Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when neededValidates items being carried in and out of the store when appropriateIn addition to the above responsibilities, this individual is held accountable for other duties as assignedManager-on-Duty (MOD)Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiencyWalks the store, observing customer/associate interaction and providing in-the-moment coachingEnsures associates are equipped and prepared to deliver quality sales and serviceEnsures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving salesShifts associates to areas of high customer traffic or department hotspots as neededManages associate response to call buttonsValidates that aisles remain clean, safe and free of clutterHands off shift observations in-person to the next MODFunnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leadersRequired QualificationsHigh school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable4 Years of Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)Experience providing direction or supervision to teams (with or without direct report responsibility)Experience supporting or participating in the process of training, mentoring and developing associatesExperience working cross-functionallyExperience Using Microsoft Office SuiteAbility to obtain sales related licensure or registration as may be required by lawPreferred QualificationsExperience supporting front-end or back-end operations in a retail environmentExperience in customer service roleExperience in a leadership role with direct report responsibilityExperience working in the home improvement retail sectorExperience working in a fast paced, dynamic retail environmentExperience in key carrying role with manager-on-duty responsibilitiesExperience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).Pay Range$25.20 - $28.25 per hourStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, Money Room).Researches shortages or overages, deposits cash in the bank, and handles register pulls and loansMonitors Customer Service desk activity, supporting when neededValidates readiness of all delivery orders and communicationsResearches and monitors short picksValidates that all orders are being picked and staged on timeCross-functionally trains in other areas of the store to help deliver the best customer serviceReceives and directs calls appropriately to meet the needs of customers and associatesConducts walks of fulfillment area, bays, or inventory to ensure clean and safe areas.