NewQuality Assurance Engineer PlanIT GroupQuality Assurance EngineerReston, VAA minimum of eight (8) years experience in software development, software quality assurance/control, and/or related field; • A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred; • Able to perform all functional duties independently on high-visibility programs, or mission critical aspects of a given program; • Able to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job; • Experience training/mentoring less experienced personnel; • Extensive knowledge of and experience with formal software testing for complex software applications; • Extensive experience testing software applications, identifying/documenting defects, and working with developers and end users to resolve defects; • Extensive experience with multiple defect tracking tools (e.g. Rational, Mercury); • Extensive experience authoring software-quality-related documentation such as requirements specifications, test plans, test cases, test scripts and test reports; • Able to obtain Postal clearance; • Excellent communication skills.
Director of Quality Assurance/Risk Management Arc of Greater Prince WilliamDirector of Quality Assurance/Risk ManagementWoodbridge, VA$85,000–$95,000 / yearMake a Difference Every Day The Arc of Greater Prince William / INSIGHT, Inc. is seeking an experienced, mission-driven Director of Quality Assurance & Risk Management to lead our agency-wide quality improvement and risk management initiatives supporting individuals with intellectual and developmental disabilities (IDD). Reporting directly to the Chief Operations Officer (COO), the Director serves as a strategic leader responsible for fostering a culture of continuous quality improvement, regulatory excellence, and person-centered supports throughout the organization.
Power BI/ Qlik Developer Big Impact Tech (BIT)Power BI/ Qlik DeveloperWashington, DCFull timeThe ideal candidate will possess strong expertise in Power BI and/or Qlik Sense, data modeling, SQL development, and data integration to support data-driven decision-making. We are seeking an experienced Power BI / Qlik Developer to support Coast Guard reporting, analytics, and data visualization initiatives.
NewMedical Laboratory Scientist Blood Bank / Blood Bank Technologist/ Immunohematology -1 22nd Century Technologies, Inc. (TSCTI)Medical Laboratory Scientist Blood Bank / Blood Bank Technologist/ Immunohematology -1Bethesda, MD$70,000–$140,000 / yearFull timeAssists with performing basic laboratory experiments and procedures: Performs laboratory testing (pre-analytical, analytical and post-analytical phases) using automated and manual methods in accordance with regulatory and accrediting agency requirements: ABORh, direct antiglobulin testing, antibody screening and identification, RBC phenotyping, elutions, crossmatches, iso hemagglutinin titers. Provides technical experience needed to assist in studying the basic principles of plant and animal life: Provide technical information and support to internal and external customers; respond to questions regarding analyte stability, reference material, and statistical information; serve as resource for problem resolution, meeting client/customer needs.
Budget Systems & Automation Analyst Kaiva CorpBudget Systems & Automation AnalystNorth Bethesda, MDFull timeBy combining budget execution expertise with advanced technical capabilities, the incumbent enhances operational efficiency, reduces manual workload, strengthens data integrity, and improves reporting accuracy across the Office of Budget. The incumbent supports budget execution operations by developing automated solutions, enhancing financial systems workflows, maintaining reporting tools, and administering collaboration platforms.
NewClinical Quality Improvement Specialist- Fairfax, VA Vitas HealthcareClinical Quality Improvement Specialist- Fairfax, VAFairfax, VAPerforms quality monitoring activities (tracking, trending, and analysis) including, but not limited to: Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures. Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.
Mail Services Manager Jamison Professional ServicesMail Services ManagerGaithersburg, MD$35–$40 / hourFull timeDESCRIPTION OF SERVICES: The On-Site Manager shall provide full-time on-site management of all mail processing and delivery operations supporting the customer and Division of Mail Management Services (DMMS). The On-Site Manager serves as the Contractor's primary point of contact with the Government Contracting Officer's Representative (COR) and is responsible for overall contract performance, staffing, quality assurance, and operational continuity.
Lead Data Scientist Calibre SystemsLead Data ScientistAlexandria, VACALIBRE Systems inc, an employee-owned mission focused solutions and digital transformation company, is looking to hire a Lead Data Scientist to provide senior-level technical and management leadership in support of a federal civilian government agency. · Interface with senior government leaders, contracting representatives, program managers, technical teams, and other stakeholders to communicate progress, resolve issues, negotiate priorities, and support informed decision-making.
Software Test Lead NuAxis InnovationsSoftware Test LeadWashington DC, DCThis role develops and executes test strategies, manages testing activities, and collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Developers, UX/UI Designers, and stakeholders to deliver secure, reliable, accessible, and high-performing applications. The Software Test Lead is responsible for leading the Quality Assurance (QA) and testing efforts for enterprise web applications, ensuring software quality through comprehensive manual and automated testing.
MRI Technologist - $10,000 Sign-on Bonus MedStar HealthMRI Technologist - $10,000 Sign-on BonusFairfax, VA$35.68–$64.71Participates in departmental and organizational performance improvement initiatives and efforts to enhance workflows, patient experience, quality, and safety, improving both patient care and operational efficiency. Certificate in Radiologic Technology or MRI from a program accredited by an agency recognized by the U.S. Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA) required.
NewMRI Technologist II MedStar HealthMRI Technologist IIAlexandria, VA$35.68–$64.71Participates in departmental and organizational performance improvement initiatives and efforts to enhance workflows, patient experience, quality, and safety, improving both patient care and operational efficiency. Certificate in Radiologic Technology or MRI from a program accredited by an agency recognized by the U.S. Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA) required.
Sr Interventional Radiology Technologist MedStar HealthSr Interventional Radiology TechnologistSilver Spring, MD$42.82–$78.27Certificate (before Jan.1 2015) in Radiologic Technology from a program accredited by an agency recognized by the US Department of Education (USDE) Council for Higher Education Accreditation (CHEA) or Medical Education and Training Campus (METC). Functions as senior resource/team leader, coordinates ongoing workflow and activities of staff level radiologic technologists, nurses, and ancillary support personnel.
Radiology Technologist - $10,000 Sign on Bonus MedStar HealthRadiology Technologist - $10,000 Sign on BonusAnnandale, VAAs a Radiological Technologist, you will operate conventional, fluoroscopic, and portable radiology equipment to obtain routine radiographs of designated body areas according to physician specification and radiographic protocols. Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses".
NewClinical Dietitian I MedStar HealthClinical Dietitian IWashington, DC$61,838–$111,259Experience Less than 1 year of previous experience providing nutrition therapy in a clinical setting preferably in acute care (as obtained in dietetics internship) required. Attends meetings/conferences utilizes library resources reviews professional journals etc. in order to maintain current knowledge of advancements and changes.
NewManufacturing Engineer II (VA) GCR Professional ServicesManufacturing Engineer II (VA)Chantilly, VirginiaContractorYou will collaborate with cross-functional teams, including design engineers, production personnel, and quality assurance, to optimize manufacturing operations and drive continuous improvement initiatives. As a Manufacturing Engineer , your primary responsibility will be to develop and improve manufacturing processes and systems to ensure the efficient and cost-effective production of defense and aerospace products.
NewTier 1 Help Desk Lead NuAxis InnovationsTier 1 Help Desk LeadWashington DC, DCThe successful candidate will focus on workforce management, employee development, quality assurance, first-call resolution, and operational efficiency while serving as the primary escalation point for Tier 1 support issues. Review escalated incidents to ensure Tier 1 troubleshooting procedures and scripts were properly followed before transfer to Tier 2. Coordinate response during service disruptions and major incidents affecting end users.
NewBusiness Analyst IconmaBusiness AnalystReston, VA$43.48–$48.48 / hourMaintain clear and concise documentation of business processes, workflows, and system interactions using Agile-friendly formats (e.g., user story maps, process flows). Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area’s user and/or technical (functional/non-functional) requirements.
NewHVAC and Plumbing Quality Control Engineer (Engineer II) Fairfax County GovernmentHVAC and Plumbing Quality Control Engineer (Engineer II)Fairfax, VAPREFERRED QUALIFICATIONS: Current and valid Master HVAC License At least 7 years’ of experience as the lead and accountable person for the maintenance, repair, and operation of complex commercial HVAC equipment in high-rise, mid-rise, and low-rise buildings with a portfolio of over 3 million square feet to include two years of supervisory experience. Experience as the primary and lead HVAC technical expert and quality control inspector responsible for the day-to-day oversight, troubleshooting, and management for the operation, repair and replacement of complex HVAC systems AND components for a large portfolio (over 5 million square feet of occupiable space) of varied commercial building types and uses.
