Job Summary
Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.
Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly .