NewTax Manager JobotTax ManagerSanta Clarita, CA$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Excellent communication skills – oral, written, and interpersonal with the ability to convey information in a clear and concise manner to upper level team members and clients.
NewCI Manager Johnson Service GroupCI ManagerOxnard, CAThis role leads to the deployment, governance, and sustainment of company’s elements across the site, with primary focus on cost productivity, KPI performance improvement, and disciplined execution. The Continuous Improvement Manager is the site level) and is accountable for driving measurable customer satisfaction, operational and financial performance improvement.
Dialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNCamarillo, CA$71,000–$150,000 / yearFacilitate timely workup of patients for access management, dialysis services, patient education, hospitalizations, and kidney transplantation as appropriate, and ensures coordination of care with the multidisciplinary renal team. Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.
Project Manager Senior- #26-18873 US Tech Solutions, Inc.Project Manager Senior- #26-18873Thousand Oaks, CAPosition Summary The Precision Medicine PMO team is seeking a highly organized and collaborative Program Manager to support management of strategic and above-asset initiatives for the Clinical Biomarkers Laboratory (CBL) and Translational Pathology team. Program and project management skills with experience in a healthcare-related environment, operationalizing strategic initiatives, including cross-functional strategic planning, development of integrated plans, monitoring and driving execution to plan.
Project Manager Senior #26-18866 US Tech Solutions, Inc.Project Manager Senior #26-18866Newbury Park, CATechnology Transfer & New Product Introduction (NPI) Lead complex peptide drug substance manufacturing new product introduction technology transfer activities for new launches or programs tech transferring into CDMO programs from development through commercial implementation. The successful candidate will serve as a key leader responsible for transferring peptide manufacturing processes across external manufacturing sites, driving cross-functional execution, managing technical and operational risks, and ensuring successful delivery of clinical and commercial supply.
Project Manager #26-18752 US Tech Solutions, Inc.Project Manager #26-18752Thousand Oaks, CABasic Qualifications: Doctorate degree or Master’s degree and 2 years of experience or Bachelor’s degree and 4 years of experience or Associate’s degree and 8 years of experience or High school diploma / GED and 10 years of experience. Day to Day Responsibilities: Maintaining project plans and trackers—updating timelines, milestones, action logs, assumptions, risks, issues, and changes.
NewProject Manager Senior #26-19045 US Tech Solutions, Inc.Project Manager Senior #26-19045Newbury Park, CAWe are seeking a Seasoned Project Manager to join our group of leaders and business partners on a highpriority initiative focused on simplifying one of largest crossfunctional processes—driving meaningful value across the enterprise. Job Description: The ideal candidate is a Senior Project Manager with 5–7+ years of experience leading complex cross-functional initiatives within biotech, pharma, life sciences, or consulting environments supporting those industries.
Audit Manager & Audit Senior (Non Profit Industry) Gables Search GroupAudit Manager & Audit Senior (Non Profit Industry)Woodland Hills, CAAs an Audit Senior, you will perform and lead fieldwork on nonprofit audit engagements while mentoring junior staff and working closely with managers and partners. A progressive, highly respected regional CPA firm is expanding its Assurance practice and is seeking both an Audit Manager and an Audit Senior with experience serving nonprofit organizations .
NewHospital Manager Anza Animal ClinicHospital ManagerWestlake Village, CA$70,000–$80,000This location provides the perfect balance: a supportive, small-town feeling within a short driving distance of the cultural and professional hubs of Los Angeles, allowing you to enjoy a high quality of life outside of the clinic. Our diverse case load ensures you will refine your skills in essential areas like Surgery and Dentistry, while also expanding your knowledge through Exotics cases and therapeutic modalities such as Laser treatment.
NewVeterinary Hospital Manager Anza Animal ClinicVeterinary Hospital ManagerWestlake Village, CA$70,000–$80,000This location provides the perfect balance: a supportive, small-town feeling within a short driving distance of the cultural and professional hubs of Los Angeles, allowing you to enjoy a high quality of life outside of the clinic. Our diverse case load ensures you will refine your skills in essential areas like Surgery and Dentistry, while also expanding your knowledge through Exotics cases and therapeutic modalities such as Laser treatment.
