Manager of Clinical Services - Chiropractor Optometry Podiatry Physical Therapy

Grace Health is seeking a skilled and dynamic Manager of Clinical Services to oversee our specialties clinical teams - Chiropractor, Optometry, Podiatry, Physical Therapy. This leadership role is critical in ensuring the delivery of high-quality patient care and supporting the success of our clinical programs.

We offer a competitive salary, a comprehensive benefits package, and a sign-on bonus of $2,000 for the right candidate: $1,000 after successful completion of your probationary period and $1,000 after 6 months.

BENEFITS

• Medical, vision, dental, life, and disability insurance
• 401K match
• 8 paid holidays
• Generous PTO accrual
• Employee wellness program focusing on physical, mental, and financial wellness
• No weekend shifts

EXAMPLES OF DUTIES(This list may not be all inclusive.)

1. Oversees department operations ensuring that high quality patient-centered healthcare is provided with excellence in quality service and access.

   • Promotes a team-based environment where patient-centered healthcare is provided with excellence in quality services and access.
   • Collaborates with staff to establish clear expectations, monitoring performance and tracking progress toward departmental goals.
   • Oversees the day-to-day functions of the department.
   • Maintains and evaluates data related to departmental performance, including staff and operational efficiencies, customer service, productivity, staffing, and costs.
   • Identifies and implements opportunities for performance and financial improvement.

2. Process improvement and workflow optimization.

   • Commits to a focus on continuous improvement of workflow processes and procedures.
   • Identifies opportunities for process improvement using efficient and cost-effective approaches, following the PDSA process for implementation of changes.

3. Collaboration with other leaders and staff to achieve high performance in operations.

   • Works closely with patient services managers to problem-solve operational issues involving clinical services, such as patient schedules, access, and daily flow.
   • Collaborates with other clinical managers to establish and implement organizational policies and procedures, ensuring consistency across all departments.
   • Works closely with clinical managers to evaluate, enhance systems, forms, procedures, and methods used in providing clinical care.
   • Collaborates with providers on clinical services.
   • Participates in process improvement discussions for meeting patient care and customer service objectives.
   • Contributes to the preparation of the annual budget and takes a lead role in managing financial resources.

4. Strategic planning, financial management, and overall management and direction.

   • Manages department staffing needs, including hiring, evaluations, training, and policy compliance.
   • Conducts supervisory responsibilities in conjunction with Human Resources.
   • Leads and develops staff by providing feedback, building skills and knowledge, and developing a high-performing team.
   • Supports the organizational mission and contributes to the development of organizational objectives and policies, ensuring that employees understand them.
   • Coordinates with Finance on the development and maintenance of the departmental budget, monitors and addresses spending, and ensures ongoing budgetary compliance.
   • Establishes departmental performance benchmarks, expectations, and reviews performance compared to established expectations.
   • Collaborates with leadership to develop strategies that support departmental growth, identify new revenue opportunities, reduce costs, and address future needs through innovation and strategic partnerships.

Professional, Technical Knowledge, Skills & Abilities

• Possesses the equivalent of formal training in healthcare, usually in the form of a major in nursing-related field as part of a Bachelors Degree program or related work experience.
• Must know all aspects of the trade as it is performed in the organization, sufficient to effectively train or instruct others and to serve as a resource to employees.
• Maintains current knowledge of standards of care, typically acquired through continuing medical education.

Technical Skills

• Demonstrates necessary proficiency with all electronic clinical systems, including electronic health record (EHR), clinical workflow, communication system, and scheduling systems in use at the health center.
• Prepares documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
• Uses Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables, and other standard spreadsheet elements.

Education

• Graduation from an accredited school of nursing; BSN preferred.

Experience

• Minimum four years of professional nursing preferred or equivalent experience in health care.
• One year of management experience including supervision preferred.

Certificate/License

• Current RN license in the State of Michigan.
• Current BCLS certification.