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A Call Center Analyst I supporting Prince William County at Iron Bow Technologies provides first-line technical assistance to county employees, resolving routine IT issues and accurately logging all service requests. Iron Bow relies on our passionate people , long standing partnerships , and strategic thinking to solve your most critical challenges.

HOUR

Our vision at Iron Bow Technologies’ is “Innovating the world” We do this through collaborative engagement with our clients, understanding their needs and mission requirements and enabling IT solutions that achieve their goals for today and tomorrow. An industry recognized leader, Iron Bow has earned the trust of government, commercial and healthcare clients by providing IT solutions and services enabling them to work faster and smarter. We are proud to attract and retain the best people through continual investment in technology advancements and commitment to our customer-first culture. The specialized skillsets and abilities of Iron Bow employees range from customized solution delivery to advanced integration of complex, multi-disciplined systems. This broad experience provides strategic insight that ensures the highest standards of IT performance and utilization.
Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure successful business outcomes. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target with your mission.
We provide future-proof information technology solutions and services in the areas of cloud, collaboration, cyber security, data center, digitization and IoT, managed services, mobility and end user devices, networking and remote workforce. Our Healthcare Solutions division is at the forefront of developing, manufacturing, implementing, managing and supporting telehealth solutions for care providers around the globe. We have deployed and currently manage many of the largest virtual care programs in the world.
Strong. Flexible. Targeted. 
We manage IT complexity and risk to enable organizations to focus on their operations and mission goals.

Iron Bow Technologies

Call Center Analyst 1

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FULL_TIME

Sitting inside the Service Desk and drawing on Tier I experience, the analyst analyzes ticket, chatbot, and search data to find what users are asking that Tier 0 fails to resolve; designs and tunes ServiceNow Virtual Agent conversations, knowledge suggestions, and self-service request flows; and measures the deflection each change produces. Analyze escalated and complex Tier I incidents and service requests to determine root cause, scope, and business impact; independently set Priority Levels (PL1-PL4); and decide the resolution path, including whether to resolve, deflect to self-service, or escalate to Tier II/III or specialized resolver groups.

YEAR

Empower AI Inc.

TIER 0 / DEFLECTION CONTENT ANALYST

[AW]-iCims

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

DPR Construction

Senior Application Analyst

The resource will be a member of the functional team and assist the organization through activities including end user support and training, general help desk operations, yearly asset inventory support, problem identification and troubleshooting, release management, as is and to be process definition, detailed design creation for existing and future business process, process re engineering, data conversion, and testing. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

CGI Inc

Junior Sunflower Functional Analyst

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Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. - Support the implementation of new technologies and equipment in the lab environment, - Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.

Nightwing Intelligence Solutions

IT Helpdesk Analyst

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Desktop/Technical Support Analyst 2 Richmond, VA 23019 Pay Rate: $30 Hourly ABOUT THE ROLE This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance Act as a first point of contact for providing technical support to all areas within the organization. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

Inteletech Global

Technical Support Analyst

OTHER

Experience with criminal investigations in which cyber or electronic surveillance techniques were deployed and successfully executed to apprehend criminals (i.e. candidate could have been an affiant in a Title 3 or pen-register/trap-trace court order or a member of the computer crime or computer forensic investigation team). Understanding of computer operating systems, networks and hardware (i.e. experience with deploying, operating, maintaining and troubleshooting computer networks such as desktops, Wi-Fi access points, routers, switches, VPN appliances, etc.) .

Akima, LLC

Electronic Surveillance System Analyst (Active Top Secret required)

Manipulating large financial data sets, data mining, and structuring raw financial and operational data using open-source tools such as SQL and Python to formulate or recognize patterns to generate new information and insights to support financial decision-making, performance reporting, and resource allocation activities. You will work closely with financial, operational, and technical stakeholders to improve the accessibility, usability, and value of enterprise data, supporting initiatives that drive greater reporting efficiency, performance visibility, and informed management decisions within key financial management functions.

Guidehouse Inc

Financial Management Data Analyst

CONTRACTOR

What We’re Looking For: Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users. · Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).

Nleague Services Inc

The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption.

PeopleNTech LLC

VCCA - Technical Support Analyst 2

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The AV Instructional Technology Technician providesoperational and technical support for audiovisual systems across instructionalclassrooms, conference rooms, and university event venues. ·Diagnose and resolve issues involving projectors,displays, monitors, microphones, speakers, cameras, control systems,presentation equipment, video conferencing platforms, and related connectivity.

VSU - Technical Support Analyst 2

A new online platform called Evoke launched in February for the Office of Charitable and Regulatory Programs, Consumer Protection (CP), to now receive digital applications and renewals from the more than 12,000 charitable organizations that register to solicit funds in the Commonwealth. Extensive experience providing customer or technical support for SaaS or low code/no code applications (e.g., ServiceNow, Appian, Power Platform) Required 8 Years .

VDACS - Technical Support Analyst 4 - IN PERSON IVs Required

Provide Tier I functional support for financial system users via a ticketing system, focusing on business process issues, data accuracy, access requests, and financial transaction support (this role does not perform IT infrastructure or hardware support). ERP Systems Analyst (Financial Business Systems Analyst) provides functional support and business analysis for Navy financial management systems, including Navy ERP and legacy financial applications.

