p>Required Competencies: - This position must be fluent (read, write, speak) in both English and Spanish;
- Demonstrated written communication skills, including the ability to relay complex and detailed information to various stakeholders in a clear, accurate, and concise written manner;
- Demonstrated attention to detail in order to ensure accuracy, thoroughness, and consistency of all analyzed information;
- Critical thinking and analysis skills, including having the ability to evaluate and analyze applicable information in order to apply knowledge and ensure compliance;
- Organizational skills, including planning, prioritization, and time management in order to meet deadlines;
- Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the Division;
- Interpersonal skills, including the ability to work collaboratively with a variety of different stakeholders, both internally and externally;
- Customer service skills, including the ability to diplomatically interact with difficult customers and de-escalate situations when necessary;
- Demonstrated ability to read, understand, interpret, apply, and explain statutes, rules, policies, procedures, and guidelines;
- Self-motivated, reliable, and accountable; including the ability to work independently and complete work with minimal supervision;
- Problem-solving skills, including the ability to review and analyze information in order to recommend solutions;
- Professional demeanor;
- Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc's, Sheets, Slides, etc). Monitoring, evaluating, responding to, or referring phone calls, sorting and routing mail, e-mail, electronic fax and in-person inquiries including determining the applicability of laws under the Division's jurisdiction and ability to assist the customer by assisting with completion of forms, record requests and searching the database of complaints and referring to the appropriate compliance investigator as directed by the supervisor.