Key Responsibilities ā¢ Hire, develop, and manage cross-functional operations teams including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites; ā¢ Build organizational capability through performance management, coaching, mentoring, and career development; ā¢ Establish appropriate staffing levels and organizational structure to meet current and future business demands through headcount forecasting, resource allocation, and succession planning; ā¢ Own 24x7 operational accountability ensuring uptime, reliability, security, and availability meet or exceed SLAs; ā¢ Oversee incident and change management processes and act as escalation point for critical incidents; ā¢ Ensure effective management of ticket queues, work prioritization, shift scheduling, and on-call rotations across facility, operations, and logistics teams; ā¢ Drive operational KPIs and metrics including uptime, MTTR, MTBF, inventory accuracy, capacity utilization, and cost efficiency; ā¢ Lead post-incident reviews with root cause analysis and implement corrective actions; ā¢ Collaborate cross-functionally with Engineering, Program Management, Supply Chain, Construction, and Product teams to align priorities and deliver business objectives; ā¢ Champion process improvements, automation initiatives, safety programs, and environmental sustainability; ā¢ Lead change management and implement new processes, technologies, and operational models at scale. Basic Qualifications ā¢ Bachelors degree in Engineering, Business, or Operations Management (or equivalent experience) ā¢ 5+ years in datacenter operations, mission-critical facilities, or IT infrastructure with 2+ years managing teams of 10+ employees ā¢ Proven track record managing 24x7 operations with demonstrated success meeting or exceeding availability and reliability SLAs ā¢ Deep understanding of datacenter infrastructure including power distribution, cooling systems, server hardware, networking, and facility management Preferred Qualifications ā¢ 8+ years in datacenter operations with 4+ years managing large teams (10+ employees); ā¢ Experience at hyperscale providers or Tier III/IV facilities managing 50MW+ campuses; ā¢ Experience with incident management, change management, vendor management, and operational excellence frameworks; ā¢ Excellent communication and executive presentation skills with ability to influence senior leadership and cross-functional stakeholders; ā¢ Data-driven decision maker with strong analytical skills; demonstrated ability to build, scale, and develop high-performing teams in fast-paced environments; Salary & Benefits Competitive total compensation package (salary + equity).