Hematopathologist / Medical Director Staff IconsHematopathologist / Medical DirectorProvidence, RIThis leadership opportunity is ideal for an experienced pathologist with expertise in Hematopathology , Surgical Pathology , and Clinical Laboratory Operations who is looking to play an integral role in delivering high-quality diagnostic services while overseeing laboratory operations. A well-established, multi-specialty pathology practice is seeking a Board-Certified AP/CP Hematopathologist to serve as Medical Director for a two-hospital health system in Providence, Rhode Island .
Director OR Endo and Sterile Processing RIH Rhode Island HospitalDirector OR Endo and Sterile ProcessingRhode IslandThe core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. Lead the integration of the OR and Sterile Processing Services departments under a unified vision that fosters collaboration, open communication, and mutual respect, while promoting innovative care delivery models to streamline operations, enhance efficiency, and ensure seamless departmental workflows.
Family Medicine Residency Program Director Thundermist Health CenterFamily Medicine Residency Program DirectorWoonsocket, RI$240,000–$280,000 / yearFull timeOnce residents matriculate, you will provide education, mentorship, supervision, and guidance for their professional development, directly supervising residents in clinical settings and serving as a role model for community-engaged family medicine practice. This position requires maintaining an active clinical practice at Thundermist's Woonsocket site, with eight hours per week dedicated to direct patient care and an additional eight hours per week to precepting residents in two 4‑hour blocks.
Quality Manager What we do- AspenQuality ManagerEast Providence, Rhode IslandThe ideal candidate must be able to lead through ambiguity, stabilize quality performance during supplier/process changes, support customer escalations, and develop a high-performing Quality Engineering team capable of sustaining IATF 16949 expectations, automotive core tools, product validation, traceability, and continuous improvement. The Quality Manager will ensure that quality processes are not only documented but effectively implemented on the manufacturing floor including control plans, quality gates, incoming inspection, process controls, layered audits, nonconformance management, APQP, PPAP, supplier qualification, and customer-specific requirements.
Global Supply Chain Director Connexion Systems + EngineeringGlobal Supply Chain DirectorCranston, RIThe Director will oversee supply chain operations supporting multiple manufacturing and distribution sites worldwide, ensuring cost efficiency, supply continuity, inventory optimization, and high levels of customer service. The Global Supply Chain Director is responsible for leading and executing end-to-end supply chain strategy across a global manufacturing organization.
Director of Utilities (Closed) City of East ProvidenceDirector of Utilities (Closed)East Providence, RI$125,000–$150,000 / yearEither directly or through staff, the Director of Utilities oversees the assessment and construction of new water mains, services, and other appurtenances; the installation, reading, and billing of all water meters; the administration of cross-connection control and backflow prevention programs; the preventative maintenance program for all division equipment and pumping stations; the management of the Turner Reservoir watershed and maintenance of the Public Fire Protection system. The Director of Utilities interacts with regulatory agencies such as the Rhode Island Department of Health, Rhode Island Water Resources Board, and Rhode Island Department of Environment Management, and coordinates efforts with the operations provider of the Citys Water Pollution Control Plant.
Director OR Endo and Sterile Processing Brown University HealthDirector OR Endo and Sterile ProcessingProvidence, RI$139,068.80–$278,158.40 / yearThe core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. Lead the integration of the OR and Sterile Processing Services departments under a unified vision that fosters collaboration, open communication, and mutual respect, while promoting innovative care delivery models to streamline operations, enhance efficiency, and ensure seamless departmental workflows.
Quality Systems Specialist The Steely GroupQuality Systems SpecialistProvidence, RIReporting to the Sr Director, Quality Systems, the Quality Systems Specialist will support and provide oversight of quality system-related activities for internal and external operations in areas such as Deviation/CAPA, Change Controls, Quality Management Review and Monthly Metrics, Supplier Notification of Changes, Deviation and CAPA. Demonstrated experience work within Change Control, Deviation and their associated CAPAs, Investigations, Supplier Notification of Changes and Supplier Corrective Actions Requests a plus.
