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Customer Service Agent / Order Planner, Olive Branch DSV Road Transport IncCustomer Service Agent / Order Planner, Olive BranchOlive Branch, MSul>Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.
Customer Service Agent - MEM Southwest Airlines CoCustomer Service Agent - MEMMemphis, TNAs a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
Full Time Guest Service Agent - Holiday Inn Express Memphis Southwind ROYAL LIVING MEMPHIS LLCFull Time Guest Service Agent - Holiday Inn Express Memphis SouthwindMemphis, TN$15–$15 / hourp>If you have previous IHG brand front desk experience, a great attitude, a desire to provide outstanding customer service and want to join a company with unlimited career advancement potential, this is the opportunity for you! Responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
Guest Service Agent - Best Western Plus CRAFT-GOODMAN LODGING LLCGuest Service Agent - Best Western PlusOlive Branch, MSp>If you have previous Best Western front desk experience, a great attitude, a desire to provide outstanding customer service and you desire to join a company with unlimited career advancement potential, this is the opportunity for you! Responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
Financial Services Representative - State Farm Agent Team Member Jeff Herman - State Farm AgentFinancial Services Representative - State Farm Agent Team MemberArlington, TNIf so, we invite you to join Jeff Herman - State Farm Agent as a Financial Services Representative, where you’ll play a key role in marketing tailored financial products that help manage everyday risks and achieve long-term goals. In this dynamic role, you will work closely with the agent and our dedicated team to understand customer needs and deliver personalized solutions in retirement planning, college funding, wealth management, and insurance-based financial products.
Guest Service Agent / Front Desk Clerk at TownePlace Suites by Marriott Olive Branch MS CAPITAL HOTELS LLCGuest Service Agent / Front Desk Clerk at TownePlace Suites by Marriott Olive Branch MSOlive Branch, MS$15–$15 / hourThe Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. Manage reservations and check guests in and out using a computerized system: i.e. Marriott MGS, GXP, and Fosse.
Financial Services Representative - State Farm Agent Team Member Laura Mckay - State Farm AgentFinancial Services Representative - State Farm Agent Team MemberGermantown, TN$30,000–$35,000 / yearROLE DESCRIPTION: As a Financial Services Representative - State Farm Agent Team Member with Laura Mckay - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options.
Customer Service Representative - State Farm Agent Team Member Nate Nash - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGermantown, TNAs a Customer Service Representative - State Farm Agent Team Member with Nate Nash - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Zach Jaworski - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMemphis, TNAs a Customer Service Representative - State Farm Agent Team Member with Zach Jaworski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Matt Haaga - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGermantown, TNWe volunteer with local food banks and soup kitchens, support the Salvation Army and Angel Tree program, and stay active through Saint Louis Catholic Church, youth advising, peewee football coaching, and the Rotary Club. As a Customer Service Representative - State Farm Agent Team Member with Matt Haaga - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Customer Service Representative - State Farm Agent Team Member Jeff Herman - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberArlington, TNAs a Customer Service Representative - State Farm Agent Team Member with Jeff Herman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Tim Grommersch - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMemphis, TNAs a Customer Service Representative - State Farm Agent Team Member with Tim Grommersch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Charles Giordano - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGermantown, TNAs a Customer Service Representative - State Farm Agent Team Member with Charles Giordano - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. ABOUT OUR AGENCY: With over 43 years as a State Farm agent, I’ve built a stable, experienced agency focused on consistency, service, and long-term success.
