Arlington, VA30+ days ago
Duties and Responsibilities Facilitate classroom training to all new and current team members on Asburys Guest-Centric Experience Facilitate classroom training to all new and current Service team members specific to their roles Schedule classroom trainings using Asbury-produced training materials Prepare all necessary student materials prior to the start of the classroom Display energy, enthusiasm, and the ability to engage participants in a classroom setting Engage team members in challenging and meaningful classroom trainings Cultivate a friendly learning environment Promote classroom interaction and activity, addressing challenges in the classroom setting with a positive demeanor Solve problems quickly while multitasking Submit a summary of weekly classroom activities Clearly communicate Asburys Mission, Vision, and expectations Know and promote Asburys policies and compliance Serves as a role model, coach, and trainer to all new and current team members Drives and motivates others toward providing an exceptional guest experience Communicates and works with Regional Support Directors, General Managers, and Service Managers to understand business challenges and works to resolve them through future training Provides regular feedback to Leadership regarding current class attendees and program changes Assists all Asbury regions and dealerships Assists in creating and updating training materials Assists in other Asbury and dealership operations as requested Performs other related duties to benefit the mission and vision of the organization. Education & Experience MUST HAVE experience as either a Service Manager or Service Advisor in the Automotive retail space Must have a minimum of 2-4 years of previous experience in either position listed above Previous roles in formal automotive Service training are a plus Must be able to travel approximately 75% of the time.