued team member, you can look forward to a fast paced, diverse work environment and flexible work hours/work arrangements, as well as managers who will encourage career development and growth opportunities, including Professional Engineer License (PE) , Project Management Professional (PMP) , Leadership training, Formal Mentorship Programs, Management opportunities. Gain experience in coordinating conflicting utilities and other field engineering design requirements, assessing and developing large design packages for complex cable/conduit projects in dense urban environments, work permit development, easements, and ROW applications.
NewRelease Train Engineer - VP BarclaysRelease Train Engineer - VPWilmington, DEThis is a unique opportunity to influence enterprise-wide transformation, enhance your strategic capabilities in a SAFe environment, and make a tangible impact on Barclays mission to innovate with purpose while building a safer and more resilient banking experience for millions of customers. To be successful as a Release Train Engineer - VP, you should have: Considerable experience as a Release Train Engineer, Senior Scrum Master, or Agile delivery professional within large-scale, enterprise-level technology organizations, with a deep understanding of SAFe and Agile framework.
Manager, AI Marketing Orchestration, GTM Engineer SarnovaManager, AI Marketing Orchestration, GTM EngineerPhiladelphia, PAThis role transforms marketing from a manual, channel-driven function into a scalable, AI-powered growth engine by automating execution, improving speed to market, and increasing efficiency across campaigns. The Manager, AI Marketing Orchestration will design, build, and optimize agentic marketing workflows that drive scalable growth across email, paid media, data and content.
Senior Software Engineer II DoubleVerifySenior Software Engineer IIPhiladelphia, PA$107,000–$193,000 / yearRockerbox empowers marketing executives to confidently make data-driven decisions, helping brands such as Tula, Figs, and Burton with the strategic decision-making that drives growth. You’ll partner closely with product managers to define requirements, design intuitive data endpoints, and deliver seamless integrations between backend services and user interfaces.
NewApplications Engineer Securitas TechnologyApplications EngineerWilmington, DE$71,000–$86,000As an Applications Engineer, you will need to formulate an engineered estimate and or budget for new and existing clients that shall be provided by consultants, engineers, construction managers, general contractors and also from in-house Sales Representatives, Key Account Representatives and or Project Managers. Review architectural, electrical, telecommunication, security engineering floor plans, riser drawings, device schedules, detail drawings, interconnect and closet layout drawings.
NewData Engineer AramarkData EngineerPhiladelphia, PA$100,000–$130,000 / yearBuild and own reusable data platform capabilities, ingestion frameworks, and data products (via dbt, Azure Logic Apps/Function Apps, and Snowflake) that enable self-service analytics across the enterprise. ELT processes, including cloud-native ingestion/orchestration (e.g., Azure Logic Apps, Azure Function Apps, or equivalent) and building transformation pipelines (e.g., dbt or equivalent).
Supplier Quality Engineer Michael Page USASupplier Quality EngineerHainesport, NJ$75,000–$90,000 / yearFull timeJoin a growing aerospace and industrial distribution organization as a Supplier Quality Engineer, where you'll drive quality excellence across supplier management, customer requirements, and operational processes. This role will lead corrective actions, continuous improvement initiatives, quality system enhancements, and cross-functional projects that support compliance, operational efficiency, and customer satisfaction.
Field Engineer AxelonField EngineerPhiladelphia, PAEnsure company-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system. Provide support for software, hardware, and networking for desktops, laptops, and servers.
Quality Engineer Michael Page USAQuality EngineerHainesport, NJ$75,000–$90,000 / yearFull timeThis role will partner with Engineering, Production, and Supply Chain teams to drive root cause investigations, audit readiness, process capability, and operational excellence within an AS9100-certified environment. Our client is seeking a Quality Engineer to support and enhance quality systems, manufacturing processes, and continuous improvement initiatives across production operations.
Manufacturing Engineer Michael Page USAManufacturing EngineerMontgomery, PA$75,000–$85,000 / yearFull timeMy client is a U.S.-based automotive manufacturing and emissions technology company specializing in aftermarket solutions for diesel engines, particularly in the heavy-duty and commercial vehicle market. This role will play a key part in new product introduction (NPI), continuous improvement initiatives, and ensuring manufacturing efficiency, quality, and cost targets are achieved.
NewSenior Software Engineer JobotSenior Software EngineerPhiladelphia, PARemote$150,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This individual will play a key role in delivering high-impact, cloud-based solutions and driving technical best practices across the engineering team.
Snowflake Data Engineer JobotSnowflake Data EngineerPhiladelphia, PA$120,000–$155,000 / yearOur client is a rapidly growing enterprise software company undergoing a major cloud modernization initiative focused on building scalable, high-performance data platforms that support mission-critical business applications. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Director of Product Management, AI - Remote MotiveDirector of Product Management, AI - RemotePhiladelphia, PARemote$187,000–$260,000 / yearYou will work alongside a star team from engineering, data science, computer vision, research & design, marketing, operations, legal, sales & customer success in a fast-paced, rapidly growing, technology environment to build intelligent experiences to shift behavior and drive ROI-positive impact for customers. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Software Developer/Engineer (LLM / Meta Llama 3 / Mistral / Mixtral / Python) Trigyn Technologies IncSoftware Developer/Engineer (LLM / Meta Llama 3 / Mistral / Mixtral / Python)Philadelphia, PATemporaryContractorFull timeCore Experience: • Hands-on experience deploying open-source LLMs such as Meta Llama 3 and Mistral / Mixtral in on-prem or private environments. Vector Databases & RAG: • Practical experience with open-source vector databases such as Qdrant, Chroma, Milvus, or Pgvector.
Field Service Engineer - Philadelphia, PA (King of Prussia, Allentown, Doylestown, Cherry Hill, Medord) Danaher CorpField Service Engineer - Philadelphia, PA (King of Prussia, Allentown, Doylestown, Cherry Hill, Medord)King of Prussia, PARemote$65,000–$70,000 / yearWhat you'll do: Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory. Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.