NewClinical Dietitian (Part-Time) Riderwood Village by Erickson Senior LivingClinical Dietitian (Part-Time)Silver Spring, MD$34–$38 / hourSee Erickson Senior Living Privacy Policy at https://www.ericksonseniorliving.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us.
Lead Specialist, Federal ServiceNow Architect KPMGLead Specialist, Federal ServiceNow ArchitectWashington, DCIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
NewRadiation Therapist (Photon) Johns Hopkins MedicineRadiation Therapist (Photon)Chillum, MD$46.48–$76.64 / hourOur team of radiation oncologist, dosimetrists, physicists, therapists, and nurses are all specially trained to treat specific cancers and we work side-by-side with other Johns Hopkins experts, including surgical oncology, medical oncology, pathology, and interventional radiology to create individualized treatment plans for each patient, using targeted technologies including Proton Therapy and procedures such as Brachytherapy. With high-end technology and a commitment to solid, evidence-based practice, our researchers continue to pioneer new findings in molecular radiation sciences, findings that lead to new treatments, higher levels of safety, and ever increasing hope for patients and their families.
NewRadiation Therapist (Proton) Johns Hopkins MedicineRadiation Therapist (Proton)Washington, DC$53.55–$88.32 / hourOur team of radiation oncologists, dosimetrists, physicists, therapists, and nurses are all specially trained to treat specific cancers and we work side-by-side with other Johns Hopkins experts, including surgical oncology, medical oncology, pathology, and interventional radiology to create individualized treatment plans for each patient, using targeted technologies including Proton Therapy and procedures such as Brachytherapy. With high-end technology and a commitment to solid, evidence-based practice, our researchers continue to pioneer new findings in molecular radiation sciences, findings that lead to new treatments, higher levels of safety, and ever-increasing hope for patients and their families.
NewPatient Care Coordinator RN, Part Time, Virginia Hospital Center Kaiser PermanentePatient Care Coordinator RN, Part Time, Virginia Hospital CenterArlington, VA$48.39The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission.
NewPatient Care Coordinator RN, Virginia Hospital Center Kaiser PermanentePatient Care Coordinator RN, Virginia Hospital CenterArlington, VA$48.39The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission.
NewClinical Nurse Medstar 1G 36/hr D/N - Relocation Offered! MedStar HealthClinical Nurse Medstar 1G 36/hr D/N - Relocation Offered!Washington, DC$41.38–$94.97CLINICAL: Identifies current and potential complex problems of a specific patient population critically analyzes trends and changes in patient status and plans appropriate interventions directly or indirectly through other nurses. CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required.
NewPatient Care Coordinator RN, Short Hours, Washington Hospital Center Kaiser PermanentePatient Care Coordinator RN, Short Hours, Washington Hospital CenterWashington, DC$48.39The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission.
Production Supervisor (Manufacturing Operations Coordinator) GCR Professional ServicesProduction Supervisor (Manufacturing Operations Coordinator)Chantilly, VirginiaContractorYou will work directly with the Factory Operations Team in the execution of production tasks in accordance with defined production schedules and in accordance with documented policies, procedures, and the organization’s ISO9001/AS9100 registered Quality Management System. - Monitoring Key Performance Indicators (KPI's) and metrics and working Factory Operations stakeholders to develop and implement "Return to Green" plans as needed.
Clinical Dietitian (Part-Time) Erickson Senior LivingClinical Dietitian (Part-Time)Silver Spring, MD$34–$38 / hourRiderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care.
Digital Conversion Support Sparks GroupDigital Conversion SupportWashington, DC$25–$28 / hourKey Responsibilities: In this role, you will focus on execution, testing, and operational support to keep our launch stable and successful: Conversion Execution: Support day-to-day operational tasks and conversion activities to ensure a smooth transition to the new platform. Validate Member Journeys: Step into our members' shoes to test and validate key processes (e.g., logging in, accessing accounts, running transactions) both before and after we go live.
NewBusiness Systems Analyst - Level III PlanIT GroupBusiness Systems Analyst - Level IIIReston, VAFamiliarity with Agile/Scrum processes and management tools (preferably VersionOne) and IT Service Management Systems (preferably ServiceNow). •Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies.
Network Infrastructure Engineer I, Amazon Dedicated Cloud (NIDD) Amazon Data Services, Inc.Network Infrastructure Engineer I, Amazon Dedicated Cloud (NIDD)Culpeper, VAA day in the life of a Network Design Engineer on our team includes attending meetings, creating and executing change management activities in the data centre, deploying hardware, connecting cabling, troubleshooting links, updating tickets, working with peers from all across AWS to innovate and develop, and finding new ways to do it all better for our customers. In addition to providing top-tier management and support of Amazon’s vast network infrastructure, Network Infrastructure Engineers are expected to build or enhance tools, develop best practices, refine operational procedures and think proactively.
NewVirtual Construction - Reality Capture Senior Associate HITT ContractingVirtual Construction - Reality Capture Senior AssociateFalls Church, VA$82,000–$117,000 / yearThis position will utilize terrestrial laser scanning, mobile mapping systems, and photogrammetry to generate high-fidelity digital representations of construction environments, providing critical data assets for design verification, progress tracking, and coordination workflows. Working closely with field teams, Virtual Construction specialists, and Project Managers, you will help transform existing site conditions into actionable digital models that drive accuracy, safety, and efficiency throughout the construction lifecycle.
Front-End Developer NuAxis InnovationsFront-End DeveloperWashington DC, DCThis role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, UX/UI Designers, Solution Architects, Back-End Developers, and QA Engineers to deliver secure, scalable, and intuitive user interfaces that meet business, technical, and accessibility requirements. · Participate in Agile development activities including backlog refinement, sprint planning, code reviews, sprint demonstrations, and continuous integration.
NewSenior Specialist, Full Stack Software Engineer L3Harris TechnologiesSenior Specialist, Full Stack Software EngineerWashington D.C., DC$111,500–$207,500 / yearWorking at Trenchant means working alongside the best security researchers and product engineers from across the security research and intelligence communities. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
NewDiesel Mechanic Maintenance Trainer TransdevDiesel Mechanic Maintenance TrainerFairfax, VA$80,000–$100,000 / yearPerforms physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of passengers and materials. Partner with Maintenance Manager and leadership team to address training needs based on key performance indicators such as road calls, repeat repairs, and preventive maintenance compliance.
NewVirtual Construction - Reality Capture Technician Associate HITT ContractingVirtual Construction - Reality Capture Technician AssociateFalls Church, VA$72,000–$92,000 / yearThis role will support senior specialists in capturing and processing site data using laser scanning, mobile mapping, and photogrammetry to create digital assets for design verification and progress tracking. Under guidance, this role will process raw data into point clouds and meshes, contributing to deliverables used by VDC teams and project stakeholders.
UI/UX & Customer Experience (CX) Expert NuAxis InnovationsUI/UX & Customer Experience (CX) ExpertWashington DC, DCThe UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field.
Senior Full Stack Developer NuAxis InnovationsSenior Full Stack DeveloperWashington DC, DCThis role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, UX/UI Designers, QA Engineers, and DevSecOps teams to deliver end-to-end solutions across the full software development lifecycle. The Senior Full Stack Developer is responsible for designing, developing, integrating, and supporting secure, scalable, and high-performing enterprise web applications using modern cloud-native technologies.
NewPatient Care Coordinator RN, On Call, Children's Hospital Kaiser PermanentePatient Care Coordinator RN, On Call, Children's HospitalWashington, DC$58.06The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission.
Plumbing Engineer - Mid-Level Whitman, Requardt & Associates, LLPPlumbing Engineer - Mid-LevelFairfax, VA$140,000–$215,000 / yearFull timeDesign and Layout: Develop plumbing system designs including domestic water, sanitary, storm drainage, and specialty systems (medical gas, compressed air, etc.). The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.
Quantum Engineer SME DCS CorporationQuantum Engineer SMESpringfield, VAPerform trade studies and conduct analyses to evaluate proposed quantum machine learning approaches, review technical reports, assess product-quality impacts, and characterize performance using quantum simulation or related technologies to support verification and quality assurance. The DCS Air and Space Technology Sector are seeking a qualified candidate to apply subject matter expertise in the areas of quantum engineering, analysis, and system design of complex programming projects supporting National Agencies.
Web & Mobile Content Developer System OneWeb & Mobile Content DeveloperMerrifield, VAIn this six-month contractor role, you will support search engine optimization initiatives by monitoring and resolving technical content issues, including identifying and addressing 404 errors, implementing redirects, auditing and enhancing internal linking opportunities, and helping modernize legacy content through the adoption of newer web components and features. The ideal candidate has a strong attention to detail, an understanding of SEO best practices, experience working within content management systems, and the ability to collaborate with content creators and digital teams to ensure a high-quality, user-friendly web experience.
NewLending Systems Software Tester System OneLending Systems Software TesterMerrifield, VAWe are currently seeking a Software Test Analyst/QA Analyst with 2–5 years of professional, hands-on QA/testing experience, in banking or financial services, with demonstrated experience in functional and regression testing, test case creation, defect management, requirements analysis, test data preparation, and tools such as JIRA, HP ALM, and UFT. The candidate will be responsible for creating and executing test cases, preparing test data, analyzing defects, documenting test results, validating system changes, and working with developers, analysts, and business stakeholders to resolve issues.
NewStatistician III NORC at the University of ChicagoStatistician IIIWashington, D.C.$130,000–$140,000 / yearExperience in at least one of the following areas: demonstrated leadership in data visualization design, including expertise with tools such as R, Tableau, and Power BI for static and interactive visualizations; experience with data disclosure limitation and data privacy methods, including risk assessment and mitigation for public data releases; sampling, weighting, and variance estimation; and developing analytical pipelines and data workflows to support statistical analysis, data visualization, and AI/ML applications. The department provides expertise and leads NORC strategy on the use of a broad range of methods and techniques, including statistical modeling, machine learning methods, data linkage, statistical matching, statistical disclosure limitation, small area estimation, Bayesian analysis, assessing data quality, data visualization for analyzing and interpreting data, and developing approaches using artificial intelligence (AI) that support NORC’s research.
Senior Transportation Construction Manager Whitman, Requardt & Associates, LLPSenior Transportation Construction ManagerFairfax, VA$130,000–$215,000 / yearFull timeWhitman, Requardt & Associates, LLP (WRA) is a leading engineering, architectural, and construction management firm known for delivering innovative transportation infrastructure solutions across the Mid-Atlantic region. The ideal candidate will bring strong leadership, hands-on project and personnel management skills, and the technical expertise needed to oversee complex transportation and infrastructure construction projects.
NewSenior Software (AI) Test Engineer PlanIT GroupSenior Software (AI) Test EngineerReston, VADescription: The assigned resource will be responsible for developing the AI program focused on automating requirements and test case preparation, utilizing Visual Studio Code, Python, Copilot AI, and other tools provided by the postal service. • Design and develop test automation scripts using Selenium with Python, leveraging available AI models and LLMs to accelerate script creation, maintenance, and self healing.
NewUAT Tester System OneUAT TesterVienna, VA$40–$45 / hourExperience designing test cases with automation readiness in mind, including maintaining consistent test data, clear expected results, and repeatable steps. • Develop and maintain high-quality User Acceptance Testing (UAT) plans, test cases, test scripts, and supporting documentation.
Senior Mechanical Engineer Whitman, Requardt & Associates, LLPSenior Mechanical EngineerFairfax, VA$160,000–$240,000 / yearFull timeAs a Senior Mechanical Engineer at Whitman, Requardt & Associates, LLP, you will play a pivotal role in the design and execution of mechanical engineering projects across various industries, including government, education, transportation, and commercial. Whitman, Requardt & Associates, LLP (WRA) is a leading multidisciplinary engineering and architectural firm committed to providing innovative and sustainable solutions to our clients' most complex challenges.
Animal Care Technician JouléAnimal Care TechnicianRockville, MD$20–$25 / hourAALAS LAT certification preferred but not required if candidate holds an advanced degree in Animal Science or a related field. This person will support within a vivarium setting, ensuring the health and welfare of research animals and supporting preclinical study activities.
NewIT - Software Developer IV PlanIT GroupIT - Software Developer IVReston, VAProficiency with Apache Kafka, including producing/consuming messages, schema management, and troubleshooting distributed data pipelines. • Understanding of IT Service Management (ITSM) processes, including incident, problem, and change management (ServiceNow preferred).