Help Desk / Service Desk Analyst I -4P/663 4P ConsultingHelp Desk / Service Desk Analyst I -4P/663Atlanta, GeorgiaThis role is responsible for diagnosing and resolving hardware and software issues while delivering exceptional customer service. We are seeking a motivated Help Desk / Service Desk Analyst I to provide frontline technical support to internal users.
NewIT Service Desk Analyst :: Atlanta, GA (Hybrid) ARK Solutions, Inc.IT Service Desk Analyst :: Atlanta, GA (Hybrid)Atlanta, GAThe technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications. Seeking an IT Service Desk Technician to provide first- and second-level technical support to employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues.
IT Service Desk Analyst Kilpatrick Townsend & Stockton LLPIT Service Desk AnalystAtlanta, GA$25.33–$38.05 / hourHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to service desk customers.
Service Desk Analyst - Tier I ITA GroupService Desk Analyst - Tier IAtlanta, GAPOSITION PURPOSE: The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Service Desk Analyst DIGIOFFICEService Desk AnalystJohns Creek, GAThis role serves as the first point of contact for IT support requests and is responsible for troubleshooting technical issues, resolving user incidents, documenting tickets, and ensuring a positive support experience. Experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, printers, VPN, password resets, and basic network connectivity issues.
Mid level Service Desk Analyst, Technician Digital Management LLCMid level Service Desk Analyst, TechnicianAtlanta, GAWith a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results.
Jr. Service Desk Analyst, Technician Digital Management LLCJr. Service Desk Analyst, TechnicianAtlanta, GAWith a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results.
Service Desk Analyst CRH PlcService Desk AnalystAtlanta, GAIdentifies problems, troubleshoots and provides 1st level technical support for customers for the following: Windows 11, Office 365 (including Outlook Classic and New Outlook), IE9 and above, Edge, Chrome, Hardware/Software conflicts, remote support via remote control tools such as Beyond Trust, Global Protect VPN connectivity and/or administration, Network connectivity. Assigns appropriate ticket priority addressing the following but not limited to: system/password lockout (Okta/AD), new employee first time login, critical access (O365, VPN, internet/wifi, fileshares), device failure, escalations and intake form redirects.
NewSenior IT Service Desk Analyst Pivotal SolutionsSenior IT Service Desk AnalystAlpharetta, Georgia5+ years experience working in a Customer Service facing role providing IT helpdesk, service desk or desktop support services. Remotely troubleshoots end user inquires including but not limited to hardware, software and telecommunication issues.
Service Desk Analyst II CortavoService Desk Analyst IIAtlanta, GAAssist Cortavo end users with various desktop support related questions, such as setting up Outlook, OneDrive, access via Remote Desktop, printer configurations, internet issues, networking questions, and other Level 1-2 support issues. Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action.
NewService Desk Analyst III Nleague Services IncService Desk Analyst IIIAtlanta, GeorgiaFull timeThe Tier 3 Analyst is responsible for advanced troubleshooting, root cause analysis, technical coordination, systems optimization, operational improvement initiatives, and cross-functional collaboration with infrastructure, cybersecurity, networking, systems administration, vendors, and instructional technology teams. Agency Certification(s)Please read and understand the following statement carefully: - I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22.
NewService Desk Analyst II Nleague Services IncService Desk Analyst IIAtlanta, GeorgiaFull timeCandidate Must Be LocalAdditional Location Details (City, State): - Atlanta, GABackground VerificationUpon candidate selection: - APS will place notification on the proposal providing detailed instructions for additional live scan fingerprinting and next steps. This role is responsible for resolving escalated incidents, performing advanced troubleshooting, supporting district-wide technology systems, and serving as a technical escalation point for Tier-1 support staff.
NewIT Service Desk Analyst II Hybrid Support Emory UniversityIT Service Desk Analyst II Hybrid SupportAtlanta, GAEmory University in Atlanta is looking for a Service Desk Analyst II to provide front-line IT support to faculty, staff, and students. Preferred qualifications include technology experience in higher education and familiarity with audio/visual systems.
NewService Desk Analyst IDRService Desk AnalystAtlanta, GEORGIARemoteThe information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. Deliver first-level technical support to internal customers through various channels, including phone, email, and online chat.
Service Desk Analyst II - Goizueta Business School Emory Healthcare/Emory UniversityService Desk Analyst II - Goizueta Business SchoolAtlanta, GARemoteTo request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). The Service Desk Analyst II provides front-line IT support to faculty, staff, and students, independently resolving moderately complex technical issues while ensuring high levels of customer satisfaction.
IT Service Desk Support Analyst Georgia Southern UniversityIT Service Desk Support AnalystStatesboro, GAWith nearly 150 degree programs at the bachelors, masters and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.
Sr. Analyst, Enterprise Service Desk Abacus Group, LLCSr. Analyst, Enterprise Service DeskAtlanta, GAAssist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software. Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues.
Analyst, Enterprise Service Desk Abacus Group, LLCAnalyst, Enterprise Service DeskAtlanta, GAOverview: Abacus's Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.
Service Desk Onboarding Support Business Analyst Jose MercilineService Desk Onboarding Support Business AnalystAlpharetta, GeorgiaThe ideal candidate will have a service mindset and the ability to track detailed project requirements, work with internal stakeholders to drive outcomes and partner with project leadership to ensure effective delivery. This role will provide business analysis and project management for the ongoing support of key projects related to the recent acquisition of Eaton Vance.
NewService Desk Analyst I Nleague Services IncService Desk Analyst IAtlanta, GeorgiaFull timeAgency Certification(s)Please read and understand the following statement carefully: - I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22. I further agree that when there is a prior agreement or understanding between a vendor and a state agency or state employee regarding the acceptance of any offer, such conduct is collusive, fraudulent and in restraint of trade and in restraint of free and open competition on the part of both the vendor and the state agency or state employee.
GA DDS Level 1 Help Desk Analyst Spark Tek IncGA DDS Level 1 Help Desk AnalystConyers, GAThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Short Description: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Level 1 Help Desk Analyst Apidel TechnologiesLevel 1 Help Desk AnalystConyers, GAContractorThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
Help Desk Analyst 2 4P ConsultingHelp Desk Analyst 2Atlanta, GeorgiaRemoteReview accounts for accuracy of provision or deprovision based on requests • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN • Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested • Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards • Communicate status of processed onboard or offboard requests to hiring managers • Resolve requests within SLA while providing the highest level of customer service • Display a consistent understanding of compliance to assist in high priority escalations and requests Qualifications & Skills Required: • Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting • Detail oriented with the ability to work independently • Excellent oral, written, and interpersonal communication • Experience in performing well under pressure • Capable of working competently with personnel at multiple levels of the organization • Experience with ServiceNow or Okta is a plus • Must have work authorization that allows candidate to work in the United States Position Responsibilities: • Receive and track onboard and offboard requests; check the requests for completeness and accuracy • Submit requests for new accounts using ServiceNow ticketing system.
GA DDS Level 1 Help Desk Analyst PeopleNTech LLCGA DDS Level 1 Help Desk AnalystAlexandria, GAThe Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
NewHelp Desk Analyst 1 Nleague Services IncHelp Desk Analyst 1Conyers, Georgia$19–$20 / hourContractorThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
NewBilingual Help Desk Analyst Nleague Services IncBilingual Help Desk AnalystConyers, Georgia$19–$20 / hourContractorQualificationsSix months of experience handling customers, questions, complaints, and/or providing information in a call center environment.2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited collegeKnowledge of Apple iOS Help Desk Analyst Level 1Location: Conyers, GADuration: 12+ MonthsClient: GA DDSOnsite RoleLOCAL CANDIDATESThis position is located at DDS Headquarters in Conyers, GeorgiaBilingual, Spanish requiredMUST have IT Help Desk Call Center expProvides technical assistance to both internal and external customers for tier one issues.
GA DDS Level 1 Help Desk Analyst Expedite Talent SolutionsGA DDS Level 1 Help Desk AnalystConyers, GAThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Short Description: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
NewGA DHS - Help Desk Analyst 2 Nleague Services IncGA DHS - Help Desk Analyst 2Atlanta, GeorgiaRemoteFull timeReview accounts for accuracy of provision or deprovision based on requestsTest new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPNConfirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requestedVerify group memberships, network drives, and ServiceNow profiles are disabled for offboardsCommunicate status of processed onboard or offboard requests to hiring managersResolve requests within SLA while providing the highest level of customer serviceDisplay a consistent understanding of compliance to assist in high priority escalations and requestsQualifications & Skills Required:Associate degree in a related field OR minimum 2+ years of help desk supportOne-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelinesMinimum 2+ years proficiency with excel spreadsheets, including formulas and reportingDetail oriented with the ability to work independentlyExcellent oral, written, and interpersonal communicationExperience in performing well under pressureCapable of working competently with personnel at multiple levels of the organizationExperience with ServiceNow or Okta is a plusMust have work authorization that allows candidate to work in the United States Position Responsibilities:Receive and track onboard and offboard requests; check the requests for completeness and accuracySubmit requests for new accounts using ServiceNow ticketing system.
