Manager of Clinical Services - Chiropractor Optometry Podiatry Physical Therapy Grace HealthManager of Clinical Services - Chiropractor Optometry Podiatry Physical TherapyBattle Creek, MICollaborates with leadership to develop strategies that support departmental growth, identify new revenue opportunities, reduce costs, and address future needs through innovation and strategic partnerships. Works closely with patient services managers to problem-solve operational issues involving clinical services, such as patient schedules, access, and daily flow.
Manager, MA and Clinical Support Services Family Health Center IncManager, MA and Clinical Support ServicesKalamazoo, MIPosition Summary: The Manager, Medical Assistant and Clinical Support Services serves as the operational leader responsible for Medical Assistant (MA) and clinical support services across Family Health Center's ambulatory care sites. Reporting to the Executive Director of Clinical Operations, this position provides leadership and oversight for Medical Assistant Supervisors, Medical Assistants, Referral and Prior Authorization staff, and other designated clinical support personnel.
Shift Manager Pizza Hut IncShift ManagerPortage, MIb'nn nnn nnn nnnn n n n n n n n Shift Manager in Portage, MI | Pizza Hut n n nn nn nntntntntntntntntntntntntntnnnttnttnnnnnttnttttnttnnnnnnn n n n n n n n n nn n nn n n n n n n n nn Skip to main contentnnt. ntttttttt2054 W CENTRE AVEtttttttt, ttttttttPortagetttttttt, ttttttttMItttttttt.
Restaurant General Manager Pizza Hut IncRestaurant General ManagerPortage, MIb'nn nnn nnn nnnn n n n n n n n Restaurant General Manager in Portage, MI | Pizza Hut n n nn nn nntntntntntntntntntntntntntnnnttnttnnnnnttnttttnttnnnnnnn n n n n n n n n nn n nn n n n n n n n nn Skip to main contentnnt. nttttttttttttttPizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, teamwork, and dedication.
Automotive Sales Manager Auto Park Ford SturgisAutomotive Sales ManagerSturgis, MichiganAutomotive Sales Manager (Lead the Floor | Drive Results | High Earnings Potential) . If you lead from the front, hold people accountable, and know how to desk deals, close customers, and drive gross—keep reading.
Assistant Restaurant Manager Pizza Hut IncAssistant Restaurant ManagerPortage, MIb'nn nnn nnn nnnn n n n n n n n Assistant Restaurant Manager in Portage, MI | Pizza Hut n n nn nn nntntntntntntntntntntntntntnnnttnttnnnnnttnttttnttnnnnnnn n n n n n n n n nn n nn n n n n n n n nn Skip to main contentnnt. nttttttttttttttPizza Hut Assistant Restaurant Manager - Grow your career while making your customers and employees feel like family with smiles, teamwork, and dedication.
Chef - Manager Western Michigan UniversityChef - ManagerKalamazoo, MIPosting Number S1583P Job Type Full Time, Regular Pay Type Exempt/Salaried Pay Grade F Campus Location WMU-Kalamazoo - Main Campus Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package. Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents.
NewStore Manager - Store 4680 ExpressStopStore Manager - Store 4680Kalamazoo, MichiganThis Store Manager role is an hourly position requiring a minimum of 52 hours per week; the annual compensation reflects a base hourly wage for 40 hours and overtime pay for all hours worked beyond 40 each week . Employment Offer Contingencies & Requirements Any offer of employment with GPM Investments, LLC is contingent upon the successful completion of a background check, which may include a review of criminal history, consistent with applicable federal, state, and local laws.
Restaraunt Managers Buffalo Wild Wings IncRestaraunt ManagersColdwater, MI$46,000–$60,000 / yearHence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 26 mouth-watering signature sauces and seasonings. Responsibilities include: Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling, and performance management functions meet or exceed company specified criteria.
Assistant Manager STIIIZYAssistant ManagerPortage, MichiganIn this role, you will assist the General Manager in leading the retail team and overseeing day-to-day operations.?The ideal candidate for this job shines brightly when it comes to setting a good example and keeping coworkers motivated. Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market!
Assistant Manager - Stiiizy Kalamazoo STIIIZYAssistant Manager - Stiiizy KalamazooPortage, MIIn this role, you will assist the General Manager in leading the retail team and overseeing day-to-day operations.?The ideal candidate for this job shines brightly when it comes to setting a good example and keeping coworkers motivated. Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market!
TECHNICAL TRAINING MANAGER Pilgrim's Pride CorporationTECHNICAL TRAINING MANAGERPlainwell, MIJOB DESCRIPTION Position Title: Technical Training Manager Department: Human Resources Location: Plainwell Plant Salary Class: Exempt Tasks Assess and Analyze training needs through surveys, interviews with employees, focus groups, or consultation with managers to develop new training programs or modify and improve existing programs. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Manager, Food Services Beacon Health SystemManager, Food ServicesKalamazoo, MIDemonstrates leadership, interpersonal and communication skills (verbal and written) necessary to supervise staff in daily operations and to interact effectively with staff, patients, families, and other departments. Provides leadership and skill development for assigned associates as they perform their daily activities in support of patient nutrition services; acting as a resource for daily operational activities.
Dialysis Clinical Manager Registered Nurse - RN Fresenius Medical Care AG & Co KGaADialysis Clinical Manager Registered Nurse - RNThree Rivers, MIFacilitate timely workup of patients for access management, dialysis services, patient education, hospitalizations, and kidney transplantation as appropriate, and ensures coordination of care with the multidisciplinary renal team. Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
Site Manager Harbinger Motors IncSite ManagerSturgis, MIHarbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger's service providers, including providers of background checks, staffing services, and cloud services.
NewOperations Manager DuHadway Kendall and Associates IncOperations ManagerWayland, MIEstablished in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. QUALIFICATIONS: Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal or sexual conduct of related offenses, theft, assault, or crimes of moral turpitude, is required.
Category Manager Imperial BeverageCategory ManagerKalamazoo, MI$80,000–$90,000 / yearRepeat: Our Category Manager not only monitors trends to guide continuous improvement, but they also build sales presentations, develop planograms, visit store sets, lead projects, and use their beverage knowledge to help make decisions. We are a top beverage sales company looking for a proven professional to interpret multiple data points to assist in creating selling stories and driving profitable business solutions for our vast portfolio and customers.
NewInventory Manager AutoZone IncInventory ManagerWayland, MIAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. You'll be responsible for managing hard parts inventory, overseeing cycle counts, and supporting operational excellence in alignment with AutoZone's core values.
Supply Chain Manager IDEX CorpSupply Chain ManagerPortage, MIWith interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( https://www.idexcorp.com/our-businesses/business-segments/ ) around the globe, chances are, we have something special for you. Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR).
Healthcare Operations Manager DaVita Inc.Healthcare Operations ManagerKalamazoo, MIMinimum of one year experience required in management (healthcare, business, or military) or equivalent renal experience (nurse, dietitian, social worker, LPN, etc.) at discretion of DVP and/or ROD. Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community.
Human Resources Manager TreeHouse FoodsHuman Resources ManagerWayland, MI$99,200–$148,800 / yearAn employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. Job Description: About the Role: As a Human Resources Manager, you'll play a pivotal role in fostering an engaging and empowering work environment at our Wayland, MI, facility, a manufacturer of quality non-dairy creamer products.
Manager, Retail Food Services Beacon Health SystemManager, Retail Food ServicesKalamazoo, MIDemonstrates the interpersonal and communication skills (both verbal and written) necessary to deal effectively with all levels of Beacon Health System associates, customers and vendor representatives, as well as administer policies/procedures, prepare reports, provide training, etc. Supporting the Director in ongoing efforts to achieve targeted cost savings for the Department and continually striving, through purposeful efforts, to attain savings targets in future years.
Category Manager - Kalamazoo, MI Imperial Beverage CoCategory Manager - Kalamazoo, MIKalamazoo, MI$80,000–$90,000 / yearRepeat: Our Category Manager not only monitors trends to guide continuous improvement, but they also build sales presentations, develop planograms, visit store sets, lead projects, and use their beverage knowledge to help make decisions. We are a top beverage sales company looking for a proven professional to interpret multiple data points to assist in creating selling stories and driving profitable business solutions for our vast portfolio and customers.
Tax Senior Manager - Kalamazoo UHYTax Senior Manager - KalamazooKalamazoo, MichiganAs a Tax Senior Manager, you will be responsible for overseeing and reviewing financial information for clients, such as business and individual tax returns, with the benefit of gaining exposure to a diverse client base operating in a variety of industries. The Tax Senior Manager oversees client relationships and acts as a liaison between internal staff and internal leaders to ensure high-quality work is conducted and delivered to our clients.
Hospice Clinical Manager | $10,000 Sign-On Bonus Optimal CareHospice Clinical Manager | $10,000 Sign-On BonusKalamazoo, MI$85,000–$90,000 / yearPartnering closely with field staff, physicians, and organizational leadership, you'll shape care delivery, support staff development, and drive continuous improvement across all aspects of hospice services. As a Hospice Clinical Manager, you'll oversee a multidisciplinary team responsible for providing end-of-life care, ensuring every patient receives coordinated, high-quality support that honors dignity, comfort, and individual needs.
Delivery Operations Manager Harbinger Motors IncDelivery Operations ManagerSturgis, MIHarbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger's service providers, including providers of background checks, staffing services, and cloud services.
Retail Assistant Store Manager (04) Goodwill Industries of Central Michigan's HeartlandRetail Assistant Store Manager (04)Battle Creek, MIAs an assistant store manager, you will supervise the process from collection to sales of donations to help people in that community and others in Central Michigan get work experience, job training, and other services. Purpose or General Objective: To assist the store manager in operating a retail store within a given budget while meeting both production plan and monthly sales goals.
General Manager - Retail (Kalamazoo, MI) The Highland River GroupGeneral Manager - Retail (Kalamazoo, MI)Kalamazoo, MIThis role requires strong leadership skills, a passion for retail, the ability to motivate and develop team members and will be heavily involved in ensuring Highland River Ashley Furniture customer's expectations are met and exceeded. View the following video to get a great perspective on working at the Highland River Group Ashley: Highland River Ashley Careers- YouTube .
Production Manager Real AlloyProduction ManagerColdwater, MichiganThis role is responsible for optimizing production efficiency, ensuring product quality, developing cost-effective blends in coordination with the Materials Manager, and promoting a culture of safety and continuous improvement. Responsibilities: The Production Manager provides direct support to the Plant Manager by overseeing daily production operations and supervising production supervisors.
Commodity Group Manager Kendall Electric, Inc.Commodity Group ManagerPortage, MIWhat you'll need: Work Experience: 7 years' experience in electrical distribution, with commodity management including negotiation of copper, aluminum, and steel bulk purchase agreements, pricing contracts, and hedge arrangements; 2 years' experience in people management role. Organization Skills: Excellent communication and negotiation skills; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment; ability to prioritize, document processes and track progress.
Operations Manager Delta WorkforceOperations ManagerPortage, MISummary: Lead daily manufacturing operations by overseeing production, quality, staffing, and continuous improvement to ensure products are manufactured safely, efficiently, and delivered on time. Day-to-Day Responsibilities: Oversee daily production operations, staffing, and workflow to meet production schedules and customer delivery commitments.
Financial Planning & Analysis (FP&A) Manager GT Independence CareersFinancial Planning & Analysis (FP&A) ManagerSturgis, MichiganGT Independence is a national, missionâdriven Financial Management Services (FMS) organization supporting more than 55,000 people across the country in selfâdirecting their longâterm services and supports. This role blends analytical depth with strong business partnership, helping teams across GT from operations to technology to enrollment understand financial impacts, identify opportunities, and drive scalable, sustainable growth.
Assistant Service Manager Texas Roadhouse Holdings LLCAssistant Service ManagerBattle Creek, MIEnsures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
Assistant Kitchen Manager Texas Roadhouse Holdings LLCAssistant Kitchen ManagerBattle Creek, MIAt Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements.
NewDining Services Assistant Manager Healthcare Services Group IncDining Services Assistant ManagerPortage, MIJoin Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. or copy this link: https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf .
Restaurant Manager Denny'sRestaurant ManagerKalamazoo, MISuccessful results in Dennys Key Business Areas are supported by the following behaviors or actions: Willingly assists others without being asked. Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant.
Employee Benefits Account Manager Hub International LtdEmployee Benefits Account ManagerKalamazoo, MIHUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com.
NewGeneral Manager in Training - Retail (Alamo, MI, US, 49009) Love's Travel Stops & Country Stores IncGeneral Manager in Training - Retail (Alamo, MI, US, 49009)Alamo, MIWith nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Skills and Demands: · Ability to work various shift times to include days, afternoons, evenings, nights, occasional overnights, weekends, and holidays.
US Accounting Manager KalsecUS Accounting ManagerKalamazoo, MichiganThe US Accounting Manager will be responsible for leading day-to-day accounting operations, ensuring accurate and timely financial reporting, maintaining effective internal controls, and supporting month-end and year-end close. Manage month-end, quarter-end, and year-end close processes; prepare and/or review journal entries, reconciliations, and supporting schedules.
Assistant Manager - MI Qdoba Restaurant CorporationAssistant Manager - MIKalamazoo, MI$17.50–$21.50 / hourKEY DUTIES/RESPONSIBILITIES: • Assists the General Manager with new hire recruitment, selection, and training efforts • In conjunction with the General Manager, responsible for the training and development of the restaurant staff; ensuring systems for training employees are fully implemented and followed • Assigns activities and tasks • Complies with all state and federal labor laws and regulations • Manages daily activities to achieve excellence in restaurant operational performance • Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience • Reviews practices and modifies as needed to continuously improve the guest experience • Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service • Partners with the General Manager in using management information tools to analyze restaurant operational and financial performance • Identifies trends and implements action plans for improvement • Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth • Considers cost/benefit impact of financial decisions and works to protect the brand • Monitors costs and adherence to budget and restaurant goals. Skills/Knowledge/Abilities: • Excellent prioritization, interpersonal, problem-solving, and collaboration skills • Effective verbal and written communication skills; highly motivated and organized • Can take direction from individuals in higher-level positions • Demonstrates integrity and ethical behavior • Comfortable working in a fast-paced environment with proven ability to recruit, hire, coach, train and motivate employees • Must have a valid driver's license.
Tax Manager - Corporate Taxes BDO USA PCTax Manager - Corporate TaxesKalamazoo, MI$125,000–$145,000 / yearThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions. We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual.
New["US Accounting Manager","US Accounting Manager"] Kalsec["US Accounting Manager","US Accounting Manager"]KalamazooJob Summary: The US Accounting Manager will be responsible for leading day-to-day accounting operations, ensuring accurate and timely financial reporting, maintaining effective internal controls, and supporting month-end and year-end close. Essential Job Responsibilities: Manage month-end, quarter-end, and year-end close processes; prepare and/or review journal entries, reconciliations, and supporting schedules.
IT / OT Infrastructure Manager RE Build Manufacturing, LLCIT / OT Infrastructure ManagerKalamazoo, MI$103,000–$154,000 / yearOur unique set of capabilities lend themselves to highly complex systems and products, and we offer customers a range of services including product and systems design, automation, fabrication, assembly, and large volume contract manufacturing. Our acquired businesses are grounded in build-to-print and by-the-hour engineering and design services, and we're leveraging their combined expertise to migrate to increasingly sophisticated program development and production, as well as the generation of our own products.
New["Regional Turf Sales Manager","Regional Turf Sales Manager"] GREENMARK EQUIPMENT["Regional Turf Sales Manager","Regional Turf Sales Manager"]Three RiversUsed Management Collaborates with the sales management team to provide tactical support on specific deals including activities in support of equipment leasing, managing lease maturity, and other areas pertaining to lease management. Responsibilities : Market Understanding and Planning Analyze, understand, and monitor growth opportunities within the assigned GreenMark market - serves as the local focus on market conditions, trends and opportunities identified via tools such as Deere Market Share, EDA, CRM, etc.
Case Manager MRC IndustriesCase ManagerKalamazoo, MIFull timeMinimum one-year experience in the mental health field working with the identified target population preferred AND Minimum bachelor's degree in social work and a current LLBSW, LBSW, LLMSW, LMSW, LLPC, LPC or other licensure permitted by the State of Michigan preferred OR Bachelors' degree in human service field AND one year experience working with individuals with Severe and Persistent Mental Illness required. Actively support and be knowledgeable about 1) culturally competent, recovery-based practices, 2) person-centered planning as a shared decision-making process with the individual who defines his or her own life goals and is assisted in developing a unique path toward those goals and 3) a trauma informed culture to aid clients in their recovery process.
Tax Senior Manager, Private Client & Family Office Services BDO USA PCTax Senior Manager, Private Client & Family Office ServicesKalamazoo, MI$146,000–$200,000 / yearThe PCS-FOS Senior Manager is responsible for providing exceptional client service and supervising the work products of other professionals on the client relationship team; developing new business and working with the business development and marketing team as opportunities move through the pursuit process; mentoring and developing the interpersonal and technical skills of the other client relationship team members; and responsibly managing the PCS-FOS practice through mitigating risk and managing the financial performance of their respective client portfolio. Facilitates effective discovery meetings with clients; uses open ended questions to identify what their objectives are, what financial information they value for management/decision making and why, as well creating a map of their current internal finance and accounting structure; looks for root causes and does not take information at face value; understands the complexity that can lie behind data.
Tax Administration Manager BDO USA PCTax Administration ManagerKalamazoo, MI$75,000–$90,000 / yearThis position works with the Tax Administration Senior Manager to ensure tax administrative processes are followed in compliance with firm policies and procedures, state, and federal regulations and notifies Tax Administration Senior Manager of potential concerns or risk associated with tax processing. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.
Senior Contact Center Manager Eaton Corporation PlcSenior Contact Center ManagerGalesburg, MI$97,000–$143,000 / yearThe Senior Contact Center Manager will leverage customer support technologies, case management systems, warranty applications, AI tools, and telematics platforms to capture the Voice of the Customer (VOC), monitor product performance, and support proactive fleet management initiatives. The manager will oversee customer experience coordinators (CECs), conduct performance evaluations, manage staffing and schedules, and provide ongoing coaching to ensure exceptional customer service, professionalism, collaboration, and technical expertise.
Site Manager (Janitorial) LACOSTA FACILITY SUPPORT SERVICESSite Manager (Janitorial)Battle Creek, MI$68,000–$72,000 / yearExpectations and Duties:-Develop and maintain a superior, professional working relationship with personnel-Conduct analysis of workload compared to manpower and equipment-Monitor and report site productivity work energies according to established timelines-Ensure that work schedules are in place to promote efficiencies-Ensure that all MHE equipment is operational and properly maintained-Make sure that meetings are conducted concerning safety, operational updates and operational workload direction-Assure that orders are flowing properly through SAP, inclusive of timely shipping and document control. We have built a solid record of successful long term strategic partnerships with our customers by bringing innovative and sustainable solutions to their businesses year over year with our process driven approach to create flawless operational delivery.
Automotive Sales Finance Manager Auto Park FordAutomotive Sales Finance ManagerSturgis, MichiganAuto Park Ford is a leading automotive dealership located in Sturgis, MI, committed to delivering outstanding customer experiences and quality vehicles. You will act as a key liaison between customers, financial institutions, and dealership sales staff to optimize sales opportunities and maximize customer satisfaction.