NewTax Manager Gables Search GroupTax ManagerWoodland Hills, CAAssumes responsibility for smooth flow of tax returns through the tax preparation system to assure accurate, complete and timely preparation and delivery of all clients’ tax returns. Assumes client service responsibility for clients the Tax Manager works directly with or clients where the responsibility is delegated from the Partner.
NewTax Senior Manager Gables Search GroupTax Senior ManagerWoodland Hills, CAAssumes client service responsibility for clients the Tax Senior Manager works directly with or clients where the responsibility is delegated from the Partner. Works to develop responsible, trained staff by assisting in recruiting, performance evaluations, development training aids, and acting as an instructor in professional development programs.
NewQA Engineer Johnson Service GroupQA EngineerValencia, CALead and teach multidisciplinary effort to perform Root Cause analysis on internal and external products with timely responses and ensure all corrective actions are validated to prevent recurrence of non-conformances. This role will be a leader in the organization to support all MRB and RMA activities and appropriate root cause problems solving and improvement to prevent recurrence of customer escapes and internal defects.
NewRESTAURANT MANAGER Stonefire Grill Restaurant ManRESTAURANT MANAGERSan Buenaventura, CA$25–$27 / hourEqually important and connected is the partnership with the General Manager (GM), Assistant General Manager (AGM), and Executive Kitchen Manager (EKM) in overseeing the planning, organizing, training, and development of each individual manager and team member, as well as the shared achievement of stated objectives in finance, safety, quality and the cultural environment of the restaurant. Description: RESTAURANT MANAGER | JOB DESCRIPTION Reports to: General Manager | Location: Restaurant FLSA Status: Non-Exempt | Compensation Range $25.00-$27.00 per hour ABOUT THE ROLE: Driven by our values and an innate understanding of our culture, the Restaurant Manager’s primary responsibility is to assist and provide our guests with an exceptional and memorable dining experience that exceeds their expectations.
NewDevelopment Project Manager - Multifamily Michael Page USADevelopment Project Manager - MultifamilyTarzana, CA$170,000–$200,000 / yearFull timeReporting to the VP of Development, the Project Manager will be responsible for the following: Manage the entitlement process with the City of Los Angeles, including coordination with LADBS, Planning Department, and the Warner Center Specific Plan review process. Specializing in ground up multifamily, mixed-use, industrial, and hospitality projects, the team has consistently delivered top products across their 20 year history.
Veterinary Practice Manager Thrive Pet HealthcareVeterinary Practice ManagerThousand Oaks, CAThese duties include hiring and training hospital staff; working with leadership and finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health.
Practice Manager - Santa Clarita Banfield Pet HospitalPractice Manager - Santa ClaritaSanta Clarita, CA$70,204–$101,406 / yearThrough a professional relationship with other stakeholders, including the veterinary medical team, field leadership, our corporate headquarters and PetSmart associates (if applicable), you'll be helping optimize the growth of both businesses. Required Education/Licenses: Bachelor's degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Practice Manager - Primary & Specialty Care, Westlake Village (La Venta) University of CaliforniaPractice Manager - Primary & Specialty Care, Westlake Village (La Venta)Westlake Village, CA$86,400–$184,800 / yearResponsibilities include but are not limited to: overseeing patient experience, access, financial and budgetary oversight, staff human resources oversight, clinician on/off-boarding, care coordination and communication, space management, supply-chain management, environment of care, clinical outcomes, medication management, quality and safety reporting, revenue cycle management, policy development and deployment for assigned practice. Interpersonal skills to promote a cooperative and productive work environment and to establish and maintain cooperative, productive working relationships with faculty, residents, medical students and staff from various social, cultural, and economic backgrounds.
NewVeterinary Practice Manager Caring Hands Veterinary HospitalVeterinary Practice ManagerThousand Oaks, CAFull timeThese duties include hiring and training hospital staff; working with leadership and finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health.
Practice Manager - Primary & Specialty Care Westlake Village La Venta UCLA Health SystemPractice Manager - Primary & Specialty Care Westlake Village La VentaWestlake Village, CA$88,900–$190,300 / yearResponsibilities include but are not limited to: overseeing patient experience, access, financial and budgetary oversight, staff human resources oversight, clinician on/off-boarding, care coordination and communication, space management, supply-chain management, environment of care, clinical outcomes, medication management, quality and safety reporting, revenue cycle management, policy development and deployment for assigned practice. Responsibilities also includes following and adhering to personnel policy and procedure, recruiting qualified personnel, partnering with Lead physician, clinic leads/supervisors, Medical Director, and Director of Operations to assure an overall effective operation.
NewProduct Communications Manager Corebridge Financial IncProduct Communications ManagerWoodland Hills, CA$85,000–$95,000 / yearOur team oversees brand positioning and strategy, digital and social media, employee and executive communications, media relations, industry research and thought leadership, product marketing, customer regulatory communications, and social impact and sponsorship programming. Working closely with Legal, Compliance, Ad Review, Red Oak, Marketing, Product, Technology, Operations, and Distribution partners, this individual coordinates reviews and approvals to ensure communications are accurate, clear, customer-focused, and aligned with business and regulatory requirements.
Practice Manager- Primary & Immediate Care, Woodland Hills University of CaliforniaPractice Manager- Primary & Immediate Care, Woodland HillsWoodland Hills, CA$89,800–$192,200 / yearResponsibilities include but are not limited to: overseeing patient experience, access, financial and budgetary oversight, staff human resources oversight, clinician on/off-boarding, care coordination and communication, space management, supply-chain management, environment of care, clinical outcomes, medication management, quality and safety reporting, revenue cycle management, policy development and deployment for assigned practice. Interpersonal skills to promote a cooperative and productive work environment and to establish and maintain cooperative, productive working relationships with faculty, residents, medical students and staff from various social, cultural, and economic backgrounds.
Practice Manager- Primary & Immediate Care Woodland Hills UCLA Health SystemPractice Manager- Primary & Immediate Care Woodland HillsWoodland Hills, CA$88,900–$190,300 / yearResponsibilities include but are not limited to: overseeing patient experience, access, financial and budgetary oversight, staff human resources oversight, clinician on/off-boarding, care coordination and communication, space management, supply-chain management, environment of care, clinical outcomes, medication management, quality and safety reporting, revenue cycle management, policy development and deployment for assigned practice. Responsibilities also includes following and adhering to personnel policy and procedure, recruiting qualified personnel, partnering with Lead physician, clinic leads/supervisors, Medical Director, and Director of Operations to assure an overall effective operation.
Practice Leader, Employee Benefits Hub InternationalPractice Leader, Employee BenefitsVentura, CA$180,000–$250,000 / yearIn partnership with the EB Sales Leader, the Practice Leader provides overall strategic and operational leadership for the Employee Benefits Line of Business - including team development, client stewardship, workflow optimization, and cross-functional collaboration with Commercial and Personal Lines. Play a key role at finalist meetings as the EB Expert; activate and strategically deploy specialty services to win business, secure existing accounts, and evolve multi-year client plans.
Leave of Absence Manager Guitar Center CompanyLeave of Absence ManagerWestlake Village, CA$105,000–$130,000 / yearFull timeThis role serves as the subject matter expert, providing strategic guidance on best practices, developing and implementing process improvements, establishing and managing data reporting needs, actively engaging with delivery partners, and serving as the point of escalation for timely resolution. Oversee the administration of all leave types, including Family and Medical Leave Act (FMLA), short-term disability, long-term disability, workers' compensation, personal leaves, intermittent leaves, parental leaves, and gig leaves.
