Customer Service Desk Representative - Savannah Police Department

Customer Service Desk Representative - Savannah Police Department

Salary

$38,451.00 Annually

Location

201 Habersham Street, Savannah, GA

Job Type

Full-Time Permanent

Job Number

2602939

Department

Savannah Police Department

Division

Information Management Division

Opening Date

10/30/2026

Closing Date

11/8/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Purpose

The City of Savannah Police Departments Information Management Division is seeking a highly qualified, customer focused Customer Service Representative - Customer Service Desk to join our team. The Information Management Division provides courteous and prompt customer service in a manner that inspires public trust and confidence. If you are seeking a rewarding career in a fast-paced work environment, career progression and the chance to learn from the best,the time is now.

Our team of Customer Services Representatives, Teletype Technicians, Records Technicians, Records Supervisors and Records Division Supervisor, works collaboratively to maintain a professional environment and manage the daily operations of the Information Management Division smoothly while upholding a safe environment where allemployeescan succeed. As we continue to grow our small team of 26, the Information Management team is seeking a highly qualified, customer service focused Records Technician.

If you are ready to walk through the door of opportunity and embrace a new beginning, come join ou ramazing Information Management team!

As the new Customer Service Representative -Customer Service Desk you will be responsible performing clerical and customer service support for department operations.

We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance and 12 paid holidays!

Women, Minorities, and Veterans Are Encouraged to Apply!

Essential Job Functions

• Provides high-level customer service; assists customers with complex, service complaints, and discrepancies.
• Types, formats, edits, revises, proofreads and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables and other specialized materials
• Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Distributes and accepts applications; assists customers
• Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements.
• Maintains filing system, records data correctly in general ledgers and activity logs, and prepare special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone.
• Explains policies and procedures to internal and external customers.
• Performs related work as assigned.

Minimum Qualifications

Requires High School Diploma or GED with less than one year of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience.

Work Location: 201 Habersham St. Work Hours: Sunday through Saturday from 3:30pm-12am (Wednesday's and Thursday's off with a 30-minute lunch break)

Additional Requirements

Background investigation, including supervised drug screen, post offer/pre-employment medical screen; andverificationofeducation, certifications, and licenses required prior to employment.

This position is a critical workforce position.

Additional Information

• Knowledge of the principles and practices of governmental accounting.
• Knowledge of municipal auditing principles and practices.
• Knowledge of City budgetary policies.
• Knowledge of relevant local, state, and federal regulations.
• Skill in developing short- and long-range plans.
• Skill in establishing priorities and organizing work.
• Skill in creating computerized spreadsheets.
• Skill in the completion of complex financial audits.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.

CITY OF SAVANNAH EMPLOYEE BENEFITS

Overview of Benefits

Paid Holiday

Paid Vacation

Paid Sick Leave

Defined Benefit Retirement Pension Plan

Protective Services Retirement Plan (select positions)

Deferred Compensation Retirement Plan

Retirement Seminars

PPO Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wellness Programs

Health & Wellness Incentives

Long Term Disability

Excellence and Service Recognition

Employee Development and In-Service Training

Educational Assistance Program

Uniform Allowance (select positions)

Employee Assistance Program

Discounts and Memberships

Employee Relations

Direct Deposit

Credit Union

Pretax Parking Deductions

Employer Assisted Home Purchase Program

Domestic Partnership Benefits

Healthcare

PPO Medical Plus Plan

PPO Medical Basic Plan

Dental Plus Plan

Dental Basic Plan

Vision Service Plan

Life Insurance

Basic Life and ADD

Supplemental Life Employee

Supplemental Life Spouse

Supplemental Life Child

Benefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee.

01

Do you have a valid drivers license?

• Yes
• No

02

Do you have a High School Diploma or GED with less than one year of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience?

• Yes
• No

03

Supplemental Question 1 Describe your experience n customer service, billings, finance, bookkeeping.

04

Supplemental Question 2 Describe your experience handling inquiries and requests from the public and other departments. (The name of the employer where this experience was obtained MUST be included in the WORK HISTORY section of the application).

05

Supplemental Question 3 Describe how you would ensure files are maintained properly.

06

Supplemental Question 4 Do you have experience with Microsoft Office (Word, Excel)? If so, what is your proficiency level.

07

Do you foresee any issues with working the hours listed?

Required Question

Employer City of Savannah

Address 6600 Abercorn Street

Suite 100

Savannah, Georgia, 31405

Phone 912-651-6484

Website http://www.savannahga.gov