Medical Director (43921) Neighborhood Health Plan of Rhode IslandMedical Director (43921)Smithfield, RIRequired: • Active, unrestricted Physician license in the State of Rhode Island; with no restrictions in any state • Board eligible in a primary care or other relevant specialty • Three (3)+ years clinical practice experience • Two (2)+ years of Health Plan experience • Excellent analytical and communication skills. The Medical Director is to provide clinical leadership and consultation to the Plan's various departments with the goal of promoting clinical excellence, quality care in our provider network, as well as maximizing member access to care and satisfaction in health care services.
Medical Director - Radiation Oncology - MD or DO CVS Health CorpMedical Director - Radiation Oncology - MD or DORI$174,070–$374,920 / yearThe Radiation Oncology Medical Director supports the CVS Health Specialty oncology business in managing oncology specific utilization of providers, clinical reviews of oncology specific data, and assist with growing our oncology footprint. In the Medical Director role, you will provide oversight for medical policy implementation; you will support the ensuring timely and consistent responses to members and providers; you will focus on prior authorization cases and consultation cases.
Director of Patient Experience Brown University HealthDirector of Patient ExperienceProvidence, RI$140,774.40–$232,273.60 / yearThe Director collaborates with executive leaders, frontline staff, and caregivers-within established Brown University Health policies-to develop, direct, coordinate, and evaluate comprehensive quality improvement initiatives leading to improved patient experience outcomes in all settings. The Director is responsible for the coordination, collection, analysis, and improvement of patient experience data; collaboration with Patient and Guest Services on complaint/grievance management; and oversight of service recovery programs.
Quality Manager Aspen Aerogels IncQuality ManagerEast Providence, RI$130,000–$150,000 / yearThe ideal candidate must be able to lead through ambiguity, stabilize quality performance during supplier/process changes, support customer escalations, and develop a high-performing Quality Engineering team capable of sustaining IATF 16949 expectations, automotive core tools, product validation, traceability, and continuous improvement. The Quality Manager will ensure that quality processes are not only documented but effectively implemented on the manufacturing floor including control plans, quality gates, incoming inspection, process controls, layered audits, nonconformance management, APQP, PPAP, supplier qualification, and customer-specific requirements.
Quality Manager Connexion Systems + EngineeringQuality ManagerCranston, RI$95,000–$120,000 / yearThe position supervises a QA staff and ensures that documentation and design controls are appropriate for regulatory agencies and customer requirements. Ensure that all products and related documents are properly handled within applicable QA, Engineering and other databases.
NewVeterinary Medical Director Global Talent PartnersVeterinary Medical DirectorNarragansett, RI$160,000–$190,000 / yearThe hospital handles a busy but well-paced caseload spanning wellness and preventive care, soft tissue surgery, dentistry, urgent care, and internal medicine. The town is known for its swimmer-friendly beaches, working waterfront, and vibrant seafood scene, while remaining a straightforward drive to Providence and T.F.
Executive Director of Facilities and Capital Planning Providence Public SchoolsExecutive Director of Facilities and Capital PlanningProvidence, Rhode Island$134,787–$151,290JOB SUMMARY: The Executive Director of Facilities and Capital Planning (hereinafter Director) will report to the Chief of Operations and will interact at a significant level with a wide range of staff across PPSD, the City of Providence Department of Public Property, the Rhode Island Department of Education, the Rhode Island Governor’s Office, as well as with other public agencies. The Director will be responsible for supporting the advancement of district capital planning, new school construction, and major school renovation projects, ensuring capital budgeting through final project execution are completed efficiently and with the interests of Providence’s students foremost in mind.
Director of Student Health Services Brown UniversityDirector of Student Health ServicesRIAs the key leader of Student Health Services, the Director collaborates with partners in the Division of Campus Life in support of student health, wellbeing, and academic success, participates in institutional committees, and actively contributes to the broader educational mission of the University. Reporting to the Associate Vice President and Executive Director of Student Health and Wellness, the Director is a key member of the Student Health and Wellness leadership team, championing the integration of clinical medical services with mental health and health promotion/wellness services to nurture holistic, "whole student" care.
Director of Sales Growth & Strategic Referrals Assured Quality HomecareDirector of Sales Growth & Strategic ReferralsWarwick, RIAssured Quality Homecare (ASQ) isn’t just providing care; we are building the dominant aging-in-place platform across Connecticut and Rhode Island. Ahigh-stakes, field-driven revenue leadership role for a battle-tested healthcare sales professional who eats quotas for breakfast.
Lead Director of Retail Pharmacy FP&A CVS Health CorpLead Director of Retail Pharmacy FP&ACumberland, RI$100,000–$231,540 / yearImpacts and Influences others actively develops open and trusted relationships with others whose input and partnership are critical to achieving targeted outcomes; able to understand the stated / unstated concerns of key stakeholders and respond in kind; able to bring leadershipteams to common understanding and highlight key decision points. Makes Sound Business Decisions: Collaborates with others (other finance teams, 3rd party payor relations, trade, government relations and legal) to make timely, well-informed decisions; asks the right questions to get to root cause and drive toward impactful solutions.
District Program Director - RN - Full Time RestorixHealthDistrict Program Director - RN - Full TimeRIThe DPD is responsible for ensuring the delivery of consistent, high quality medical care as well as managing center operations including daily administration of the center, fiscal management, marketing, and community referral development, staffing and staff management, team building, budgeting, revenue cycle management, host-hospital interaction management and physician management in conjunction with the Regional/Program Director. PROGRAM OPERATIONS: Participate in continuing education meetings, committees or workgroups and identify needs, both managerially and clinically, and support resources as needed.
NewExecutive Director of Goldman Sachs 10,000 Small Businesses Community College of Rhode IslandExecutive Director of Goldman Sachs 10,000 Small BusinessesWarwick, RIThe Executive Director is responsible for overseeing all components of this program at CCRI, including scholar recruitment, local partnerships, the refinement and delivery of curriculum and business services, the measurement and evaluation system, and the management of the day-to-day program. Lead the continuous development and improvement of innovative and practical solutions to address the needs of small businesses in the realm of curriculum, services, technical assistance and networking.
Medical Director Upward HealthMedical DirectorRhode IslandThe Medical Director will partner with cross-functional teams and senior leaders to deliver innovative and high-quality care in the home and community for high-need, high-risk, high-utilizing patients. Proactive Leadership: Takes initiative in shaping clinical direction and driving the delivery of high-quality care, while motivating and leading interdisciplinary teams.
Senior Director, Ambulatory Operations Surgery Brown University HealthSenior Director, Ambulatory Operations SurgeryProvidence, RI$140,774.40–$232,273.60 / yearPOSITION SUMMARY: The Senior Director, Ambulatory Operations Surgery is a senior operational leader responsible for the day-to-day and strategic execution of clinical, operational, financial, and administrative functions across a multi-site, multi-specialty ambulatory platform within Brown University Health. Accountable for site-based leadership teams, the Senior Director is accountable for system-wide ambulatory performance within the department and service line, including patient access, wait times, throughput, patient experience, and financial outcomes.
New988 Director (Full Time) Community Care Alliance988 Director (Full Time)Woonsocket, RIDemonstrated capacity to lead complex systems -- i.e., proven ability to manage large and diverse teams; to execute multiple high-visibility, high-stakes projects simultaneously; and to build relationships with multiple internal and external stakeholders. Provides direct supervision and support to the 988 clinical and compliance managers, and is ultimately responsible for ensuring these supervisees are meeting benchmarks in training; staff recruitment, retention, and resiliency; and regulatory adherence.
NewASSISTANT YOUTH & TEEN CENTER DIRECTOR, NF-04/RFT, CAMP FOSTER Marine Corps Community ServicesASSISTANT YOUTH & TEEN CENTER DIRECTOR, NF-04/RFT, CAMP FOSTERRIPosition/GradeASSISTANT YOUTH & TEEN CENTER DIRECTOR, NF-04 LocationYOUTH CENTER, CAMP FOSTERType of AppointmentREGULAR FULL-TIMEOpen Date07/17/2026Close Date07/31/2026Who May ApplyOKINAWA-WIDE ANNOUNCEMENTSalary$30.56 - $31.00Contact Informationjobs@okinawa.usmc-mccs.org or DSN 645-3052, Intl 011-81-970-3052[X] Health Card Required[X] Background Check Required[ ] Gun Control[ X] Drug Testing Position (DTP)[ ] Valid Drivers License Required. The incumbent is subject to random drug testing because duties must be performed with a high level of productivity, reliability and judgment to prevent adversely affecting personnel safety, and causing risk/damage to government property, and/or significant adverse impact to day-to-day operations.
Medical Director Primary Care Physician needed in Providence, RI HealthPlus StaffingMedical Director Primary Care Physician needed in Providence, RIProvidence, Rhode IslandThis is a pivotal leadership opportunity to help shape the future of accessible healthcare in one of New England’s most dedicated and impactful healthcare systems. As the Medical Director of Primary Care Services, you will work closely with the Chief Medical Officer to lead clinical strategy, quality improvement initiatives, and clinician engagement.
Medical Director of Convenient Care Thundermist Health CenterMedical Director of Convenient CareRIYoull partner with executive leaders, nursing, operations, patient access, and provider teams to improve access to care, optimize workflows, support provider performance, and advance innovative care delivery models that meet community needs. As the Medical Director of Convenient Care Practices, youll provide clinical, operational, and strategic leadership for Convenient Care services across Thundermist Health Center while continuing to deliver direct patient care.
Director of Assessment & Accreditation Rhode Island CollegeDirector of Assessment & AccreditationProvidence, RI$85,000–$98,000 / yearThe Director of Assessment & Accreditation role provides an exciting opportunity to lead and support assessment and continuous improvement in a collaborative and engaged culture of undergraduate and graduate programs at the Feinstein School of Education and Human Development (FSEHD). The Director of Assessment and Accreditation utilizeslarge data sets to drive program improvement and supports FSEHD faculty and professional staff with assessment processes and documentation required for state and national accreditation.
NewDirector, Front Store Pricing CVS Health CorpDirector, Front Store PricingWoonsocket, RI$100,000–$231,540 / yearThe role also plays a central part in the ongoing transformation of the pricing function - bringing the merchant perspective into platform and process design, championing new tools and methodologies inside their BU, and helping shift the function from operational service provider to strategic commercial partner. Co-create category pricing strategy with DMMs/VPMMs: Reg/Net positioning, KVIs, water levels, GBB tiering, brand-tier laddering, zone intent.
NewLead Director, Provider Performance Mgt CVS Health CorpLead Director, Provider Performance MgtRI$100,000–$231,540 / yearThe role is a key enabler of the Med Affairs network team, working with partner analytics functions to measure and improve performance of the team and its network provider partners on outcomes that matter, including med cost, quality, and experience across all lines of business and regions. Key partners will be the medical economics unit, network performance team, value-based contracting team, and analytics and behavior change team as the team seeks to drive best in class data analysis and develop tools to assist with progress and performance management for the area.
Associate Director, Advancement Content & Project Management Trustees of Bryant UniversityAssociate Director, Advancement Content & Project ManagementSmithfield, RIReporting to the Senior Director of Advancement Communications and Stewardship, this position partners closely with frontline fundraisers, University Advancement leadership, and campus stakeholders to produce compelling proposals, cases for support, fundraising presentations, and multi-channel communications that advance annual giving and capital campaign goals. The Associate Director, Advancement Content & Project Management plays a critical role in advancing the fundraising, engagement, and stewardship priorities of Bryant University by developing high-impact, donor-centered content and managing complex advancement projects from concept through delivery.