INDUS Technology, Inc. provides systems engineering, technical and program management services for government and industry clients. Superior performance, experienced personnel and complete dedication to customer needs are the hallmarks of INDUS Technology’s work to date. Through superb technical performance, strategic partnerships with primes and defense related community activities, INDUS has become a well-known and sought after contractor in the Defense Industry. INDUS is a growing firm which continues to expand and redefine its capabilities as it stretches to meet the challenges of the Defense industry in the twenty-first century.

INDUS Technology, Inc.

Financial Systems Business Analyst

Utilize cross functional skills, or participate in training to develop skills, to support the RADIAC IT team in cybersecurity compliance readiness, software requirements reviews and testing, database management, hardware support, help desk functions (Tier I) and other support commensurate with individual experience. Excellent written and verbal communication skills - capable of explaining complex technical concepts in plain, jargon-free language to both technical and non-technical end users.

Orbis Sibro, Inc.

M365 Support/Business Analyst

Bachelor's degree preferred, or equivalent experience, in software asset management, technology operations, internal customer support, procurement, licensing, vendor management, or related fields, along with 5-7+ years of experience supporting software asset management, software licensing, SaaS administration, renewal coordination, entitlement tracking, procurement coordination, vendor coordination, or internal technology support. This role partners with ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendors to improve software lifecycle governance, reduce unmanaged renewals, support self-service software access, strengthen CMDB alignment, and improve leadership visibility through reliable reporting.

Accylerate, Inc

ITAM Analyst (SAM/HAM)

What You Will Do: Having a comprehensive understanding of and documenting the Federal Partner's grants management business and operational objectives, including roles and responsibilities, grants business functions, workflows, reports, and unique needs. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Partner Success Analyst

Skill Required / Desired Amount of Experience Expertise Rating Move Experience and proficiency with Windows 11 operating systems and monthly/annual updates Required 4 Years Experience and proficiency with Microsoft Office 365 applications and monthly updates Required 4 Years Experience and proficiency using an Endpoint Management System Required 4 Years Experience and proficiency using a Workstation Imaging Solution Required 4 Years Experience and proficiency using a Service Management Ticketing System Required 4 Years Proven analytical and problem-solving abilities Required 4 Years Excellent verbal and written communication skills Required 4 Years Ability to work independently with minimal direction and as a team Required 4 Years Ability to work effectively with end users, technical staff, and senior staff providing exception customer service Required 4 Years Experience with Microsoft InTune and Autopilot Desired 4 Years Experience with Microsoft GraphAPI Desired 4 Years Experience with PatchMyPC Desired 4 Years Experience with ServiceNow Desired 4 Years Experience with PowerShell Desired 4 Years . The role involves reviewing endpoint vulnerability metrics, deploying targeted software updates and patches, troubleshooting deployment failures, and performing root-cause analysis.

<span style="color: rgba(0, 0, 0, 0.6); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company. 
<span style="color: rgba(0, 0, 0, 0.6); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations. 
<span style="color: rgba(0, 0, 0, 0.6); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective. 
<span style="color: rgba(0, 0, 0, 0.6); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none"><span style="color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 600; letter-spacing: normal; orphans: 2; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">Industry: <span style="color: rgba(0, 0, 0, 0.6); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">Information Technology and Services
<span style="color: rgba(0, 0, 0, 0.6); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none"><span style="color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 600; letter-spacing: normal; orphans: 2; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">Specialties: <span style="color: rgba(0, 0, 0, 0.6); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0; background-color: rgba(255, 255, 255, 1); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

Ampcus Incorporated

Vulnerability Management Analyst

This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions.

Presbyterian Healthcare Services

EPIC Configuration Analyst - Expert

Knox runs the largest Federal and DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions — from national security and public safety to essential public services. Any offer of employment is contingent upon the successful completion of all required pre-employment screenings, including a background check, in accordance with applicable laws and government contract requirements.

Knox Systems

Security Operations Analyst - Tier 1

Provide advanced technical support, execute PowerShell/Microsoft Graph administrative scripts, support cloud integrations and migrations, and coordinate security configurations with the Information Security Manager. The ideal candidate will meet the following criteria: Requirements: At least 2+ years of experience with Microsoft Entra ID, Exchange Online, Intune, Teams, and SharePoint Online, with strong expertise in Entra ID and Exchange Online.

Service Desk Analyst Jobs in Virginia

Call Center Analyst 1 Iron Bow Technologies

TIER 0 / DEFLECTION CONTENT ANALYST Empower AI Inc.

Senior Application Analyst DPR Construction

Junior Sunflower Functional Analyst CGI Inc

IT Helpdesk Analyst Nightwing Intelligence Solutions

Technical Support Analyst Inteletech Global

Electronic Surveillance System Analyst (Active Top Secret required) Akima, LLC

Financial Management Data Analyst Guidehouse Inc

Technical Support Analyst Nleague Services Inc

VCCA - Technical Support Analyst 2 PeopleNTech LLC

VSU - Technical Support Analyst 2 PeopleNTech LLC

VDACS - Technical Support Analyst 4 - IN PERSON IVs Required PeopleNTech LLC

Financial Systems Business Analyst INDUS Technology, Inc.

M365 Support/Business Analyst Orbis Sibro, Inc.

ITAM Analyst (SAM/HAM) Accylerate, Inc

Partner Success Analyst Guidehouse Inc

Vulnerability Management Analyst Ampcus Incorporated

EPIC Configuration Analyst - Expert Presbyterian Healthcare Services

Security Operations Analyst - Tier 1 Knox Systems

On Site M365 and Cloud Systems Analyst Summit Human Capital, LLC

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