This includes auditing paper and electronic enrollment applications, disenrollments, plan changes, cancellations, premium billing, late enrollment penalties (LEP), MSP/OHI validation, authorized representative records, Medicare Prescription Payment Plan (M3P/MPPP) case handling, MARx batch file submissions, and Daily Transaction Reply Report (DTRR) reconciliation, as well as call quality audits of the Enrollment Help Desk against CMS regulations, state requirements, and internal policies. Audit paper and electronic enrollment applications for completeness and accuracy, including, but not limited to, member and sales agent signature dates, election period attestations and appropriateness (IEP, ICEP, SEP, OEP, AEP, 5-star, gain/loss SEP), plan selection, and beneficiary information.