Virtual Premier Advisor - Norfolk, VA Truist Financial CorporationVirtual Premier Advisor - Norfolk, VANorfolk, VA$84,000–$105,000 / yearUtilize objective and sound personal financial planning and financial advisory concepts to develop and deepen relationships and provide an integrated delivery of a broad range of retail solutions including banking, mortgage, planning, investments, and insurance services. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
(USA) Coach/Ops Mgr Trainee Wal-Mart Stores East(USA) Coach/Ops Mgr TraineeNorfolk, VirginiaAssociates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.). Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Area Manager - Traffic (Fashion, Grocery, Import, Regional) Walmart IncArea Manager - Traffic (Fashion, Grocery, Import, Regional)WILLIAMSBURG, VA$65,500–$98,000 / yearAssociates'' Degree in Business, Logistics, or related field and 1 year supervisory experience OR Bachelor''s Degree in Business, Logistics, or related field OR 1 year Walmart Logistics Management experience OR 2 years Walmart Logistics experience OR 2 years supervisory experience. Carrier Master Technician, Coordinating Schedules, Customer Service, Information Technology, Logistics, Microsoft Office, Supervising Associates, Transportation, Walmart Logistics Systems.
Area Manager - Quality Assurance/Systems Walmart IncArea Manager - Quality Assurance/SystemsWILLIAMSBURG, VA$65,500–$98,000 / yearAssociate''s Degree in Business, Logistics, or related field and 1 year supervisory experience OR Bachelor''s Degree in a Business, Logistics or related field OR 2 years Walmart logistics experience OR 2 years supervisory experience. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Sales Manager The Talbots IncSales ManagerVirginia Beach, VAMaintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved. Achieve sales and hospitality driven metrics in key measurable areas including: clientelling/outreach, appointment setting, Talbots Classic Awards etc.
Department Manager III Terracon Consultants IncDepartment Manager IIIVirginia Beach, VASupervise the daily operations of a department including staff training, development, and performance review, utilization of equipment and facilities, safety oversight, quality of services and work product, timely delivery of services and deliverables, and adherence to policies and procedure. Supervise the preparation of proposals and cost estimates to clients to ensure proper scoping of services, availability of manpower and pricing to achieve desired profitability.
NewTax Manager - Renewable Energy KPMGTax Manager - Renewable EnergyVirginia Beach, VALicensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Advise clients on a broad range of renewable energy tax matters, including tax equity partnerships, transferable tax credits, project acquisitions and dispositions, partnership restructurings, and other renewable energy transactions related to the Inflation Reduction Act.
Real Estate Licensed Property Manager Howard Hanna Real Estate ServicesReal Estate Licensed Property ManagerVirginia Beach, VAMaintenance - Keeping the property in good overall condition has a great deal to do with keeping up with preventative and routine maintenance (i.e. cut the dead tree down before it falls and damages the property / caulk the tub before a water breach causes damage to the backer board & sub floor). SUMMARY: Under the direction of the Director of Property Management, the Property Manager's job is to utilize knowledge and experience to effectively administer all aspects of leasing and maintenance of rental property.
Manager, Engineering Crowley Maritime CorporationManager, EngineeringNORFOLK, VirginiaFull timeServes as the primary engineering authority supporting vessel acquisition, activation, and lifecycle management while coordinating with internal stakeholders, regulatory agencies, classification societies, shipyards, and customers to ensure successful execution of program objectives. Provides technical leadership for the Vessel Acquisition Management (VAM) program by overseeing vessel technical evaluations, engineering planning, reflag activities, regulatory compliance, drydock execution, and technical readiness.
Manager Equipment Finance Collateral Monitoring First Citizens BancShares IncManager Equipment Finance Collateral MonitoringPortsmouth, VABusiness Oversight - Provides comprehensive Uniform Commercial Code Financing Statements (UCC''s)and Vehicle titles services including filing or working with third parties to record EF''s liens with the Department of Motor Vehicles for titled vehicles and UCC''s with the Secretaries of States to ensure EF''s collateral/assets are secured to prevent potential financial losses. This position is responsible for developing and managing collateral monitoring processes to ensure that Equipment Finance secures its collateral and assets to prevent financial losses resulting from an inability to repossess the secured equipment.
Area Manager 360careArea ManagerChesapeake, VirginiaThis person is responsible for ensuring solid and sustainable relationships with long-term care facilities while driving revenue for the area through effective sales practices and processes. Ensures that the activities of operations are conducted in a manner that is consistent with overall Company protocol and are in compliance with Federal, State and payer regulations, guidelines and requirements.
Account Manager - State Farm Agent Team Member Brian Bartko - State Farm AgentAccount Manager - State Farm Agent Team MemberVirginia Beach, VAFull timeAs a State Farm team member for Brian Bartko - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
NewRetail Assistant Store Manager-WILLIAMSBURG PREMIUM OUTLETS Bath & Body Works IncRetail Assistant Store Manager-WILLIAMSBURG PREMIUM OUTLETSWilliamsburg, VASummary: As an Assistant Store Manager, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.
Account Manager - Personal Lines Relation Insurance Services, IncAccount Manager - Personal LinesNewport News, VA$44,000–$80,000 / yearThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Account Manager manages the overall client relationship by providing strategic advice on coverage, risk management and business needs, ensuring that the client's insurance program aligns with long-term goals and growth plans.
General Manager JobotGeneral ManagerNorfolk, VA$175,000–$250,000 / yearThe General Manager will oversee key functional leaders while establishing accountability, improving performance, allocating resources, and ensuring stores and operational teams are aligned around company goals. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Manager, Export Trade CMA CGM (America) LLCManager, Export TradeNorfolk, Va$83,000–$106,000 / yearWith its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
NewProject Manager | Commercial Construction JobotProject Manager | Commercial ConstructionNewport News, VA$115,000–$175,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are seeking a Project Manager to oversee commercial construction projects from preconstruction through closeout, ensuring schedule, budget, and quality targets are consistently achieved.
NewPaving Construction Project Manager JobotPaving Construction Project ManagerWilliamsburg, VA$95,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our team is committed to safety, operational excellence, and building long-term client relationships while executing complex projects that improve local communities.
Commerical Construction Project Manager JobotCommerical Construction Project ManagerVirginia Beach, VA$120,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The Project Manager will also play a critical role in risk management, quality assurance, safety compliance, construction estimating, procurement, and client relations.
NewBranch Manager – HVAC Supplier JobotBranch Manager – HVAC SupplierNewport News, VA$90,000–$120,000 / yearWe work closely with mechanical contractors, building owners, and controls professionals by supplying products, parts, technical support, and automation solutions used to operate and optimize commercial buildings. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Project Manager - Commercial Construction JobotProject Manager - Commercial ConstructionVirginia Beach, VA$120,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A well-established commercial general contractor is seeking an experienced Project Manager to oversee commercial construction projects from preconstruction through final closeout.
Quality Control Manager / Safety Officer - Construction JobotQuality Control Manager / Safety Officer - ConstructionNorfolk, VA$100,000–$135,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. They've built their reputation on nearly four decades of excellence in preconstruction planning, historic renovations, and sustainable, LEED-certified builds—backed by unwavering commitments to craftsmanship, safety, and client satisfaction.
NewCommercial Lines Account Manager JobotCommercial Lines Account ManagerNorfolk, VA$65,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. With decades of industry expertise, we provide strategic guidance, comprehensive coverage, and exceptional client service, ensuring that every client is protected with clarity, confidence, and precision.
NewDialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNSuffolk, VAOther: • Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
NewManager, Business Tax Services - Employee Benefits Compliance KPMGManager, Business Tax Services - Employee Benefits ComplianceVirginia Beach, VA$107,160–$226,320 / yearBachelor's degree from an accredited college or university; Licensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
NewTravel Nurse RN - Nurse Manager - $2,057 per week in Portsmouth, VA TravelNurseSourceTravel Nurse RN - Nurse Manager - $2,057 per week in Portsmouth, VAPortsmouth, VA$2,057.0434-66% Additional Physical Requirements/Hazards Manual dexterity (eye/hand coordination) Perform shift work Maneuver weight of patients Hear alarms/telephone/tape recorder Reach above shoulder Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near Depth perception Use of Latex Gloves Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy Exposure to high pitched noises Gaseous risk exposure Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Licensing/Certification Current RN License in the state in which they are working or covered by compact (required) BLS Basic Life Support (preferred upon hire, must obtain from approved source prior to direct patient care; ACLS Advanced Cardiac Life Support acceptable in lieu of BLS) Education Bachelor of Science Nursing (preferred) Work Experience 1 year of RN experience (required) Recent Behavioral Health experience (preferred) Training De-Escalation Training (preferred) EPIC Electronic Health Record (EHR) Training (preferred) Skills Assigns patient care according to the nursing skill, knowledge, and scope of practice of staff.
Field Operations Manager Ryko Solutions IncField Operations ManagerVirginia Beach, VAJob Summary: As a Field Operations Manager, you will retain the responsibility for the efficient installation and servicing of NCS carwash systems and accessories within his/her assigned service area. Support the development of Field Service Supervisors by coaching leadership capabilities, reinforcing role expectations, and promoting consistent people-management practices across the field organization.
Sales Manager Genesis of HamptonSales ManagerHampton, VirginiaIn this pivotal role, you will be responsible for driving sales growth, developing effective sales strategies, and fostering lasting relationships with our clients. Genesis of Hampton is a respected company committed to excellence in our industry and dedicated to providing outstanding products and services to our customers.
Senior Project Manager - Water/Wastewater - Conveyance AECOMSenior Project Manager - Water/Wastewater - ConveyanceVirginia Beach, VAResponsibilities include: Candidate will manage, plan and lead engineering design projects for sanitary sewer collection systems (including large diameter pipe,) pumping stations, lift stations, force mains, interceptors, water distribution systems, green infrastructure, reservoirs, as well as water/wastewater treatment plants. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
Military Family Clinic Case Manager The Up CenterMilitary Family Clinic Case ManagerVirginia Beach, VirginiaResponsibilities: Community Outreach & Partnership Development Develop, strengthen, and maintain collaborative partnerships with community organizations, veteran-serving agencies, healthcare providers, schools, military-affiliated organizations, housing agencies, peer-support programs, and social service networks. The Case Manager actively develops and maintains collaborative relationships with community organizations, veteran-serving agencies, healthcare systems, schools, social service providers, and military-connected networks to strengthen referral pathways and improve access to care.
Used Car Sales Manager Classic Hyundai of HamptonUsed Car Sales ManagerHampton, VirginiaWe encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community. Mills Automotive Group is looking for a sales manager to join our growing sales department.
Lending Solutions Manager IV First Citizens BancShares IncLending Solutions Manager IVPortsmouth, VAReporting to the Vice President of the Specialty Vehicle division, the Specialty Vehicle Lending Solutions Manager is responsible for providing financing and leasing solutions to end user customers by prospecting, qualifying, and onboarding commercial vehicle dealers to offer our financing solutions to their customers. We provide financing solutions to our borrowers and lessees, and assist our vendor partnerships in growing sales, profitability, and customer loyalty by providing customized, value-added finance solutions to their client base.
Store Manager - Zales - Patrick Henry Mall Signet Jewelers LtdStore Manager - Zales - Patrick Henry MallNewport News, VA$50,000–$67,800 / yearWork a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store.
Real Estate Licensed Property Manager Howard HannaReal Estate Licensed Property ManagerVirginia Beach, VAMaintenance- Keeping the property in good overall condition has a great deal to do with keeping up with preventative and routine maintenance (i.e. cut the dead tree down before it falls and damages the property / caulk the tub before a water breach causes damage to the backer board & sub floor). SUMMARY: Under the direction of the Director of Property Management, the Property Manager's job is to utilize knowledge and experience to effectively administer all aspects of leasing and maintenance of rental property.
Program Manager 3 - 28592 HII Mission Technologies DivisionProgram Manager 3 - 28592Virginia Beach, VA$143,088–$198,000Full timeServing customers in more than 30 countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels (USVs). 8 years relevant progressive experience with Bachelors in related field; 6 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 12 years relevant progressive experience.
Development Manager / Technical Lead for Engineering Consultant Moffatt & NicholDevelopment Manager / Technical Lead for Engineering ConsultantNorfolk, VAThe firm provides clients worldwide with customized service and a level of excellence that have become the firm's hallmark in several primary practice areas - ports and harbors; coastal, environmental and water resources; urban waterfronts and marinas; transportation, bridges and rail; inspection and rehabilitation; and energy. As part of the IT Group, the Development Manager / Technical Lead is a highly experienced technical leader and working manager responsible for leading and empowering the development team to deliver high-quality software solutions that align with the firm's objectives.
NewBranch Manager Langley Federal Credit UnionBranch ManagerVirginia Beach, VirginiaContinuous Learner – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization. The Branch Manager maintains exceptional service quality by training the staff to utilize consultative selling to offer financial products and services that meet or exceed members’ needs.
NewBusiness Development Manager Virginia Polycor BoardBusiness Development Manager VirginiaVirginia Beach, VirginiaPolycor Natural Stone quarries limestone, marble, and granite, offering products as quarry blocks, slabs, and fabricated stone including treads, veneers, sills, caps, coping, and paving. Polycor Natural Stone is a leading North American quarrier and fabricator of natural stone, and we are looking for a Business Development Manager to join our hardscape and masonry sales team.
