Manages and oversees the TIP program which is a free community information and referral service that helps people find answers to the problems of everyday living; trains, schedules, and supports TIP librarians; develops protocols for call-handling; prepares schedules; observes and assists librarians with calls; provides service to customers who call TIP's direct number or select the option to "talk with a librarian"; conducts detailed interviews to determine callers' information needs; identifies and provides appropriate information and/or referrals to community services; develops and organizes materials for use at the TIP Desk; develops and maintains "quick reference guides" and operations manual; identifies and maintains an extensive collection of Internet bookmarks; provides oversight to TIP's book collection and periodical subscriptions; reviews, selects, and purchases reference books; reviews collection for relevance and currency; and removes/weeds items accordingly. Locates unusual or unique information in response to specific requests; explains library resources and services outside the scope of assigned area or department; troubleshoots malfunctioning equipment such as computers, copiers, printers, and other peripheral equipment and finds alternate methods, if necessary, to satisfy customer's needs; translates or interprets library literature, conversations, and communications between library staff and customers, enabling verbal and written communication between non-English-speaking customers and the library organization; proofreads translated materials; provides solutions in translated language to customer service issues; assists with translating marketing programming; and assists in producing media materials in-house written for non-English speaking customers.