Insurance and Financial Services Position - State Farm Agent Team Member Misty Rosser-White - State Farm AgentInsurance and Financial Services Position - State Farm Agent Team MemberMemphis, TNAs a State Farm team member for Misty Rosser-White - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Customer Service Representative - State Farm Agent Team Member Misty Rosser-White - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMemphis, TNAs a Customer Service Representative - State Farm Agent Team Member with Misty Rosser-White - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Bert West - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberOlive Branch, MSAs a Customer Service Representative - State Farm Agent Team Member with Bert West - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Insurance and Financial Services Position - State Farm Agent Team Member Forrest Wilbanks - State Farm AgentInsurance and Financial Services Position - State Farm Agent Team MemberGermantown, TNAs a State Farm team member for Forrest Wilbanks - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Customer Service Manager - State Farm Agent Team Member Brandon Colom - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberBartlett, TNBy alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. ROLE DESCRIPTION: As Customer Service Manager with Brandon D. Colom State Farm-Bartlett, you equip our agency to continually achieve its goals.
Customer Service Representative - State Farm Agent Team Member Davis McCord - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGermantown, TNAs a Customer Service Representative - State Farm Agent Team Member with Davis McCord - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Brad Carlisle - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMillington, TNAs a Customer Service Representative with Brad Carlisle State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Guest Service Agent Drury Hotels Company LLCGuest Service AgentHorn Lake, MSPerform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
Financial Services Representative - State Farm Agent Team Member Steve Womack - State Farm AgentFinancial Services Representative - State Farm Agent Team MemberMemphis, TNJoin a top-performing State Farm agency led by an industry veteran serving clients since 2005, holding advanced financial designations (ChFC®, RICP®), and backed by a strong reputation in the Memphis community. As a Financial Services Representative with Steve Womack State Farm, you will help individuals and families make smart, confident financial decisions.
Customer Service Representative - State Farm Agent Team Member Marc Ashley - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGermantown, TNAs a Customer Service Representative - State Farm Agent Team Member with Marc Ashley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Sharon Wilson - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberLakeland, TNAs a Customer Service Representative - State Farm Agent Team Member with Sharon Wilson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. We’re looking for someone who is compassionate, relatable, and steady — a problem solver who can turn challenging situations into positive outcomes and genuinely cares about helping others feel supported and understood.
Insurance and Financial Services Position - State Farm Agent Team Member Phillip Gooch - State Farm AgentInsurance and Financial Services Position - State Farm Agent Team MemberCordova, TN$40,000–$60,000 / yearCareer Advancement: Gain valuable experience with ample opportunities for career growth, including our Agent Aspirant Program for future agency owners. Phillip Gooch, an award-winning State Farm Agent in Cordova, TN, is expanding our dynamic team of driven individuals.
Customer Service Representative - State Farm Agent Team Member Elvin Taylor - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberCollierville, TNElvin Taylor State Farm is a high-performing, growth-driven insurance agency known for delivering an exceptional customer experience and developing top talent. If you’re looking for a customer service / account management role where you can grow your career, develop new skills, and be part of a top-performing team — we’d love to hear from you.
Customer Service Representative - State Farm Agent Team Member Stephanie Strohm - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberHorn Lake, MSAs a Customer Service Representative - State Farm Agent Team Member with Stephanie Strohm - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Will Patton - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSouthaven, MSAs a Customer Service Representative - State Farm Agent Team Member with Will Patton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. We’re looking for highly motivated, detail-oriented professionals who want more than just a job - they’re ready to build a career, embrace challenges, and continuously improve.
Customer Service Representative - State Farm Agent Team Member Ron Willis - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberCordova, TNYou will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. As a Customer Relations Specialist, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Front Desk Agent VANCE HOSPITALITY LLCFront Desk AgentMemphis, TNThe Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
INSURANCE AGENT TRAINEE Farmers Insurance - District 19INSURANCE AGENT TRAINEEMemphis, TENNESSEEli> Meet new business sales goals by working existing leads, develop new leads and market appropriate products. We will provide full one on one training with sales, customer service, insurance knowledge and marketing techniques.
