Buckhannon, WV30+ days ago
Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customers electronic devices • Maintains a unity gain network • Fulfills FCC-required network tests • Performs all duties of Maintenance Tech I and II as necessary • Troubleshoots and repairs the distribution network from headend to customers electronic devices • Maintains network integrity through preventive maintenance • Build, troubleshoot, and repair all aspects of the FTTH & RFOG Networks • Resolves issues at installation and on scheduled service call from customers electronic devices to tap • Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement • Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing • Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise • Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency • Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion • Other tasks may be assigned, as needed to support the infrastructure and team. Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security.