Floating Store Manager VA Langley 043-37Floating Store ManagerLangley AFB, VirginiaPrecision Tune Auto Care is seeking a dynamic Store Manager to drive sales, lead a high-performing team, and deliver exceptional customer service . We provide total car care—from oil changes and diagnostics to engine repairs and scheduled maintenance—and we’re passionate about keeping drivers safe on the road.
Account Manager Accelerated Sales Program White Cap ManagementAccount Manager Accelerated Sales ProgramChesapeake, VirginiaParticipates in classroom, independent study, and on-the-job training to learn the White Cap’s business model, products, vendors, customer needs, jobsite environment, systems, competitors, pricing, sales approach, and selling skills. Participants will work closely with White Cap sales leaders in a 6-12 month program to develop the skills, customer and supplier relationships, and knowledge needed to be successful in outside sales.
NewAccount Manager Accelerated Sales Program White Cap Supply Holdings IncAccount Manager Accelerated Sales ProgramChesapeake, VAParticipates in classroom, independent study, and on-the-job training to learn the White Cap's business model, products, vendors, customer needs, jobsite environment, systems, competitors, pricing, sales approach, and selling skills. Participants will work closely with White Cap sales leaders in a 6-12 month program to develop the skills, customer and supplier relationships, and knowledge needed to be successful in outside sales.
Financial Center Relationship Specialist Fulton Financial CorpFinancial Center Relationship SpecialistVirginia Beach, VA$22.16–$36.92 / hourThis involves engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby. In addition to the Small Business focus, this role will be an active part of the Financial Center Performance, delivering an unparalleled customer experience to all customers, from service to sales, focusing on a seamless one-stop experience for all their financial needs.
Project Manager – Electronic Security Systems (Job ID: 4300) Valkyrie EnterprisesProject Manager – Electronic Security Systems (Job ID: 4300)Norfolk, VirginiaProject Manager – Electronic Security Systems Purpose: Valkyrie Enterprises is seeking an experienced and highly motivated Project Manager to lead the execution of complex Electronic Security Systems (ESS) projects supporting U.S. Department of Defense (DoD), Department of State (DoS), and other Federal Government customers at our Norfolk location. The ideal candidate possesses strong project management and leadership capabilities combined with a solid technical understanding of enterprise-level electronic security systems and supporting infrastructure.
Site Manager Integrity Staffing ServicesSite ManagerWilliamsburg, VA$65,000–$70,000 / yearAfter hours availability via phone or email may be required - alternate contacts need to be assigned during unavailability. Occasional overtime is expected - flex-schedule to compensate for extra hours can be implemented.
Project Manager The Ascendancy GroupProject ManagerVirginia Beach, VA$70,000–$90,000 / yearPosition Requirements: 2 years of project management, project coordination, or relevant operational support experience, preferably supporting DoD contracts or SOF-related organizations (military, government civilian, or contractor). The Project Manager will work closely with supporting departments such as Recruiting, Finance and Facility Security, executives, and external partners to ensure programs are completed on time and within budget.
F & I Manager RK AutoF & I ManagerVirginia Beach, VirginiaThe Finance and Insurance (F&I) Manager will be responsible for overseeing all aspects of financing and insurance for our customers during the vehicle purchasing process. - Provide exceptional customer service while guiding customers through the finance and insurance process.
Technical Sales Manager - Lifecycle Defense Maritime Solutions IncTechnical Sales Manager - LifecycleChesapeake, VAWhile performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The Technical Sales Manager (Lifecycle Focus) also contributes to sales strategy by providing insights into customer needs and key decision-makers, enabling effective prioritization of high-value, high-probability business opportunities.
Assistant General Manager LTD Hospitality GroupAssistant General ManagerNorfolk, VAFull timeLTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags. The Assistant General Manager is responsible for supporting the General Manager with responsibilities for all aspects of the operation including guest & associate satisfaction, financial performance, sales & revenue generation.
General Manager - Leadership Expansion Program Groundworks LLCGeneral Manager - Leadership Expansion ProgramVirginia Beach, VAOur Branch Manager Training Program (BMTP) is a six-month immersive development experience designed to prepare high-potential leaders to run a Groundworks branch and drive exceptional results for customers, employees, and the business. The General Manager in Training will be learning how to manage their direct reports to guide all office, sales and production activities, ensuring the execution of the organizational strategy to achieve maximum customer satisfaction, sales and profitability.