Insurance Agent Farmers Insurance - District 19Insurance AgentGermantown, TENNESSEEFarmers Agents Are Independent Business Owners Who Oversee All Aspects Of Their Business, Including Sales, Customer Service, Marketing, Agency Staff Management And Development, And Overall Agency Business Results. If You Are An Entrepreneurial-Minded Individual Looking To Build Your Business And Invest In Yourself, Becoming A Farmers® Agency Owner Is One Of The Most Exciting Build Or Buy Opportunities You Can Find.
Life Insurance Agent - Remote InsuraTecLife Insurance Agent - RemoteMemphis, TNRemoteInsuraTec Services Group is seeking motivated individuals to join our growing team as Life Insurance Agents. If you’re passionate about helping families secure their financial future and want the flexibility of a remote career with uncapped earning potential, we’d love to hear from you.
Licensed Insurance Sales Agent (SQSR072026) SelectQuote IncLicensed Insurance Sales Agent (SQSR072026)MSJob Summary: As a sales agent with SelectQuote Senior, You will speak to people who have responded to a variety of marketing campaigns, conduct an extensive needs analysis with these customers, and sell the Medicare products that meet their needs. Technology skills - We use a proprietary CRM system that requires an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success.
Licensed Medicare Insurance Sales Agent (SQSR072026) SelectQuote IncLicensed Medicare Insurance Sales Agent (SQSR072026)MSJob Summary: As a sales agent with SelectQuote Senior, You will speak to people who have responded to a variety of marketing campaigns, conduct an extensive needs analysis with these customers, and sell the Medicare products that meet their needs. Technology skills - We use a proprietary CRM system that requires an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success.
Remote Sales Agent SelectQuote IncRemote Sales AgentMSRemotep>Job Summary: As a sales agent with SelectQuote Senior, You will speak to people who have responded to a variety of marketing campaigns, conduct an extensive needs analysis with these customers, and sell the Medicare products that meet their needs. Technology skills - We use a proprietary CRM system that requires an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success.
Medicare Insurance Sales Agent (SQSR072026) SelectQuote IncMedicare Insurance Sales Agent (SQSR072026)MSp>Job Summary: As a sales agent with SelectQuote Senior, You will speak to people who have responded to a variety of marketing campaigns, conduct an extensive needs analysis with these customers, and sell the Medicare products that meet their needs. Technology skills - We use a proprietary CRM system that requires an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success.
Insurance Sales Agent (SQSR072026) SelectQuote IncInsurance Sales Agent (SQSR072026)MSp>Job Summary: As a sales agent with SelectQuote Senior, You will speak to people who have responded to a variety of marketing campaigns, conduct an extensive needs analysis with these customers, and sell the Medicare products that meet their needs. Technology skills - We use a proprietary CRM system that requires an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success.
NewLicensed Bilingual Medicare Sales & Retention Agent (BCCA082426) SelectQuote IncLicensed Bilingual Medicare Sales & Retention Agent (BCCA082426)MSDynamic liaisons, agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote's platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits.
NewLicensed Medicare Sales & Retention Agent (CCA082426) SelectQuote IncLicensed Medicare Sales & Retention Agent (CCA082426)MSAs the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits. Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success.
Account Associate - State Farm Agent Team Member Scotty Dunnam - State Farm AgentAccount Associate - State Farm Agent Team MemberCordova, TNScotty is also an active member of Business Networking International, the Bartlett Area Chamber of Commerce, and a proud University of Mississippi alumnus. He brings 13 years of experience with State Farm, having worked as a team member for 9 years and as an agent for the past 4 years.