Sr. Pricing & Deal Desk Analyst Accendra Health IncSr. Pricing & Deal Desk AnalystGA$90,000–$110,000 / yearYou will use your passion for data curiosity and advanced financial modeling skills to build out and maintain pricing tools, RFP responses, and financial authority approval matrices for price actions that come through to you via our CRM: SFDC / Salesforce request. Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world.
Manager of Service Desk & PC Support Fathom Management LLCManager of Service Desk & PC SupportBrunswick, GA$85,000–$95,000 / yearFull timeWe are seeking an experienced and highly customer-focused Manager of Service Desk & PC Support to lead enterprise desktop support and service desk operations within a fast-paced, mission-driven environment. You will serve as the operational leader responsible for ensuring frontline IT support services consistently meet and exceed organizational expectations.
Service Desk Specialist StratAcuity Staffing Partners IncService Desk SpecialistFt Gordon, GAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Deal Desk Senior Analyst 1100 Epiq eDiscovery Solutions, Inc.Deal Desk Senior AnalystAtlanta, GARemoteFull time3+ years in deal desk, sales operations, finance, or contract management (SaaS/software experience preferred).Experience with legal tech offerings and market is a plus. Job Summary: A Deal Desk Analyst plays a critical role in supporting the sales organization by reviewing and approving deal contracts and potential related documentation.
Airfreight Spot Desk Pricing Analyst DHL GroupAirfreight Spot Desk Pricing AnalystAtlanta, GA$68,722.50–$91,630 / yearWe have an exciting opportunity for an Airfreight Spot Desk Pricing Analyst who will be responsible for analyzing and recommending appropriate pricing for DHL products and services by conducting market analysis, competitor analysis, profitability analysis, and revenue simulations. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.
NewIT Support - Service Desk - Tier II TIER4 GROUPIT Support - Service Desk - Tier IIAtlanta, GAPosition OverviewThe IT Support Analyst II is responsible for providing technical support and troubleshooting assistance to employees across hardware, software, and network-related issues. This role serves as a key point of contact in a call center environment, diagnosing and resolving technical problems while delivering high-quality customer service.
Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers /Welcome)- IT Services - Full Time SolutionHealthEpic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers /Welcome)- IT Services - Full TimeGAEpic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
EPIC Applications Analyst (1-4): Hospital Billing Admin and Hospital Billing Claims - IT Services - Full Time SolutionHealthEPIC Applications Analyst (1-4): Hospital Billing Admin and Hospital Billing Claims - IT Services - Full TimeGAEpic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
Help Desk Anaylst TRC Talent SolutionsHelp Desk AnaylstAtlanta, GATemporaryAt TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers. This role is responsible for delivering exceptional technical support to restaurant locations and internal users by resolving technical issues and operational questions in a timely and professional manner.
NewIT Help Desk Professional Kimley-Horn and Associates IncIT Help Desk ProfessionalAlpharetta, GAKey responsibilities include: Diagnose, troubleshoot, and resolve Incident and Catalog Task tickets for end-users• Document all work in ServiceNow quickly, accurately, and thoroughly• Meet SLA resolution timelines and maintain ownership of assigned work• Follow structured escalation workflows and communicate clearly with end-users and internal IT support teams• Collaborate with teammates by sharing knowledge, relevant support resources, and examples from prior tickets when useful. The selected candidate will help diagnose and resolve technology issues, support service requests, document work in ServiceNow, meet service expectations, and contribute to a reliable, positive support experience for end-users.
Help Desk Manager SYCLONE DESIGNS INCHelp Desk ManagerDawsonville, GAThis role owns day-to-day help desk operations, service delivery, and team development, with a primary focus on meeting and exceeding SLAs, improving client experience, and building scalable processes that support company growth. The Help Desk Manager is responsible for leading and managing a small but growing support team currently consisting of a Field Services Technician, a Help Desk Technician, and an Onboarding/Backup Technician.
NewIT Help Desk Professional Kimley-HornIT Help Desk ProfessionalAlpharetta, GeorgiaThe selected candidate will help diagnose and resolve technology issues, support service requests, document work in ServiceNow, meet service expectations, and contribute to a reliable, positive support experience for end-users. Responsibilities: In this role, you will join a collaborative IT Service Desk team that provides timely, accurate, and customer-focused technical support to employees across the organization.
Co-op/Programmer Analyst, Application Services (Fall 2026) INPO ExternalCo-op/Programmer Analyst, Application Services (Fall 2026)Atlanta, GeorgiaThis role offers the opportunity to gain hands-on experience with modern software development tools, participate in agile development teams, and contribute to real-world projects that serve both our internal users and clients in the nuclear power industry. • This position requires direct or indirect access to certain export-controlled technology, for which INPO may be required to obtain an export license in accordance with applicable U.S. export control laws and regulations.
IT Help Desk QED NationalIT Help DeskNorcross, GASeneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.
Airfreight Spot Desk Pricing Lead DHL GroupAirfreight Spot Desk Pricing LeadAtlanta, GA$68,722.50–$91,630 / yearThis position leads a team of pricing analysts and serves as the primary escalation point for complex, high-value, and risk-sensitive pricing decisions, driving performance outcomes across margin, win rates, and service excellence. Skills / Requirements: Bachelor's degree in Business, Logistics, Supply Chain, or related field or relevant work experience and/or 5-8+ years of experience in air freight, freight forwarding, or logistics, with strong pricing exposure.
NewStrategic Pricing & Deal Desk Leader Owens & MinorStrategic Pricing & Deal Desk LeaderAtlanta, GAYou will own pricing analysis from start to finish, ensuring alignment with pricing governance, and you will use Salesforce to track decisions and approvals.#J-18808-Ljbffr. You will develop pricing strategies, build financial models, and manage RFP responses across GPOs in a collaborative, data-driven environment.
Technology Support Analyst G123 Tax Commissioner's Office Columbus Consolidated GovernmentTechnology Support Analyst G123 Tax Commissioner's OfficeColumbus, GAProvide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler iasWorld, GA DOR- MV Drives, Microsoft core applications, QuickBooks, business applications, and the operating systems of PC (Windows 7 and higher). Provide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler ias World, GA DOR - MV Drives, Microsoft core applications, QuickBooks, business applications, and the operating systems of PC (Windows 7 and higher).
Application Support Analyst DPR Construction IncApplication Support AnalystGADPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.
DOAS Helpdesk System Analyst PeopleNTech LLCDOAS Helpdesk System Analyst1390 Ridgeview Drive Allentow, GAYou will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint.
Business Systems Analyst PowerPlan, IncBusiness Systems AnalystAtlanta, GeorgiaProvide first‑tier troubleshooting for Salesforce (Sales and Service Cloud), Concur, and integrated applications; document resolutions clearly in Zendesk; communicate timely updates; and escalate appropriately when deeper analysis is required. Communicate clearly in Zendesk, explain issues in non‑technical language, diagnose root causes, document findings thoroughly, and engage the right resources at the right time.
Senior Policy Analyst, Energy and Agriculture Council of State GovernmentsSenior Policy Analyst, Energy and AgricultureDecatur, GA$75,000–$85,000 / yearFull timeThe Senior Policy Analyst manages multiple research projects, publications, and program responsibilities simultaneously-maintaining clear timelines, coordinating internal efforts, and ensuring policy products and member services are delivered with consistency and excellence. Working closely with the Director of Policy, Programs, and Strategic Partnerships and colleagues across the organization, the Senior Policy Analyst helps ensure policymakers have access to high-quality analysis, relevant data, and practical insights.
Housing Operations Technical Analyst Savannah College of Art and DesignHousing Operations Technical AnalystSavannah, GAAs a housing operations technical analyst, you will contribute to a positive university environment through data analytics, data operationalization, and the day-to-day management of housing operations. Reporting to the director of housing operations, this role creates workflows and streamlines processes that enforce policy, best utilizes current systems, and innovates new solutions.