Job Title: Administrator Practice Ops Department: Community Radiology Radnor Location: Penn Medicine Radnor - 145 King of Prussia Rd Hours: Full Time - Mon - Fri 1st shift (candidate must be available by phone after locations' hours and on the weekend) Location hours 6am - 8pm (Mon - Friday) & Saturday 7am- 4pm Summary: In collaboration with leadership, the Administrator, Practice Operations provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope: 20+ = # of staff directly and indirectly managed 25,000+ = # of budgeted annual visits Complexity Factors (will involve some of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations. Ensures management of daily practice operations run efficiently and effectively - including: patient scheduling, billing, and coordination of services/facility(ies) providing quality care to patients; championing quality initiatives with the providers and staff maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators achieving financial goals related to budget; offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices; complying with regulatory requirements serving as liaison to embedded specialists, external stakeholders, other UPHS providers, and acts as point person for general facility management managing (directly and indirectly) practice staff Responsibilities: Internal Relationships: Employees - Regularly meets with employees to improve communication and to build productive relationships.