Insurance Agent Alfa Insurance Sales & HOInsurance AgentSouthaven, Mississippip>Agency Ownership Opportunity Booklet. About Alfa InsuranceAlfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products.Insurance Account Representative - State Farm Agent Team Member Matt Haaga - State Farm AgentInsurance Account Representative - State Farm Agent Team MemberMemphis, TNAs a State Farm team member for Matt Haaga - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.Licensed Final Expense Sales Agent (LHA083126) SelectQuote IncLicensed Final Expense Sales Agent (LHA083126)MSSelectQuote's platform offers sophisticated proprietary software to analyze the best product match for the consumer, immediate decision at the point of sale, and complete choice to consumers resulting in average savings to consumers in the hundreds of dollars annually and many savings in the thousands! The Life & Health Advisor role is accelerating in growth having expanded our "Best in Class" product offerings and footprint nationwide, it's now become one of SelectQuote's fastest-growing divisions focusing on selling final expense whole life insurance along.Account Associate - State Farm Agent Team Member Zach Jaworski - State Farm AgentAccount Associate - State Farm Agent Team MemberMemphis, TNROLE DESCRIPTION: Zach Jaworski - State Farm Agent is seeking an organized and efficient specialist to fulfill customer service duties and support insurance agents in gaining and keeping customers. As Account Associate - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position.Medicare Sales Field Agent - DeSoto County, MS HumanaMedicare Sales Field Agent - DeSoto County, MSSouthaven, MississippiRemoteThese efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.Call Center Agent Jim Keras SubaruCall Center AgentMemphis, Tennesseep>If you’re a self-starter who loves helping people and delivering amazing customer service, or if you’re looking to jump into the exciting automotive world, this could be your perfect opportunity. In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service.Customer Relations Representative - State Farm Agent Team Member Misty Rosser-White - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberMemphis, TNROLE DESCRIPTION: As an Customer Relations Representative - State Farm Agent Team Member for Misty Rosser-White - State Farm Agent, you are vital to our daily business operations and customers’ success. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.CUSTOMER CARE AGENT The Dufresne Spencer Group LLCCUSTOMER CARE AGENTMemphis, TNAdditionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery.12345Similar Job SearchesService Manager JobsService Technician JobsRepair Technician JobsService Assistant JobsFacilities Manager JobsFacilities Technician JobsGeneral Service Technician JobsFacilities Supervisor JobsField Service Representative JobsRepair Manager Jobs
Insurance Account Representative - State Farm Agent Team Member Matt Haaga - State Farm AgentInsurance Account Representative - State Farm Agent Team MemberMemphis, TNAs a State Farm team member for Matt Haaga - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Licensed Final Expense Sales Agent (LHA083126) SelectQuote IncLicensed Final Expense Sales Agent (LHA083126)MSSelectQuote's platform offers sophisticated proprietary software to analyze the best product match for the consumer, immediate decision at the point of sale, and complete choice to consumers resulting in average savings to consumers in the hundreds of dollars annually and many savings in the thousands! The Life & Health Advisor role is accelerating in growth having expanded our "Best in Class" product offerings and footprint nationwide, it's now become one of SelectQuote's fastest-growing divisions focusing on selling final expense whole life insurance along.
Account Associate - State Farm Agent Team Member Zach Jaworski - State Farm AgentAccount Associate - State Farm Agent Team MemberMemphis, TNROLE DESCRIPTION: Zach Jaworski - State Farm Agent is seeking an organized and efficient specialist to fulfill customer service duties and support insurance agents in gaining and keeping customers. As Account Associate - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position.
Medicare Sales Field Agent - DeSoto County, MS HumanaMedicare Sales Field Agent - DeSoto County, MSSouthaven, MississippiRemoteThese efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.
Call Center Agent Jim Keras SubaruCall Center AgentMemphis, Tennesseep>If you’re a self-starter who loves helping people and delivering amazing customer service, or if you’re looking to jump into the exciting automotive world, this could be your perfect opportunity. In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service.
Customer Relations Representative - State Farm Agent Team Member Misty Rosser-White - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberMemphis, TNROLE DESCRIPTION: As an Customer Relations Representative - State Farm Agent Team Member for Misty Rosser-White - State Farm Agent, you are vital to our daily business operations and customers’ success. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
CUSTOMER CARE AGENT The Dufresne Spencer Group LLCCUSTOMER CARE AGENTMemphis, TNAdditionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery.