NewProject Manager (Construction) JobotProject Manager (Construction)Madison, WI$110,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a full‑service commercial construction firm providing construction management, general contracting, and design‑build services for clients across a wide range of industries.
NewSenior Manager – Contract Manufacturing JobotSenior Manager – Contract ManufacturingMadison, WIRemote$100,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Founded a decade ago and based in Franklin, Tennessee, we are a rapidly growing health and wellness company creating science-backed nutritional supplements inspired by traditional superfoods.
NewSenior Project Manager - Data Center / BESS JobotSenior Project Manager - Data Center / BESSMadison, WI$150,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The Project Manager will coordinate closely with internal stakeholders and external engineering partners, oversee equipment sourcing and procurement activities, and support construction planning to ensure readiness for mobilization and field execution.
Assistant Restaurant Manager SSPAssistant Restaurant ManagerLake Mills, WI$55,000–$60,000Manage All Restaurant and Customer Service Activities: Manage, supervise and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action. Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems.
NewProject Manager (Ground Up Projects) JobotProject Manager (Ground Up Projects)Madison, WI$115,000–$140,000 / yearThis company is a well-established commercial construction firm with a strong reputation for delivering high-quality, ground-up building projects across sectors including commercial, multifamily, healthcare, hospitality, and special projects. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewManager - Maintenance Stoughton TrailersManager - MaintenanceEVANSVILLE, WIDrive improvements in equipment reliability, uptime, and overall equipment effectiveness (OEE). Oversee troubleshooting and repair activities involving mechanical, electrical, PLC, hydraulic, and pneumatic systems.
Self Perform Project Manager - Lead a Division Michael Page USASelf Perform Project Manager - Lead a DivisionMadison, WI$125,000–$155,000 / yearFull timeRequirements Minumum 7 years experience as a Project Manager in the commercial construction industry Bachelor's degree in Construction Management, Engineering, or a related field strongly preferred Experience managing self perform trades Strong knowledge of construction methodologies, building codes, and safety regulations. With over 100 years of operating in Wisconsin, this general contractor's steadfast dedication to quality, safety, and sustainability has solidified our reputation as an industry leader.
NewStore Manager PW Retail Foods LLCStore ManagerJefferson, WISpecialized Knowledge: Comprehensive working knowledge of all aspects of store management and operations; ability to solve practical problems and interpret a variety of instructions in diagram, oral, schedule, or written forms; Special Skills: Must possess the math skills necessary to supervise and handle sales transactions; ability to apply basic concepts of algebra, understand income statements, and applicable accounting skills; Physical abilities: Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and to be able to communicate effectively with department employees, the store's co-workers and customers; must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel; must occasionally exert or lift up to 70 pounds. Ensure that all store personnel are courteous to customers and that requests, refunds and complaints are handled promptly and courteously; Act as the Company's representative both within the store and within the community; Make effective and objective decisions regarding operational choices in work procedures, inventory allocations, new product purchases, merchandising, scheduling, and other situations where multiple factors must be considered and weighed to maximize operating results; Responsible for maintenance of prompt and accurate checkout service through the proper supervision of front end personnel and checker accuracy.
Project Manager - Award Winning General Contractor Michael Page USAProject Manager - Award Winning General ContractorMadison, WI$110,000–$135,000 / yearFull timeIn this role you will running a diverse portfolio of large-scale multifamily, commercial, and industrial projects; all while playing a key role in building out this company's Dane County presence. Serve as the primary liaison with owners, architects, engineers, consultants, and stakeholders, providing clear project updates and resolving issues proactively.
NewManager - Registered Nurse - Behavioral Health SSM HealthManager - Registered Nurse - Behavioral HealthMadison, WIFlexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Two years‘ registered nurse experience, with demonstrated progressive leadership responsibility OR one year of registered nurse experience plus one year of leadership experience.
Purchasing Manager X-ES BoardPurchasing ManagerVerona, WisconsinGeneral oversight of purchasing processes including but not limited to vendor interaction, product selection, purchase order preparation, bid requesting and proposal review, negotiation of purchasing constraints, maintain computerized procurement reports, discussions with personnel on defective or unacceptable goods or services, and corrective action planning. When “rugged enough” isn’t rugged enough for embedded computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X-ES).
NewPurchasing Manager GeneracPurchasing ManagerJefferson, WisconsinProven track record of successfully managing shifting deadlines and priorities in a fast-paced environment; Working knowledge of Microsoft Office Suite; Demonstrated skills in problem solving and project management; Demonstrated ability to influence senior management, teams and individuals across multiple cultures, disciplines and geographies; Demonstrated business acumen operating in both High Mix, Low Volume and High Volume, Low Mix Production environments; Strong project management and analytical skills; Effective verbal and written communication skills; ERP/MRP User (SAP/Oracle). The Purchasing Manager is responsible for leading a team that optimizes manufacturing efficiency and the level of inventory measured in Days of Inventory On Hand (DIOH) while scheduling supplier inbound material using pull based methodology such as supplier managed inventory.
Purchasing Agent III Rheem Manufacturing CompanyPurchasing Agent IIIMadison, WIWith over 100 years of trusted service, Rheem Midwest Distribution has built a strong network across Wisconsin, Illinois, Michigan, Minnesota, South Dakota, Iowa, Missouri, and Nebraska delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors. At Rheem Midwest Distribution, we continue to operate with a small-company feel but with the resources and benefits of a large company-creating opportunities for growth and success for both our team and our customers.
Warehouse Manager Hometown PharmacyWarehouse ManagerRio, WisconsinAs the Warehouse Manager, you will oversee all aspects of our distribution warehouse, including inventory management, procurement support, regulatory compliance, security, technology systems, and employee leadership. If you're ready to lead a dedicated team and help drive operational excellence in a growing healthcare organization, we encourage you to apply today.
Warehouse Manager Hometown Pharmacy Partnerships LLCWarehouse ManagerRio, WIPart timeAs the Warehouse Manager, you will oversee all aspects of our distribution warehouse, including inventory management, procurement support, regulatory compliance, security, technology systems, and employee leadership. If you're ready to lead a dedicated team and help drive operational excellence in a growing healthcare organization, we encourage you to apply today.
Production Manager - Madison Area Workforce Solutions, LLCProduction Manager - Madison AreaMonona, WIFull timeThis is an opportunity to lead production operations in a well-established, employee-focused environment where your impact will directly support the delivery of high-quality products. We are looking for a hands-on, results-driven leader who can oversee daily production while driving efficiency, quality, and team performance.
Procurement Manager - GMP Labs Thermo Fisher Scientific IncProcurement Manager - GMP LabsMiddleton, WIWe provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Provides input to make or buy and footprint decisions, supplier selection and supplier management for product innovation projects and vendor transitions, monitors the execution and communicates results to senior leaders.
Procurement Manager Global Recruiters of The High PlainsProcurement ManagerMadison, WisconsinOur client, a family-owned industry leader in animal nutrition, seeks an exceptional Procurement Manager to drive their high-growth trajectory. Key Responsibilities: Spearhead vendor and supplier relationships to secure premium ingredients for milk replacers and colostrum supplements.
Manager, Accounting Services SercoManager, Accounting ServicesMadison, WILead and manage the Accounts Payable team, fostering a culture of excellence, collaboration, and continuous improvement while overseeing day-to-day operations to ensure efficient workflows, accuracy and timeliness in invoice posting and payment processing, correct reporting, and compliant data management. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Global Sourcing Manager Generac Power Systems IncGlobal Sourcing ManagerJefferson, WIIn addition, the Manager, Global Sourcing is tasked with managing and improving supplier performance in cost, quality and delivery, negotiating contracts with preferred suppliers, and identifying and driving continuous improvement initiatives. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
Senior Procurement and Risk Manager Daybreak FoodsSenior Procurement and Risk ManagerLake Mills, WisconsinThis role will oversee the strategic purchasing of bulk and specialty feed ingredients (corn, soybean meal, DDGS, fats/oils, etc.) and managing supplier contracts to ensure a reliable, cost-effective supply for a large layer operation. The Senior Procurement and Risk Manager will also oversee the Assistant Buyer, who manages the day-to-day purchasing of macro and micro ingredients, and provide guidance on supplier relationships and inventory planning.
Manager - Maintenance Stoughton Trailers CareerManager - MaintenanceEvansville, WisconsinDrive improvements in equipment reliability, uptime, and overall equipment effectiveness (OEE). Oversee troubleshooting and repair activities involving mechanical, electrical, PLC, hydraulic, and pneumatic systems.
