p>Document Processing and Communication: - Open, sort, prioritize, distribute and file incoming mail and documents received in compliance with office procedures;
- Review all applications, forms, and documents received for accuracy, completion, and compliance with federal, state and institutional guidelines;
- Track customer requests and prepare written correspondence including preparing packets of material based on those requests;
- Generates email, paper letters, or ROAMESG notifications to students regarding missing information, aid offers, revisions, SAP, etc;
- Responsible for assisting the Specialist II staff with dedicated outreach to students through letters, email and phone regarding Satisfactory Academic Progress, dependency override decisions, professional judgment decisions, or other requests as needed;
- Screen, review and process returned mail due to incorrect, insufficient or incomplete addresses;
- Return voice mail messages and respond to requests from the Financial Aid Office email in a timely manner.
- Participation in professional development campus opportunities and committees;
- Third party resources;
- Online student responsibilities Continuous Quality Improvement:
- Work with the Director of Financial Aid to identify specific goals and expected outcomes, develop and implement an assessment plan to evaluate progress toward the attainment of the goals, and utilize the assessment data to revise procedures and processes to achieve the expected outcomes for the office;
QUALITIES:
- Exemplary customer service skills;
- Thorough knowledge of all financial aid forms, applications, and documents;
- Excellent verbal and written communication skills;
- Comfortable using personal computer for internet, search engines, Microsoft and Outlook programs;
- Ability to accurately interpret data in Banner from the Financial Aid, Admissions, Registrar, and Accounts Receivable components;
- Ability to work well with diverse populations in a sensitive non-threatening manner.