li>Oversee execution and continuous improvement of practice workflows, including but not limited to: ā¢ Scheduling: Support all aspects related to patient scheduling, develop and oversee the schedules for admin and clinical team members, manage provider schedules and clinic schedule structure to ensure a seamless experience for clients, and providers ā¢ Client Experience: Ensure DH client experience is implemented as designed, promoting an overall positive client experience, support efficient and comprehensive clinic appointment flow, lead our Service Recovery Process when issues arise, and solicit and review feedback from clients and review key performance indicators ā¢ Billing and Insurance: Provide oversight of all billing and insurance questions (e.g., verification of benefits and personal financial plans) including team education and training and client educational tools, oversee hospital and clinic procedure authorization process, including hospital superbills, and partner with Central Team partners on inventory management ā¢ Inventory Management: Partner with Central Team partners on inventory management, procure designated practice-specific items (e.g., clinical supplies, office supplies, team uniforms, etc.) and maintain accurate, updated logs ā¢ Operational Workflow Issues: Identify any operational workflow issues that interfere with client care and the team's ability to properly execute on their responsibilities, provide a solution-focused summary of the issue/barrier to appropriate stakeholders, work through the issue and come up with an agreed-upon solution (e.g., new/updated process) ā¢ Training and Development: Support training and development of impacted team members on agreed-upon solution, ensuring new/updated processes are implemented, partner with the Product team to update playbooks and tools, identify practice-specific needs and develop processes/process improvement along with Regional Director and Product Team ā¢ Performance Metrics: Review dashboards to identify leading indicators of team and practice operations-related issues, develop and test hypotheses, pulling in appropriate stakeholders and additional data, develop improvement plans, test the plans, measure the impact, and iterate as needed ā¢ Communication: Maintain a strong pulse on the health of the team and the metrics of the practice at all times, being able to report out real-time, as needed, lead frequent, clear, concise, closed-loop communication across the many dimensions of the practice team, lead daily morning huddles and provide daily schedule communications and real-time updates as needed, lead monthly all-team meetings, and provide ongoing training and development as needed ā¢ Other Duties: Orchestrate other team meetings (e.g., Lunch & Learns) and other duties as assigned. Role Description:
Our Practice Managers are passionate about helping women get the high-quality, loving care they need and deserve and supporting interdisciplinary teams of providers and staff in fast-growing practices.