NewSenior Manager, Procurement, Direct Materials - Cell Therapy Bristol Myers SquibbSenior Manager, Procurement, Direct Materials - Cell TherapyMadison, WI$140,760–$170,568 / yearKey focus areas will be in the development of and adherence to strategic category management processes including supplier and category segmentation, supplier governance, simplification of purchasing policies, supply risk management program, and ensuring a category plan that garners maximum value from and with our supply base. Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
NewProduction Manager MRA Recruiting ServicesProduction ManagerMadison, WIFull timeAs one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce. Collaborates with Design and Engineering department to ensure final product execution meets all specification including materials, processes, time studies, and QC.
Account Manager, AWM (North Central Region) - Future Opportunities Smith & Nephew PlcAccount Manager, AWM (North Central Region) - Future OpportunitiesMadison, WI$75,000–$110,000 / yearAs an Account Manager within our Advanced Wound Management (AWM) team, you will play a critical role in improving patient outcomes by partnering with healthcare providers to deliver a comprehensive portfolio of wound care solutions. The AWM business brings together a broad portfolio of solutions used across hospitals, wound care centers, and post-acute settings, supporting clinicians in delivering high-quality care across the continuum.
NewSenior Property Manager II (WI Region) WinnCompaniesSenior Property Manager II (WI Region)Madison, WIRequirements: High school diploma or GED equivalent.5-8 years of relevant work experience.5+ years of Low Income Housing Tax Credit and Project-Based Section 8 programs.3-5 years of supervisory experience. Experience with varied computer systems, including web-based applications, Microsoft Office Suite, and property management software (Yardi, RealPage, etc.)Flexibility to be on-call for after-hours emergencies.
MEP Project Manager - Mission Critical J.H. Findorff & Son Inc.MEP Project Manager - Mission CriticalMadison, WIPart timeAs an MEP Project Manager – Mission Critical, you’ll lead the planning, coordination, and execution of complex mechanical, electrical, plumbing, and fire protection systems across high-performance projects such as data centers and other mission critical facilities. You bring deep technical expertise, strong leadership, and a proactive mindset to ensure seamless integration of building systems from preconstruction through commissioning and closeout.
Sr. Named Account Manager - SLED - MN/WI ProofpointSr. Named Account Manager - SLED - MN/WIMadison, WIProofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. + As a SLED Named Account Manager, you will be responsible for managing all aspects of your assigned accounts, from prospecting to implementation of solutions, establishing Proofpoint and yourself as an IT Security trusted advisor, for State, Local, & EDU clients.
NPD Project Manager Vortex OpticsNPD Project ManagerWIThis is achieved by collaborating with cross functional teams, ideating new product innovation, management of the product throughout its lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with suppliers and the Marketing team to deliver winning products. Experience in new product innovation methods, business case analysis, product definition & tradeoffs, design verification and manufacturing validation, new product introduction approaches and product lifecycle management.
Product Manager Bell Laboratories Office & SupervisoryProduct ManagerWisconsinWork with key functional areas as necessary to complete the following; confirmation of package sizes, establishment of product codes and part numbers, release, and distribution of product ECO’s, and updates of price lists and packaging development. 4. Proactively work with purchasing to help ensure efficient, responsible, cost-effective packaging development and transition plans for both existing and new products.
Accounting Manager CPA Paul Davis RestorationAccounting Manager CPACottage Grove, WIOversee and optimize software systems environment including accounting & ancillary transaction software to streamline accounting functions, and work with operations project management software to maximize efficiencies and gain business insights. Develop, implement, and monitor internal control structure for Finance/Accounting department and organization including cash receipts, cash disbursements, project/job costing, monthly close and general ledger account reconciliation processes.
** Materials Manager Dwyer Instruments, Inc.** Materials ManagerMiddleton, WIThis position plays a key role in delivering on-time shipments, optimizing inventory, and enabling operational excellence through strong daily management, cross-functional coordination, and continuous improvement. The Materials Manager serves as the critical link between material planning, production scheduling, supply chain strategy, and shop floor execution, driving a stable, predictable production environment.