Medical Director - ENT CVS Health CorpMedical Director - ENTRI$174,070–$374,920 / yearLeads all aspects of utilization review/quality assurance, directing case management Provides clinical expertise and business direction in support of medical management programs through participation in clinical team activities Acts as lead business and clinical liaison to network providers and facilities to support the effective execution of medical services programs by the clinical teams Responsible for predetermination reviews ad reviews of claim determinations, providing clinical, coding, and reimbursement expertise. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Lead Director, Asset Protection Analytics & Insights CVS Health CorpLead Director, Asset Protection Analytics & InsightsRI$100,000–$231,540 / yearLeads a team that utilizes multiple tactics including data link analysis, surveillance activity, controlled deliveries and exception based reporting to identify and resolve internal and external risk factors affecting shrink, operational integrity, and policy compliance. In addition, this position will hold accountability for managing investigative competencies of Field Asset Protection as it relates to systems-driven case identification, exception-based reporting and data driven investigative strategies.
OB Hospitalist - Director Opportunity - Newport Optigy GroupOB Hospitalist - Director Opportunity - NewportNewport, OKLAHOMAHighly relational, able to build strong rapport and positive working relationships with all stakeholders (Hospital leadership, hospitalist teams, nurses, staff physicians, and OBHG corporate staff). Will collaborate with the MMD, MDO or VPCO to ensure the clinical team is delivering a quality program that achieves both OBHG's and the hospital's clinical and operational objectives.
NewSenior Director of Partnerships & Advocacy Education Reform Now AdvocacySenior Director of Partnerships & AdvocacyProvidence, RI$160,000–$180,000 / yearSenior Director of Partnerships & AdvocacyNational Programs TeamLocation: Remote, or Hybrid if within 30 miles of Providence, RIPosition Type: Exempt, Full-timeTravel Requirements: 20% TravelStart Date: ASAPReports to: Vice President, National Programs and External AffairsROLE OVERVIEWDemocrats for Education Reform (DFER) and its partner organizations, Education Reform Now (ERN) and Education Reform Now Advocacy (ERNA), are seeking an experienced and strategic Senior Director of Partnerships and Advocacy to lead high-impact national and state-level initiatives that advance educational opportunity for families across the country—especially low-income families and families of color. The Senior Director of Partnerships and Advocacy will be expected to move quickly and execute with precision on the following:Design and lead a comprehensive national and state strategy to build stakeholder support for FSTC opt-in across priority states, with an eye toward the 2026 gubernatorial election cycle.
Director Inpatient Medical Surgical Services RIH Rhode Island HospitalDirector Inpatient Medical Surgical ServicesRhode IslandServes as a role model to staff by continuously demonstrating Brown University Health 's values and principles, creating and maintaining effective, positive customer services relationships by identifying customers and their needs, ensuring the needs are met or exceeded, and responding appropriately to difficult interactions, and educating staff on the importance of quality customer service. Collaborates with surgical physician leaders, the Vice-President Patient Services/ Associate CNO, unit leadership, information services staff and colleagues to plan, design, and implement customer-focused, coordinated delivery of inpatient surgical services, clinical programs and information systems.
Director of Engineering, Energy Storage SOLV Energy LLCDirector of Engineering, Energy StorageRIRemote$170,074–$226,199 / yearFoster effective communication and collaboration between the Energy Storage Engineering group and cross-functional teams, including internal and external engineers, business development managers, project managers, pre-construction managers, procurement specialists, schedulers, estimators, and construction teams. In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting.
Lead Director, Healthcare Medicaid Risk Adjustment Analytics CVS Health CorpLead Director, Healthcare Medicaid Risk Adjustment AnalyticsRI$100,000–$231,540 / yearThe Lead Director should also demonstrate leadership in innovation and adoption of modern technologies, data platforms, machine learning, process automation, AI, and data science for optimized insights, workflows, reporting, and process controls. This senior-level role will provide strategic and operational leadership for all Medicaid risk adjustment analytics, reporting, and informatics functions to ensure complete, accurate, and compliant revenue capture.
Resident Care Director (RN) - Assisted Living Saint Elizabeth CommunityResident Care Director (RN) - Assisted LivingProvidence, RIHigh quality and low-cost Health, Dental and Vision coverage: Blue Cross Blue Shield Health Insurance & Delta Dental Insurance offered for employees working 20+ hours/week. With 7 locations across Rhode Island, we offer a full continuum of services including Independent Living, Assisted Living, Skilled Nursing, Home Care, and Rehabilitation.
