FULL_TIME

FEED

UNKNOWN

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI Careers

Call Center Sales Supervisor

[AW]-iCims

Call Center Customer Service Supervisor

Experienced Call Center Operations Supervisor

Experienced Call Center Quality Assurance Supervisor

High school diploma or equivalent Minimum of three (3) years of call center experience, including at least one (1) year in a lead or supervisory role Demonstrated experience analyzing call reporting data and identifying trends to drive operational and quality improvements Demonstrated, solution-focused call center experience with a track record of resolving issues and improving the member experience Demonstrated experience coaching, developing, and managing performance of a team in a fast-paced operational environment Comfort working with data and a willingness to use, and learn, AI-driven technology and reporting tools. Bachelor's degree preferred Experience with AI-powered call center technology (e.g., speech analytics, AI quality monitoring, chatbots or virtual agents) Experience with workforce management, scheduling, and QA tools Knowledge of the healthcare or non-emergency medical transportation (NEMT) industry Bilingual Spanish.

SafeRide Inc

Call Center Supervisor

Champion the use of data-driven decision-making and AI-enabled tools and technology (e.g., speech/interaction analytics, AI-assisted quality monitoring, workforce management platforms) to improve efficiency, quality, and member experience. The ideal candidate brings strong call center leadership experience, a data-driven approach to performance management, and comfort using modern technology and AI-powered tools to drive better outcomes.

SafeRide Health

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Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop, talk, see, and walk.

HOUR

City of Amarillo, TX

Call Center Agent

Assist Call Center Supervisor and Operations Manager with office tasks as needed. Skip tracing for good address and phone numbers as scheduled/needed.

i3 Verticals

Call Center Agent (Bilingual English and Spanish Preferred)

i3 Verticals, LLC (formerly Charge Payment, LLC)

Call Center Representatives support the mission of People''s Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care. Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements.

PEOPLES COMMUNITY CLINIC

Call Center Representative

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care. Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements.

People's Community Clinic

Call Center Customer Service Manager

Advise call center staff as needed and review staff’s work to ensure the highest quality work is performed when screening participants for studies. The Call Center Coordinator supports participant recruitment through the planning and execution of recruitment strategies using a combination of media and community outreach.

Fortrea

Call Center Coordinator II

Job Overview: The Call Center Coordinator supports participant recruitment through the planning and execution of recruitment strategies using a combination of media and community outreach. Advise call center staff as needed and review staff's work to ensure the highest quality work is performed when screening participants for studies.

Fortrea Inc

Call Center Team Lead

As a CATI Team Lead you will be responsible for supporting CATI research projects, interviewer productivity, and CATI management. Decision Information Resources, Inc. is seeking a motivated, detail-oriented, and experienced individual to work as a Team Lead in our Houston call center.

DECISION INFORMATION RESOURCES

Call Center Team Lead I

Coordinates with Ops Supervisors for QA meetings with teams and Root Cause Analysis (RCA) sessions with agents. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/ .

Process Analyst Jobs in Missouri

Call Center Sales Supervisor MCI Careers

Call Center Customer Service Supervisor MCI Careers

Experienced Call Center Operations Supervisor MCI Careers

Experienced Call Center Quality Assurance Supervisor MCI Careers

Call Center Supervisor SafeRide Inc

Call Center Supervisor SafeRide Health

Call Center Agent City of Amarillo, TX

Call Center Agent (Bilingual English and Spanish Preferred) i3 Verticals

Call Center Agent (Bilingual English and Spanish Preferred) i3 Verticals, LLC (formerly Charge Payment, LLC)

Call Center Representative PEOPLES COMMUNITY CLINIC

Call Center Representative People's Community Clinic

Call Center Customer Service Manager MCI Careers

Call Center Coordinator II Fortrea

Call Center Coordinator II Fortrea Inc

Call Center Team Lead MCI Careers

Call Center Team Lead I DECISION INFORMATION RESOURCES

Onsite Call Center Quality Analyst Qualfon, Inc.

Onsite Call Center Quality Analyst Qualfon

Call Center Agent Job Openings (Full Time) MCI LC

Call Center Representative Job Openings (Full Time) MCI LC

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