NewQA/Technical Services Manager Tree TopQA/Technical Services ManagerOxnard, CA$115,000–$130,000 / yearFull timeIf you require an accommodation to participate in our application process, please contact Human Resources at: hr@treetop.com or 509-697-7251.All offers are contingent upon successful completion of a background check and drug screening, in accordance with company policy and applicable state law. Pay InformationSalary Range: $94,300-141,450 annually Target Starting Range: $115,000 to $130,000 annuallyThis range reflects the full pay scale for all roles within this position's grade.
Veterinarian (DVM/VMD) – General Practice & ER | Southwest Opportunities PetVet Care CentersVeterinarian (DVM/VMD) – General Practice & ER | Southwest OpportunitiesThousand Oaks, CA$190,000–$275,000 / yearWhether you are looking for your next Associate Veterinarian role in a suburban, urban, or rural community, you can build meaningful local relationships and practice collaborative, high-quality veterinary medicine with the support of a nationwide network. Pay Range $190,000—$275,000 USD At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible.
Sr. Manager, HR Business Partner Operations Pharmavite LLCSr. Manager, HR Business Partner OperationsValencia, CA$120,000–$200,000 / yearThe Senior Manager, Human Resources Business Partner, Manufacturing & Technical Operations is a strategic and hands-on HR leader supporting Manufacturing, Technical Operations, Engineering, Business Excellence, and Co-Manufacturing teams across Valencia A and San Fernando sites. The Senior Manager translates business priorities into practical people strategies, advises leaders on complex employee and organizational matters, strengthens manager capability, and leads talent initiatives that drive measurable impact.
Program Manager - Lumina / Woodlake People ConcernProgram Manager - Lumina / WoodlakeChatsworth, CAWith compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions clinical services while employing trauma-informed care and harm reduction approaches.
Associate Brand Manager, Brand Activation PharmaviteAssociate Brand Manager, Brand ActivationWest Hills, CA$80,000–$133,000 / yearYou must enjoy working in a collaborative, cross-functional work environment and leading project management to ensure marketing needs are communicated well and that the best interests of the customer and the brand are honored first and foremost. Project manage integrated and campaigns and lead cross functional team of internal and external stake holders to build and deliver programs with maximum effectiveness.
Manager, Data Analytics - Procurement Pharmavite LLCManager, Data Analytics - ProcurementWest Hills, CA$100,000–$166,000 / yearLeading a team of analytics professionals, this role helps move Procurement from descriptive reporting toward more predictive, actionable decision support across spend visibility, supplier performance, contract compliance, working capital, supplier risk, and category strategy. This role owns the Procurement analytics roadmap and partners with Procurement leadership, IT, and cross-functional teams to deliver practical, scalable reporting and insight solutions.
Manager, Brand Activation Pharmavite LLCManager, Brand ActivationWest Hills, CA$100,000–$166,000 / yearYou must enjoy working in a collaborative, cross-functional work environment and leading project management to ensure marketing needs are communicated well and that the best interests of the customer and the brand are honored first and foremost. This includes developing compelling marketing strategies that are grounded in deep understanding of consumer insights, leading creative brand communications, and executing multi-channel activation plans.
Assistant Manager Guest Experience | Valencia Town Center Lululemon Athletica IncAssistant Manager Guest Experience | Valencia Town CenterValencia, CA$27.31–$36.95 / hourThe Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
Food & Beverage Manager - Little Beach House Malibu Soho House UK LtdFood & Beverage Manager - Little Beach House MalibuMalibu, CA$75,000–$90,000 / yearInfluential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets. Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements.
Food & Beverage Manager - Little Beach House Malibu Soho House & Co.Food & Beverage Manager - Little Beach House MalibuThousand Oaks, CA$75,000–$90,000 / yearInfluential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets. Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements.
Senior Project Manager Aditi ConsultingSenior Project ManagerThousand Oaks, California, United States, CARemote$50–$52 / hourConsent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. The Precision Medicine PMO team is seeking a highly organized and collaborative Program Manager to support management of strategic and above-asset initiatives for the Clinical Biomarkers Laboratory (CBL) and Translational Pathology team.