CFO Advisory, Accounting Advisory Director Cherry Bekaert LLPCFO Advisory, Accounting Advisory DirectorWest Warwick, RI$179,500–$280,500 / yearIn addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate's work experience, education, knowledge, skills, and geographic location.
Director of Reimbursement Brown University HealthDirector of ReimbursementProvidence, RI$140,774.40–$232,273.60 / yearThe core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. EXPERIENCE: Minimum of 5 years experience as a Manager or Director with experience in Month End Close, AR Valuation, Bad Debt, Settlement Roll-Forward, Medicare Cost Report Preparation, DSH, Medical Education, Appeals and Government relations.
Sr. Director| U.S. (Remote)* The Circana GroupSr. Director| U.S. (Remote)*Woonsocket, RIRemote$219,357–$221,000 / yearRequired skills: Must have previous CPG experience with: Expertise with syndicated data (POS, retail data, customer & panel data) and extracting demonstrated meaningful insights; Exceptional communication and relationship-building skills from associate to executive leaders, with a client-first mindset; Proven ability to work in a fast-paced, client-facing environment and manage multiple marketing and retail analytics projects priorities effectively; Experience in leading teams to deliver against clients analytic insights needs and provide team development opportunities. Technical environment: syndicated data (POS, retail data, customer and panel data); salesforce and similar CRM tools; industry-wide terms and core industry analytic data approaches/reports; dashboards and data visualization tools.
NewExecutive Director Prospect House Assisted Living and Memory CareExecutive DirectorProvidence, RIThree – five years' experience in operations management with demonstrated success in meeting financial goals specific to retirement living, assisted living, long term care or related fields such as hospitality. Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company.
NewExecutive Director NSSC LLCExecutive DirectorProvidence, RIDevelop and implement successful strategies regarding labor, occupancy, mix, expenses, and quality of services, and review and redirect activity, if necessary. • Three - five years' experience in operations management with demonstrated success in meeting financial goals specific to retirement living, assisted living, long term care.
Right of Way Director Bowman Consulting Group LtdRight of Way DirectorRI$130,000–$165,000 / yearKnowledge in all aspects of Right of Way, including project management, acquisition, title, permitting, budgeting, cost forecasting, operation, due diligence, public relations, community outreach and solid understanding of general regulatory, eminent domain, and legal issues. Bowman has an opportunity for a Right of Way Director to join our team in the Northeast U.S. We are open to candidates who reside anywhere in the Northeast U.S. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals.
Area Director Panera BreadArea DirectorLincoln, RI$95,000–$110,000The Area Director is responsible for leading and supporting the operational, financial, and people performance of multiple Panera Bread bakery-cafés within a designated geographic area. Manages the succession process by identifying high performers, delegating projects and development opportunities, and providing visibility to senior leaders.
Director of Facilities Young Mens Christian Association Of Pawtucket Rhode IslandDirector of FacilitiesRIWhile performing the duties of this job, the employee is often required to: climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for an extended period of time, climb ladders, walk, shovel snow, plow snow, lift and/or move up to 50 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity. QUALIFICATIONS: Bachelor's degree with at least 3 year experience in facility management or a related field or equivalent or high school diploma or equivalent with at least 10 year experience in facility management or a related field.
Director Inpatient Surgical Services Brown University HealthDirector Inpatient Surgical ServicesProvidence, RI$139,068.80–$278,158.40 / yearServes as a role model to staff by continuously demonstrating Brown University Health 's values and principles, creating and maintaining effective, positive customer services relationships by identifying customers and their needs, ensuring the needs are met or exceeded, and responding appropriately to difficult interactions, and educating staff on the importance of quality customer service. Collaborates with surgical physician leaders, the Vice-President Patient Services/ Associate CNO, unit leadership, information services staff and colleagues to plan, design, and implement customer-focused, coordinated delivery of inpatient surgical services, clinical programs and information systems.