Associate Director, Translational Program Manager (Immunology, Cardiovascular, And Neuroscience) Bristol Myers SquibbAssociate Director, Translational Program Manager (Immunology, Cardiovascular, And Neuroscience)Madison, WI$180,430–$218,638 / yearProvide strong collaboration, coordination, and communication skills to support cross-functional interactions and prioritization of activities outside of TM such as assay development, outsourcing, vendor management, biospecimen, data management, biostatistics, and operations teams to align with ICN and strategic stakeholder priorities. Establish and maintain a book of work for relevant assets, creating visibility and maintaining transparency into translational activities to key stakeholders that contribute to the overall translational plan for a defined portfolio of assets using effective visualization tools (e.g., Smartsheet, PowerPoint, Office Timeline).
Case Manager Encompass Health Rehabilitation Hospital of FitchburgCase ManagerFitchburg, WIJoin Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Manager - Supply Chain Operations SSM HealthManager - Supply Chain OperationsMadison, WisconsinAs a Manager, Supply Chain Operations , you'll drive efficient, cost-effective supply chain strategies, optimize inventory and distribution processes, and ensure caregivers have the right supplies at the right time to deliver exceptional patient care. Develops, administers and monitors regional supply chain operations strategies and goals, supporting and ensuring that multi-regional strategies and goals complement organizational objectives and fulfill community needs for quality health care.
Senior Project Manager Sterling Engineering, Inc.Senior Project ManagerDeForest, WI$130,000–$160,000 / yearBusiness Development & Client Management: Actively pursue and secure new business by developing strong client relationships, delivering presentations, and maintaining a deep understanding of project plans, specifications, and contracts. Overview: The Senior Project Manager plays a pivotal role in driving organizational growth by actively pursuing and acquiring new business opportunities through exceptional client relationship management.
Project Manager Sterling Engineering, Inc.Project ManagerDeForest, WI$100,000–$120,000 / yearMust have Skill Set: 5–10 years of construction project management experience specifically within Electric Power Distribution, Transmission, and Substation projects, alongside strong budgeting capabilities and union labor relations experience. Business Development & Client Relations: Actively pursue and secure new business by fostering strong client relationships, delivering presentations to prospective clients, and masterfully analyzing project plans, specifications, and contracts.
Account Manager, Architectural Solutions Henricksen IncAccount Manager, Architectural SolutionsMadison, WI$80,000–$100,000 / yearAct as liaison for all work and parties engaged on the account (s) - inclusive of project team, partners, and vendors (A&D firms, building managers, contractors, trades, facility managers, IT groups, movers, etc.). With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment.
Manager FOH Famous Dave's of America IncManager FOHMadison, WIPHYSICAL REQUIREMENTS: When performing the duties of this job, the employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel and verbally communicate. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Senior Project Manager - Mission Critical J.H. Findorff & Son Inc.Senior Project Manager - Mission CriticalMadison, WIPart timeAs a Senior Project Manager – Mission Critical, you’ll lead the successful delivery of highly complex, large-scale projects such as data centers and other mission critical facilities. You bring deep expertise across all phases of construction—preconstruction, project execution, and closeout—while maintaining a strong focus on safety, quality, financial performance, and client satisfaction.
Construction Project Manager - Design/Build Firm Michael Page InternationalConstruction Project Manager - Design/Build FirmMadison, Wisconsin$100,000–$135,000 / yearFull timeProject ManagerWe are a third-generation family owned company looking to bring on a seasoned project manager to help us build out our project management team. We offer quarterly AND project-based bonuses, WFH flexibility, 40 years of existing client relationships, and a culture based on excellence, integrity, accountability, and fun.
Sr. Project Manager - Lead Self Perform Division - Construction Michael Page InternationalSr. Project Manager - Lead Self Perform Division - ConstructionMadison, Wisconsin$125,000–$155,000 / yearFull timeLocation: Milwaukee HQ, Madison, WIHeadcount (Madison): 45 employeesProject Type: Education, Healthcare, Commercial, Multi-Family, Special ProjectsLocation of Jobs: all within 60 minutes of Madison, WIFocus: Growing and building a self-perform division that runs independently of the Milwaukee officeJob DescriptionPlan, execute, and monitor all phases of the construction project life-cycle, including design, procurement, construction, and closeout. The Successful ApplicantMinimum 7 years experience as a Project Manager in the commercial construction industryBachelor's degree in Construction Management, Engineering, or a related field strongly preferredExperience managing self perform tradesStrong knowledge of construction methodologies, building codes, and safety regulations.
Self Perform Project Manager - Lead a Division Michael Page InternationalSelf Perform Project Manager - Lead a DivisionMadison, Wisconsin$125,000–$155,000 / yearFull timeLocation: Milwaukee HQ, Madison, WIHeadcount (Madison): 45 employeesProject Type: Education, Healthcare, Commercial, Multi-Family, Special ProjectsLocation of Jobs: all within 60 minutes of Madison, WIFocus: Growing and building a self-perform division that runs independently of the Milwaukee officeJob DescriptionPlan, execute, and monitor all phases of the construction project lifecycle, including design, procurement, construction, and closeout. The Successful ApplicantMinimum 7 years experience as a Project Manager in the commercial construction industryBachelor's degree in Construction Management, Engineering, or a related field strongly preferredExperience managing self perform tradesStrong knowledge of construction methodologies, building codes, and safety regulations.
Self Perform Project Manager - 12 month runway to Director Michael Page InternationalSelf Perform Project Manager - 12 month runway to DirectorMadison, Wisconsin$125,000–$155,000 / yearFull timeLocation: Milwaukee HQ, Madison, WIHeadcount (Madison): 45 employeesProject Type: Education, Healthcare, Commercial, Multi-Family, Special ProjectsLocation of Jobs: all within 60 minutes of Madison, WIFocus: Growing and building a self-perform division that runs independently of the Milwaukee officeJob DescriptionPlan, execute, and monitor all phases of the construction project lifecycle, including design, procurement, construction, and closeout. The Successful ApplicantMinimum 7 years experience as a Project Manager in the commercial construction industryBachelor's degree in Construction Management, Engineering, or a related field strongly preferredExperience managing self perform tradesStrong knowledge of construction methodologies, building codes, and safety regulations.
Project Manager - Commercial Michael Page InternationalProject Manager - CommercialMadison, Wisconsin$100,000–$150,000 / yearFull timeProject Manager - CommercialThe Project Manager - Commercial will:Plan, coordinate, and execute commercial construction projects to meet client requirements. A successful Project Manager - Commercial should have:Experience managing commercial building and construction projects, ensuring timely and quality delivery.
Senior Project Manager - Datacenter GpacSenior Project Manager - DatacenterJanesville, WI145000–225000A leading General Contractor specializing in data center projects is seeking a Project Manager to lead complex builds for national repeat clients. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.
Kitchen Manager Texas Roadhouse Holdings LLCKitchen ManagerMadison, WIDirecting work for Back of House employees, including setting hours and weekly schedules, and assigning tasks before, during and after open hours of the restaurant. At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
Maintenance Manager Daybreak FoodsMaintenance ManagerLake Mills, WisconsinUnder the direction of the General Manager, organizes and manages the day-to-day function of the Maintenance department by delegating and supervising the completion of all preventive maintenance, special projects and daily maintenance needs. Stand and walk constantly; grip, grasp, push, pull, reach, bend, stoop, lift up to 10 pounds frequently; sit, climb, lift up to 50 pounds occasionally.
Sourcing Manager RenewAire LLCSourcing ManagerWaunakee, WIStrategic Sourcing, Sourcing Manager, Procurement Manager, Commodity Manager, Category Manager, Supply Chain Management, Supplier Development, Supplier Quality, Global Sourcing, International Sourcing, Procurement Leadership, Contract Negotiation, Vendor Management, Cost Reduction, Supplier Relationship Management (SRM), Supply Chain Strategy, Risk Management, New Product Introduction (NPI), Manufacturing Procurement, HVAC Industry, Mechanical Components, Electronics Sourcing, Commodity Strategy, Lean Manufacturing, Six Sigma, ERP Systems, Supplier Performance, Strategic Procurement, Operations Management, Continuous Improvement, Global Supply Chain. At RenewAire, we're looking for a Sourcing Manager who can think strategically, negotiate confidently, and collaborate across the organization to ensure our products are supported by a world-class supply base.
Customer Service Manager Jaeckle DistributorsCustomer Service ManagerMadison, WIThe Customer Service Manager will work closely with our Field Sales, Operations, Purchasing, and Product Management teams and will act as a point of contact and escalation to resolve complex customer issues, proactively identify opportunities for service improvements, recommend and implement process enhancements. The Customer Service Manager will also monitor and coordinate department staffing levels, incoming call queues, review call recordings to coach team members and work directly with customers to ensure any issues are resolved professionally and effectively.