This leader drives the business through a focus on Front of House (customer service, sales training, product knowledge, loyalty and leadership development), product (visual presentation, product performance and promotions), and Back of House (receiving orders, policy and procedures, expense control, compliance, and loss prevention). Uses the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives .