Principal Duties and Responsibilities (Essential Functions): • Triage injury/illness calls to determine if emergent/non-emergent • Determine if injury/illness requires immediate treatment or first aid advice • Research/locate the nearest facility to utilize for injury • Contact medical facility to determine the availability of adequate services to meet the needs of the particular injury/illness • Coordination of visit via phone/fax • Speak with Medical personnel regarding the mechanism of injury/illness and discuss appropriate treatment pathways, obtaining UDS and BAT when applicable, and workplace accommodation availability • Inform client/injured worker of name/location and contact information of medical facility available • Notify appropriate contacts via email of injury/illness details with initial information within one hour of notification, unless an extreme situation • Provide updates of diagnosis, work status, plan of care and follow up appointments to appropriate personnel with injured workers employer and adjuster • Provide updates, diagnosis, clinic notes and treatment authorization requests to designated representative for client and Workers Compensation insurance adjuster • Log injury/illness details on spreadsheet • Client specific Bill time for each case according to services rendered • Generating letters to providers, for clarification of work-relatedness and or treatment plan • Obtaining and reviewing Medical records and diagnostics with relation to present injury/illness, prior history and/or forwarding to Specialty providers when allocated • Proper documentation of phone calls made and received, interpretation of medical records from each exam, work status, and all emails transpired with regard to each case • Assist Upper Management in CM activities as requested • Answer phones in a professional manner when receptionist is not available • Attend and participate in staff meetings • Assists in office related tasks as needed • Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops. To learn more about this exciting opportunity, review the job specifications below: Position Overview: Under the direction of the Director of Injury Management, the Triage Nurse administers the intake of calls from contracted clients, an injured worker, Workers Compensation Insurance adjusters, Medical providers, and clinic staff.