Key job responsibilities Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Performing on-call duties and participating in scheduled maintenance and change management activities Contributing to documentation and process improvement initiatives based on your analysis of operational issues Helping to train and onboard new team members Physical requirements: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Working in cramped and/or elevated locations Bending, lifting, stretching, and reaching Standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Work in a noisy environment Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). A day in the life As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting You will be required to work shift work that will include days/nights/weekends/holidays.