Restaurant Manager Red Lobster Hospitality LLCRestaurant ManagerCanoga Park, CA$68,640–$74,200 / year1+ years management or supervisory experience in restaurant, hotel, retail or general business required *2+ years casual dining or full-service restaurant management experience preferred. We offer an in-restaurant training program for new Restaurant Managers, individual development plans and ongoing training and certification programs to keep you at the top of your game.
NewManager AMC Entertainment, Inc. (Inactive)ManagerNorthridge, CA$24–$25.20 / hourCommunicate with impact by listening and collaborating effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners in fast-paced, high-volume settings. Inspire results by confidently leading teams and leveraging available resources to meet goals and deliver a strong guest and team experience.
Insomniac - Project Manager, Site Production Insomniac HoldingsInsomniac - Project Manager, Site ProductionCalabasas, CaliforniaInsomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.
Insomniac - Manager, Back of House Operations Insomniac HoldingsInsomniac - Manager, Back of House OperationsCalabasas, CaliforniaInsomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. Oversee and help facilitate our staff, guest list, artist, and media check-in locations by making sure the hours of operations are efficient, the proper credentials are sufficiently ordered, and the check-in managers have properly staffed each check-in location.
Senior Manager - Drug Substance Technology & Engineering Amgen IncSenior Manager - Drug Substance Technology & EngineeringThousand Oaks, CAIn addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. You will lead a team of downstream process engineers and play a key role in early phase technology transfer and the manufacturing execution, process optimization, and strategic improvement initiatives across all phases of development and the commercialization lifecycle.
Senior Manager – Drug Substance Technology & Engineering AmgenSenior Manager – Drug Substance Technology & EngineeringThousand Oaks, CaliforniaIn addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. You will lead a team of downstream process engineers and play a key role in early phase technology transfer and the manufacturing execution, process optimization, and strategic improvement initiatives across all phases of development and the commercialization lifecycle.
Insomniac - Facilities Manager Insomniac HoldingsInsomniac - Facilities ManagerCalabasas, CaliforniaInsomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.
NewDistrict Sales Manager - United States Field Amgen IncDistrict Sales Manager - United States FieldThousand Oaks, CAThis position will require strong ability to collaborate cross-functionally with other Amgen business units including District Sales Mangers, Regional Sales Directors, the Virtual Selling Team (VST), and Corporate Account Managers. Setting appropriate short term and long term objectives; demonstrated success in communicating & collaborating with sales staff, peers, business unit counterparts in an effective and timely manner.
NewEnvironmental Lead - Client Services Manager PsomasEnvironmental Lead - Client Services ManagerSanta Clarita, CA$140,000–$200,000 / yearFull timeAs our Environmental Lead | Client Service Manager for the Greater Los Angeles Region, you will lead the continued growth of our Environmental Services practice while serving as a trusted advisor to public and private sector clients throughout the region. Technical Oversight: Guide multidisciplinary teams delivering CEQA/NEPA compliance, permitting, biological resources, cultural resources, air quality, noise, and related environmental services.
Amusement (Arcade) Manager Round1Amusement (Arcade) ManagerVentura, California$27–$29.25Work Environment: While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. We’re looking for a Manager to help lead the team at our brand-new family entertainment facility opening soon at Pacific View, Ventura!
Assistant Kitchen Manager Texas Roadhouse Holdings LLCAssistant Kitchen ManagerValencia, CA$20–$23 / hourAt Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements.
Assistant Service Manager Texas Roadhouse Holdings LLCAssistant Service ManagerValencia, CA$20–$23 / hourEnsures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
Account Manager Scorpion IncAccount ManagerValencia, CAAccount Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives. Team Collaboration: Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.
Service Manager - Incycle - Santa Clarita, CA Specialized Bicycle Components, Inc.Service Manager - Incycle - Santa Clarita, CAValencia, CAThe service manager is ultimately responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces. The service manager must also improve rider service quality results by continuously studying, evaluating, and re-designing the fixed processes of the department; informing, communicating, ands achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly.