CONTRACTOR

FEED

HOUR

Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, phone calls, and other customer support activities. Respond to telephone calls, emails, tickets, and personnel requests for technical support.

Nleague Services Inc

Tier 1 Help Desk Support

UNKNOWN

ADAPTED_NOW

Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity. Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.

Chenega Corporation is a premier Government and Commercial services provider to the security, healthcare, IT, environmental, military operations, construction, and tourism industries. Our integral business practices are rooted in the Alaska native culture of our shareholders. We are known for our exceptional employees, our fiscal strength, our creativity and innovation, and for providing excellent cost and performance value to our customers and business partners. Chenega returns all its profit to its native shareholders

Chenega Corporation

Help Desk Specialist

Chenega

This role is responsible for ensuring service levels, quality assurance and resolution objectives are met across all Tier channels, providing on shift leadership to agents, and acting as the primary liaison between frontline staff and TSD leadership during assigned shifts. Chronos Operations, LLC is seeking a Help Desk Supervisor to provide real‑time supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier I, II and ACE operations.

Help Desk Supervisor

Help Desk Specialist I – Tier 1

This role serves as a primary point of contact for end users, resolves or routes incidents and service requests, supports adoption of the new system, and helps the program maintain reliable operations and a positive customer experience. This is a full-time position supporting customer-defined operating hours, with occasional extended-hours, on-call, weekend, or surge support during software releases and the annual end-of-fiscal-year surge period.

VTG.

Help Desk Technician

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PART_TIME

This role serves as a primary point of contact for end users, resolves or routes incidents and service requests, supports adoption of the new system, and helps the program maintain reliable operations and a positive customer experience. · This is a full-time position supporting customer-defined operating hours, with occasional extended-hours, on-call, weekend, or surge support during software releases and the annual end-of-fiscal-year surge period in August and September.

[AW]-iCims

OTHER

This is a player-coach role: the Director personally handles a significant share of the region's most strategic deals, working with the field to design value-based offers for many of Anaplan's largest customers, while also leading and developing the AMER team, serving as the trusted Deal Desk partner to GTM AMER leadership and Finance, and owning cross-functional projects that improve how we quote, contract, and close. Serve as the primary Deal Desk contact and trusted business partner for GTM AMER leadership and Finance, attending regional leadership forums, forecast calls, and pipeline reviews as the Deal Desk voice.

YEAR

Anaplan

Director, Deal Desk, AMER

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Anaplan Inc.

Director, Deal Desk, Amer

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This is a player-coach role: the Director personally handles a significant share of the region''s most strategic deals, working with the field to design value-based offers for many of Anaplan''s largest customers, while also leading and developing the AMER team, serving as the trusted Deal Desk partner to GTM AMER leadership and Finance, and owning cross-functional projects that improve how we quote, contract, and close. Serve as the primary Deal Desk contact and trusted business partner for GTM AMER leadership and Finance, attending regional leadership forums, forecast calls, and pipeline reviews as the Deal Desk voice.

Anaplan Inc

Job Description: The Business Analyst 3 – EHR Stability Analyst will support the Virginia Department of Health's Electronic Health Record system by providing application support, analyzing operational workflows, identifying enhancement opportunities, and coordinating with technical, clinical, and business stakeholders. The analyst will provide responsive support to Local Health District users, troubleshoot and escalate application issues, evaluate clinical and administrative workflows, and recommend solutions that improve system performance and user experience.

TOMORROW HIRE

Business Analyst 3 - EHR Stability Analyst

Workable

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Senior-Level Help Desk Technician (Level IV): Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.

ActioNet, Inc.

Actionet, Inc. Careers - Help Desk Technician - Mid-Level & Senior-Level (2 Openings)

You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. If applying for a higher grade and you met time-in-grade (TIG) at another agency, it is recommended that you provide an SF-50(s) (Notification of Personnel Action) (or equivalent) which demonstrates you meet the 52-week TIG requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held).

Department of the Treasury
<a href="https://home.treasury.gov/">https://home.treasury.gov/</a>
 The Department of the Treasury is organized into two major components - the Departmental Offices and the operating bureaus. Treasury Bureaus make up 98% of the Treasury work force and are responsible for carrying out specific operations assigned to the Department. The Department of the Treasury includes: 
  *Departmental Offices (DO)  The Departmental Offices (DO)are primarily responsible for the formulation of policy and management of the Department as a whole, while the operating bureaus carry out the specific operations assigned to the Department.   
*Bureau of Engraving & Printing (BEP)  The Bureau of Engraving & Printing (BEP) designs and manufactures U.S. currency, securities, and other official certificates and awards. 
*Internal Revenue Service (IRS)  The Internal Revenue Service (IRS) is the largest of Treasury's bureaus. It is responsible for determining, assessing, and collecting internal revenue in the United States. 
Alcohol and Tobacco Tax and Trade Bureau (TTB)  The Alcohol and Tobacco Tax and Trade Bureau (TTB) is responsible for enforcing and administering laws covering the production, use, and distribution of alcohol and tobacco products. TTB also collects excise taxes for firearms and ammunition.        Bureau of the Fiscal Service  The Bureau of the Fiscal Service was formed from the consolidation of the Financial Management Service and the Bureau of the Public Debt. Its mission is to promote the financial integrity and operational efficiency of the U.S. government through exceptional accounting, financing, collections, payments, and shared services.       The Financial Crimes Enforcement Network (FinCEN)                                                                                                                                                      The Financial Crimes Enforcement Network (FinCEN) supports law enforcement investigative efforts and fosters interagency and global cooperation against domestic and international financial crimes. It also provides U.S. policy makers with strategic analyses of domestic and worldwide trends and patterns.
Inspector General   The Inspector General conducts independent audits, investigations and reviews to help the Treasury Department accomplish its mission; improve its programs and operations; promote economy, efficiency and effectiveness; and prevent and detect fraud and abuse.   
Office of the Comptroller of the Currency (OCC)  The Office of the Comptroller of the Currency (OCC) charters, regulates, and supervises national banks to ensure a safe, sound, and competitive banking system that supports the citizens, communities, and economy of the United States.    
Treasury Inspector General for Tax Administration (TIGTA)   The Treasury Inspector General for Tax Administration (TIGTA) provides leadership and coordination and recommends policy for activities designed to promote economy, efficiency, and effectiveness in the administration of the internal revenue laws. TIGTA also recommends policies to prevent and detect fraud and abuse in the programs and operations of the IRS and related entities.       U.S. Mint  The U.S. Mint designs and manufactures domestic, bullion and foreign coins as well as commemorative medals and other numismatic items. The Mint also distributes U.S. coins to the Federal Reserve banks as well as maintains physical custody and protection of our nation's silver and gold assets.

Department of the Treasury, US

Program Analyst Senior Program Analyst

The Surface Training Systems (STS) Program Office PMS 339 is the OPNAV single point of contact for strategic program planning, policy, acquisition, life-cycle management, research and development, and technical insertion into all existing and future Navy Surface Training Systems. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Serco Group plc

Military Analyst - Manpower and Training Plan Development Analyst - Norfolk, VA

The EDGAR PDS Support Desk Manager will lead day-to-day production support and service desk operations for the SEC’s EDGAR PDS environment, ensuring timely issue resolution and the stability and availability of mission-critical applications. This role oversees support personnel, manages incidents and service requests, coordinates escalations across engineering and operations teams, and uses operational data to improve service delivery.

Probal DasGupta

EDGAR PDS Support Desk Manager

Jobsoid

Provide on-site subject matter expert response to in-person, telephone or e-mail inquiries or concerns regarding the oversight and management of ship class repair and modernization program during normal office hours if not already engaged in out of office ship class repair and modernization program matters. Analyze availability Situation Reports (SITREPS), Naval Support Activity (NSA), and depot-level activity progress and availability status report to identify and isolate special causes adversely impacting schedule, cost, and quality of depot maintenance availabilities.

Epsilon Systems, founded in 1998 and headquartered in San Diego, CA, has established a presence in more than 20 locations. Epsilon Systems customers include the Department of Defense, Department of Energy, Department of Homeland Security and non-profit and commercial customers. Epsilon Systems provides total life cycle support to defense systems, such as basic research, concept development, system architecture, requirements definition and analysis, software development, integration and test, operational support, training, and maintenance and logistics.

Epsilon Systems Solutions Inc

Type Desk Assistant III

FULL_TIME

5-week rotation: Week 1: M-F / 0600-1400 Week 2: M-F / 1400-2200 Week 3: M-Sun / 2200-0600 Week 4 : Admin M-F, work Sat/Sun 0600-1800 (Admin time provides balance in work/life schedule, enables the employee to relax or travel, etc.) Week 5: On-call Mon-Sun Then cycle repeats. Ability to develop high-quality deliverables tailored to clients who range from tactical to strategic levels, including actionable leads, complex written products, and formal or informal briefings .

Nalley Consulting

Regional Desk Officer - Sr

partner JazzHR

The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption.

Apollo Technology Solutions LLC

Technical Support Analyst

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The Help Desk provides English- and Spanish-speaking support agents during all operational hours to ensure uninterrupted bilingual assistance across all support channels, including phone, email, ticketing systems, and written correspondence. iQuasar LLC is a proud partner of the Military Spouse Employment Partnership (MSEP) and the Virginia Values Veterans (V3) Program, reflecting our strong commitment to supporting military spouses, veterans, and inclusive hiring practices.

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iQuasar is a technology services company based out of greater Washington, D.C. that has been in the business for more than a decade. We are experienced in working with Federal, State, and Local Governments as well as Commercial customers. Our employees and contractors have served customers like the Federal Reserve Board, United States Patent and Trade Office (USPTO), Comcast Cable, Frontier Wireless, T-Mobile, IBM, Departments of Transportation & Treasury, and Commonwealths of VA & PA, among many others.
We have strong capabilities in Program/ Project Management, Application & System Development/Administration, Help Desk, Cloud, Business Process Design, and Cybersecurity. We are an authorized Microsoft, Amazon Web Services, and Google partner. We provide Information Technology services to our broad customer base and proposal development and recruitment process outsourcing services to our government contractor customers.
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IQUASAR LLC

Junior Help Desk Support Agent Bilingual-Spanish

Experience with criminal investigations in which cyber or electronic surveillance techniques were deployed and successfully executed to apprehend criminals (i.e. candidate could have been an affiant in a Title 3 or pen-register/trap-trace court order or a member of the computer crime or computer forensic investigation team). Suvi, an Akima Company, is seeking an Electronic Surveillance System Analyst to join our team supporting the Electronic Surveillance Service Delivery and Service Level Agreement (SLA) Management processes for the FBI's National Domestic Communications Assistance Center (NDCAC).

NANA Regional Corporation Inc

Electronic Surveillance System Analyst (Active Top Secret required)

In this fast-paced environment, you will not only require technical comprehension, but agile process and development understanding, and an ability to work with all personalities, including engineers, developers, cybersecurity experts, elite academics, active-duty military, and more. In this position, you will work with technical development programs on behalf of the information technology directorate to ensure that all IT support is not only met, but exceeded, to enable the development of the most innovative technology in the country.

Service Desk Analyst Jobs in Virginia

Tier 1 Help Desk Support Nleague Services Inc

Help Desk Specialist Chenega Corporation

Help Desk Supervisor Chenega Corporation

Help Desk Specialist I – Tier 1 Chenega Corporation

Help Desk Technician VTG.

Help Desk Technician VTG

Director, Deal Desk, AMER Anaplan

Director, Deal Desk, Amer Anaplan Inc.

Director, Deal Desk, AMER Anaplan Inc

Business Analyst 3 - EHR Stability Analyst TOMORROW HIRE

Actionet, Inc. Careers - Help Desk Technician - Mid-Level & Senior-Level (2 Openings) ActioNet, Inc.

Program Analyst Senior Program Analyst Department of the Treasury, US

Military Analyst - Manpower and Training Plan Development Analyst - Norfolk, VA Serco Group plc

EDGAR PDS Support Desk Manager Probal DasGupta

Type Desk Assistant III Epsilon Systems Solutions Inc

Regional Desk Officer - Sr Nalley Consulting

Technical Support Analyst Apollo Technology Solutions LLC

Junior Help Desk Support Agent Bilingual-Spanish IQUASAR LLC

Electronic Surveillance System Analyst (Active Top Secret required) NANA Regional Corporation Inc

Mission Business Analyst Chenega Corporation

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