p>• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer's and Veeco's protocols related to safety and security • Isolate and resolve equipment and systems malfunctions and take corrective action • Assist with the implementation of new processes, methods, and designs • Develop relationships with the customer to ensure high customer satisfaction and retention • Ability to drive onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site • Report all tool actions/events and daily activities in field service reports such as the Veeco Service Portal (VSP) and follow up on reports as needed • Adhere to safety and confidentiality policies and travel/expense policies • Constant communication everyday with teammates and Field Service Manager via MS (outlook, Teams, etc.) • Travel TBD but more extensive during initial 6-month training period, possibly including international for training. Knowledge, Skills, and Abilities:
• Knowledge of vacuum, chemistry, electronics, microchip processing, gas delivery systems, robotics, mechanics, or combination with similar semiconductor process equipment such as MOCVD, AMAT, NOVELLUS, AIXTRON, EBARA, LAM, etc. is preferred • Ability to read and interpret electrical schematics, piping and installation diagrams (PID's) • Basic knowledge and understanding of electrical concepts - ohms law, component identification (heaters, breakers, relays, contactors, solenoids, valves, flow controllers, etc.), • Basic understanding of theory - how gas flow, pressure, temperature interact and are controlled via pneumatics, robotics, and PLC networks to create the right process environment for chip production • Knowledge of Microsoft Suite of Products is a big plus - word, excel, outlook, power point, teams, one note, edge, copilot, etc.