Managing Director, Business Banking Relationship Manager Webster BankManaging Director, Business Banking Relationship ManagerBrockton, MA$120,000–$160,000 / yearProven relationship management skills with demonstrated capabilities, in managing and growing a sales pipeline, fostering COI relationships & referral sources, and developing new business relationships. Experience in business/commercial credit, financial analysis techniques & lending policy, with ability to independently package and present credit deals to segment leadership & credit team up to $2MM Total Credit Exposure.
NewTerritory Sales Manager JobotTerritory Sales ManagerBoston, MA$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We offer a competitive incentive-based compensation structure, cross-cultural collaboration, and ongoing training and development opportunities designed to support long-term career growth.
Food and Beverage Manager Global Arts LiveFood and Beverage ManagerCambridge, MA$70,000–$80,000 / yearFull timeThe Platform features the 400+seat state-of-the-art Takeda Theater at The Platform, the Tempo Stage at The Platform with flexible seating for 125 anchoring the first-floor commons, two bars, a café, and a rehearsal studio. About The Platform In Fall 2026, Global Arts Live will launch The Platform, a new performing arts center, in partnership with real estate developer BioMed Realty.
NewFacilities Manager Electroswitch Switches & RelaysFacilities ManagerWeymouth, MA$120,000–$135,000 / yearFull timeThis role ensures safe, efficient, and compliant operations while supporting manufacturing, machine shop, warehouse, office, and distribution activities. The Facilities Manager is responsible for overseeing facility operations, maintenance, Environmental Health & Safety (EH&S), and regulatory compliance across multiple company locations.
Project Manager, Electrical Massachusetts Water Resources AuthorityProject Manager, ElectricalSouthborough, MA$98,087.43–$137,144.76 / weekFull timeParticipates in the troubleshooting, testing, inspection and operation of complex medium and high voltage (480 volt - 69 kV) electrical systems and equipment including feeder circuits, distribution circuits, complex relay systems, automatic transfer switches and high voltage circuit breakers. Provides technical assistance in support of the overall maintenance program, electrical construction design services and field-inspection services for various Western Operations electrical construction and maintenance projects.
NewProject Manager - Building Automation JobotProject Manager - Building AutomationBoston, MA$100,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role requires strong technical knowledge of Building Automation Systems (BAS), combined with proven leadership skills to drive successful project execution.
Audit Manager Kforce Inc.Audit ManagerQuincy, MA$150,000–$165,000Kforce's client, a respected and growing public accounting firm located in the Quincy, MA area is seeking an experienced Audit Manager to lead client engagements, mentor staff, and deliver high-quality assurance services. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
NewProgram Manager Best Buddies InternationalProgram ManagerBoston, MA$0–$43,000 / yearThis includes hosting virtual and in-person trainings, and engagement activities, communicating Best Buddies deadlines and expectations using online platforms, and ensuring participation from chapter advisors and student leaders in the Annual Leadership Conference. Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD).
NewLabor Relations Manager JobotLabor Relations ManagerProvidence, RI$135,000–$185,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will also oversee the grievance process, working collaboratively to resolve issues in a timely and satisfactory manner that best meets business objectives.
NewProject Manager - Commercial Construction JobotProject Manager - Commercial ConstructionPeabody, MA$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You’ll play a key role not only in executing projects but also in supporting business development efforts, maintaining client relationships, and helping secure future work.
NewUnion Labor Relations Manager JobotUnion Labor Relations ManagerProvidence, RI$170,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will also oversee the grievance process, working collaboratively to resolve issues in a timely and satisfactory manner that best meets business objectives.
New100% REMOTE Regional Sales Manager - BOSTON- FOOD SALES REQUIRED Jobot100% REMOTE Regional Sales Manager - BOSTON- FOOD SALES REQUIREDBoston, MARemote$90,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will have a proven track record in food sales, specifically within the protein sector, and a thorough understanding of ethnic markets and regional accounts.
NewBusiness Development Manager Electroswitch Switches & RelaysBusiness Development ManagerWeymouth, MA$135,000–$150,000 / yearFull timeThis position combines strategic market analysis with hands-on sales execution, requiring a strong technical aptitude, customer-facing expertise, and the ability to build long-term relationships across diverse industries and geographies. This role focuses on evaluating underserved domestic and international market segments, developing new sales channels, and strengthening Electroswitch’s presence across key power generation and distribution markets.
Tax Manager Kforce Inc.Tax ManagerWakefield, MA$120,000–$160,000Summary: Our client is seeking a Tax Manager with 5-10 years of public accounting experience who is interested in participating in a high growth environment and working with a diverse client base. Our firm offers the successful candidate the ability to service all aspects of our clients' business and see client engagements from start to finish, thus becoming a valued advisor to clients.
Operations & Hospitality Manager Brodie'sOperations & Hospitality ManagerPeabody, MAWe are looking for an organized, hospitality-minded Operations & Hospitality Manager to help support the day-to-day flow of the building, restaurant operations, events, team communication, and overall guest experience. This person will support restaurant and lounge operations, assist with private and public events, help manage communication between teams, and ensure the guest, tenant, and staff experience is consistent, polished, and professional.
NewSenior Superintendent / Project Manager (Multi-Family Construction) JobotSenior Superintendent / Project Manager (Multi-Family Construction)Boston, MA$140,000–$175,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role is ideal for a field-first professional who enjoys running projects from the ground up, leading subcontractors, solving problems in real time, and delivering exceptional finished products.
NewProgram Manager IT # 26-17662 US Tech Solutions, Inc.Program Manager IT # 26-17662Cambridge, MAThe Senior Program Manager is responsible for leading the successful execution of a global enterprise network modernization program, delivering large-scale transformation across SD-WAN, LAN, Wireless, and supporting network security initiatives. Provide strategic and operational leadership to a global team of Project Managers while overseeing program delivery across manufacturing facilities, research sites, operational locations, and corporate offices.
NewUS_Product Manager III - Contract TalentBurst, Inc.US_Product Manager III - ContractCambridge, MA$93.42–$103.80 / hourThis role serves as a key liaison between Marketing Operations stakeholders, Field Enablement teams, Speakers & Programming, and IT by translating business needs into actionable requirements, supporting system enhancements, and ensuring operational readiness for critical activities such as product launches, acquisitions, vendor migrations, and PI Planning cycles. Success in this role requires the ability to operate effectively in a fast-paced, cross-functional environment where alignment, clear communication, and timely decision-making are essential to delivering solutions across multiple platforms and therapeutic areas.
NewIT Program Manager (ERP) - Contract TalentBurst, Inc.IT Program Manager (ERP) - ContractMarlborough, MARemoteThe ideal candidate holds a Bachelor's degree in Computer Science, IT, Finance, or a related field, a PMP (or similar certification), and has a proven track record delivering ERP and financial transformation programs. We are seeking an experienced IT Program Manager to lead a strategic ERP financial transformation initiative focused on modernizing and optimizing core finance systems and processes.
Treasury Management Product Manager Rockland TrustTreasury Management Product ManagerBrockton, MAThis role partners closely with Treasury Sales, Operations, Technology, and Risk teams to drive product performance, vendor management, continuous enhancement, and day-to-day support of treasury solutions that support client needs and generate sustainable fee income. Support the growth and profitability of the Treasury Management product portfolio by identifying opportunities to increase product adoption, supporting pricing strategies, and improve overall revenue performance.
Contracts Manager III (MA) GCR Professional ServicesContracts Manager III (MA)Andover, Massachusetts$45–$53 / hourContractorThe Contracts Manager will play a crucial role in managing and overseeing contractual agreements and relationships with clients, suppliers, and other stakeholders in the defense and aerospace industry. Risk Management: Identify and assess potential risks and liabilities associated with contracts and propose appropriate mitigation strategies.
NewProject Manager 5 - Contract TalentBurst, Inc.Project Manager 5 - ContractBoston, MA$82.75 / hourThe ideal candidate will have a proven track record of successfully managing multiple complex programs simultaneously, partnering with executive leadership, and driving strategic transformation initiatives from planning through execution. This role requires exceptional leadership, stakeholder management, communication, and program governance skills, with the ability to influence teams across multiple business functions without direct reporting authority.
IT Operations Manager Vaco LLCIT Operations ManagerWellesley, MA$60–$75 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Brand Manager Vaco LLCBrand ManagerWestwood, MA$50–$60 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Global Category Manager Waters CorporationGlobal Category ManagerMilford, MAWe collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Reporting to the Director of Global Procurement, the Global Category Manager is responsible for developing and executing global category strategies and coordinating with other category managers to leverage spend across the organization’s medical device portfolio.
NewLCSW Social Worker Case Manager - 6 TalentBurst, Inc.LCSW Social Worker Case Manager - 6Canton, MA$60–$65 / hourAND A current and valid licensure as a Licensed Social Work Associate, Licensed Social Worker, Licensed Certified Social Worker, or Licensed Independent Clinical Social Worker issued by the Massachusetts Board of Registration. Supports patient discharge activities, beginning on the day of admission, through caregiver education on the transition process, identification of patient discharge options, and coordination with community providers to ensure continuity of care.
Program Manager, Senior - Secret DCS CorporationProgram Manager, Senior - SecretBedford, MA$87,934–$150,000 / yearThe Air Force Program Execution Office for PEO Digital (AFPEO/HB) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the PEO Electronic Systems portfolio, which includes over 130 programs for the United States Air Force (USAF) and foreign allies. Risk Management: Develop, maintain, and execute program risk management plans, facilitating risk identification, analysis, and mitigation while coordinating program risk boards and working groups.
NewSenior Manager, Management Consulting bdo consultingSenior Manager, Management ConsultingBoston, MA$120,000–$220,000 / yearExperience with project management, change management, stakeholder management, gap analysis, process design, workflow analysis, organization design and development, lean concepts, documentation and testing of new business capabilities and tools, business cases and identification and reporting of opportunities, preferred. In this role, the Senior Manager, Growth & Strategy, MC is charged with managing teams of professionals through all potential project stages of diagnostic, planning, solution design and solution delivery to include managing engagement economics, accurate status reporting, quality control and legal risks to the Firm.
Senior Lead Product Manager, Enterprise KlaviyoSenior Lead Product Manager, EnterpriseBoston, MA$196,000–$294,000 / yearYou will own multiple product areas critical to our Enterprise initiatives—including unifying customer data, powering AI-driven automation, and expanding our ecosystem integrations—while partnering closely with Product, Engineering, Design, Go-to-Market and Partner teams. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
NewRestaurant Manager - Fenway Park, Home of the Boston Red Sox AramarkRestaurant Manager - Fenway Park, Home of the Boston Red SoxBoston, MA$65,000–$75,000Aramark Sports & Entertainment is looking to hire a new Restaurant Manager for Fenway Park, home of the Boston Red Sox to support our food and beverage operations. The ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business is essential to success in this role. ?
NewTax Manager, Core Tax Services bdo consultingTax Manager, Core Tax ServicesBoston, MA$112,000–$150,000 / yearThe Tax Manager, Core Tax Services is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. Tax Specialization: Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
NewTax Manager, Non Profit bdo consultingTax Manager, Non ProfitBoston, MA$105,000–$130,000 / yearThe Nonprofit Tax Manager is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex non-profit tax issues. In addition, the Nonprofit Tax Manager will be critical member of the regional Nonprofit Tax team and actively participate in the marketing and networking within an area of expertise and specialization while maintaining client relationships and acting as the primary contact for complex questions.
NewTax Senior Manager, Core Tax Services bdo consultingTax Senior Manager, Core Tax ServicesBoston, MA$146,000–$200,000 / yearSignificant knowledge of taxation related to personal income, estate and gift tax and wealth retention strategies, as well as taxation of entities owned by business owners (partnership and corporate taxation), is required. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
Manager, GMP Quality Assurance - Clinical, QA - Remote Agios PharmaceuticalsManager, GMP Quality Assurance - Clinical, QA - RemoteBoston, MARemote$110,029–$165,044 / yearThe current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. The Manager, GMP Quality Assurance, Clinical will be responsible for responsible for supporting and maintaining high quality levels on Agios Drug Substance and Drug Product by Contract Manufacturing Organizations (CMOs).
NewSales Account Manager UlineSales Account ManagerBurlington, MA$85,000–$135,000 / yearUline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to build our growing Boston, Massachusetts market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices.
NewTerritory Sales Manager UlineTerritory Sales ManagerBurlington, MA$85,000–$135,000 / yearUline, a name millions of businesses across North America know and trust, is looking for an experienced Territory Sales Manager to build our growing Boston, Massachusetts market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices.
NewExperienced Manager, Strategic Projects, Accounting Advisory Services bdo consultingExperienced Manager, Strategic Projects, Accounting Advisory ServicesBoston, MA$125,000–$145,000 / yearGathers information necessary from the client to execute on engagements; maintains a running list of information that is needed and follows up to gather information that is missing; organizes this information so it is easily accessible for the team and the client as applicable and creates, develops, and maintains strong business relationships with clients, both internal and external. Begins to understand how projects operate effectively when using a work plan that follows best practices of project management (breaking down projects into phases and tasks, estimating time/budget, setting milestones, managing dependencies, and measuring and reviewing progress).
Product Manager I- # 26-17051 US Tech Solutions, Inc.Product Manager I- # 26-17051North Reading, MAOversee supply chain initiatives for assigned products, working cross-functionally with sourcing, planning, product, and engineering teams to balance commercial and technical trade-offs. Top 3 Skills Strategic Sourcing / Commodity Management Exposure — Experience managing or collaborating on sourcing strategies, supplier negotiations, cost reduction roadmaps, and second-source qualifications across electromechanical commodities.
NewTax Manager, Alternative Investments bdo consultingTax Manager, Alternative InvestmentsBoston, MA$112,000–$150,000 / yearThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. The Tax Manager, Alternative Investments assists in providing tax compliance & consulting services to our Venture Capital, Private Equity, Hedge Fund, and Real Estate clients.
Senior Manager, Clinical Nurse Educator – Sickle Cell Disease - Remote Agios PharmaceuticalsSenior Manager, Clinical Nurse Educator – Sickle Cell Disease - RemoteBoston, MARemote$127,219–$190,828 / yearBuilding on the company’s leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for genetically defined diseases – and make a bigger difference in their lives.
Product Manager, Site Integrations and Payments - Remote PAR TechnologyProduct Manager, Site Integrations and Payments - RemoteBoston, MARemoteYou will work closely with customers, engineering and design teams, and internal stakeholders to define integration requirements, drive roadmap execution, and ensure the platform meets the operational and business needs of our fuel and convenience partners. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
Principal Sourcing Manager Waters CorporationPrincipal Sourcing ManagerMilford, MAWe collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. We are seeking an experienced and highly motivated Principal Indirect Sourcing Manager to join our growing team, reporting to the Director, Indirect Procurement.
NewAssistant General Manager Mecha Noodle BarAssistant General ManagerBoston, MA$90,000–$95,000 / yearPerforming daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly; addressing engineering problems involving the cost, installation, and maintenance of such equipment. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold.
NewManager, SAP FICO - Transfer Pricing KPMGManager, SAP FICO - Transfer PricingBoston, MA$145,350–$253,230 / yearIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. •Deep functional and technical knowledge of SAP intercompany processing (resource-related billing, cross-company sales/purchases), Profit Center Accounting, CO-PA, and multi-currency/multi-valuation configurations.
Manager, ServiceNow - Certified System Administrator (CSA) KPMGManager, ServiceNow - Certified System Administrator (CSA)Boston, MA$134,710–$268,985 / yearCompletion of at least two full implementations of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS - IT Service Management, CIS – Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response. Qualifications: Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM.
General Manager Taco AzulGeneral ManagerBoston, MA$75,000–$100,000 / year40+ hours per week will be scheduled outside the office working on the floor in a hands on, admin free, computerless, shoulder to shoulder role coaching, developing and supporting the team. Keeps leadership promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary.
Account Manager (Client Success) LaterAccount Manager (Client Success)Boston, MARemote$130,000–$180,000 / yearBy combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. This is a revenue-critical role responsible for driving net revenue retention through renewals, upsells, and cross-sell—while ensuring customers consistently realize meaningful value from Later’s products and services.
CONFIDENTIAL Advisory Manager Vaco LLCCONFIDENTIAL Advisory ManagerBoston, MA$145,000–$195,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors, including but not limited to: The individual’s skill sets, experience, and training; Licensure and certifications; Office location and other geographic considerations; Other business and organizational needs.
Personal Lines Account Manager Vaco LLCPersonal Lines Account ManagerNorth Andover, MA$70,000–$85,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewGeneral Manager I AramarkGeneral Manager IBoston, MA$96,000–$110,000In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.