p>The ideal candidate will: - Be a bright, flexible, energetic person who has at least two years of experience providing the highest quality of customer service;
- Have experience working with diverse multi-cultural or underserved patient populations;
- Be able to quickly learn and analyze rules, regulations, policies and procedures involved in customer service in a medical office setting and relay the information to customers in a clear, accurate and highly professional manner;
- Be able to deal tactfully, courteously and effectively with patients, visitors and co-workers under difficult circumstances;
- Possess excellent written and oral communications skills;
- Provide effective lead direction, training and work review to a group of patient services office support staff; organize and assign work, set priorities and follow up to ensure coordination and completion of assigned work;
- Have the ability to maintain a positive professional attitude in a fast-paced and sometimes stressful environment;
- Have working knowledge of healthcare billing processes;
- Have working knowledge of electronic medical record systems, such as EPIC.
The San Mateo Medical Center, North County Clinics is seeking a well-qualified individual for the position of Lead Patient Services Assistant to, under general supervision, provide lead direction in assigning, directing, and reviewing the work of a bigger group of (12-13) patient services support staff; perform difficult, technical or specialized patient services support work; and perform related duties as assigned.