["Remote Customer Care Manager | Lead AI-Driven CX","Remote Customer Care Manager | Lead AI-Driven CX"] JCPenny["Remote Customer Care Manager | Lead AI-Driven CX","Remote Customer Care Manager | Lead AI-Driven CX"]WayneRemoteJCPenney is seeking a Customer Care Manager to lead and develop a remote team focused on delivering exceptional customer service and driving sales objectives. This role requires strong leadership capabilities, excellent communication skills, and the ability to implement process improvements.
Program Manager, Customer Care Services ICF International IncProgram Manager, Customer Care ServicesMI$98,614–$167,644 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. This role involves direct interaction and coordination across local energy efficiency program implementation teams, the customer care services organization, subcontractors, and client representatives to ensure program goals and client expectations are met or exceeded.
Software Engineering Manager - Customer Care and Aftersales General Motors CoSoftware Engineering Manager - Customer Care and AftersalesWarren, MI$160,000–$290,000 / yearThis leader will manage an established engineering team and a critical portfolio supporting dealer parts order entry, retail inventory management, and order visibility, while remaining technically hands-on through design reviews, pull requests, debugging, and selective development work aligned to GM's SaaS First, Cloud First, AI First direction. Lead a team of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB+/POEM), and related order visibility capabilities.
Clinical Care Manager II (Union) - Michigan Licensed Elevance HealthClinical Care Manager II (Union) - Michigan LicensedDearborn, MIExperience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit only), or A minimum of 2 years' experience, prior to licensure with Carelon Behavioral Health Options Clinical Operations Unit functioning as a Clinical Support Specialist with required licensure activities supervised by the Clinical Manager or Clinical Director. Evaluates clinical appropriateness of treatment using professional knowledge within Carelon Behavioral Health Options clinical and work site guidelines and renders certification decisions or seeks consultations for non-certification decisions.
Department Manager--Customer Experience Manager The Michaels Companies IncDepartment Manager--Customer Experience ManagerRochester Hills, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Clinical Care Manager II (Union) - Michigan Licensed Elevance Health IncClinical Care Manager II (Union) - Michigan LicensedDearborn, MIExperience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit only), or A minimum of 2 years' experience, prior to licensure with Carelon Behavioral Health Options Clinical Operations Unit functioning as a Clinical Support Specialist with required licensure activities supervised by the Clinical Manager or Clinical Director. Evaluates clinical appropriateness of treatment using professional knowledge within Carelon Behavioral Health Options clinical and work site guidelines and renders certification decisions or seeks consultations for non-certification decisions.
NewCustoms Specialist Kuehne + Nagel International AGCustoms SpecialistPlymouth, MIFor example, your work could ensure that a global product launch happens on time-such as ethically sourced beauty and bath products stocked at local stores for your loved one''s valued self-care routine. Accurate completion of all PSG data interfaces (i.e. FDA, EPA, DOT, FCC, Fish & Wildlife etc. ) and communicate entry # and entry status to carrier.
Connection 2 Care (C2C) Program Manager MyCare Health CenterConnection 2 Care (C2C) Program ManagerCenter Line, MIKNOWLEDGE, SKILLS, AND ABILITIES: Must demonstrate excellent interpersonal skills and team-building skills; Must have excellent decision-making skills, and attention to detail is imperative; Professional written, verbal and listening communication skills; Excellent computer skills including expert knowledge of Microsoft Office suite including Excel and Outlook; Database management proficiency required; data entry skills required; High functioning stress management, time management, and critical thinking skills are necessary for success in this role; Federally Qualified Health Center experience preferred, but not required. GENERAL DESCRIPTION: The Connection 2 Care (C2C) Program Manager oversees the outreach, counseling, navigational, and case management services to recently released prisoners including those affected by chronic diseases, substance use (SU) and/or mental health issues who present at or are referred to the Connection 2 Care Program (C2C) at MyCare Health Center.
Manager Patient Services - Neonatal Intensive Care Unit (NICU) DMC Sinai-Grace HospitalManager Patient Services - Neonatal Intensive Care Unit (NICU)Detroit, MIThe Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. The position is medium in scope or impact with less than 50 FTE direct/indirect-reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level.
New["Store Manager in Training","Store Manager in Training"] CVS Health["Store Manager in Training","Store Manager in Training"]Livonia$18.50–$26.25 / yearHigh School diploma or GED Bachelor's Degree Retail management experience, or experience as a CVS SupervisorA high school diploma or GED is required- A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree. Our team of people, that support your growth toward your leadership career include: your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager coach.
Product Manager - Customer Sentiment Ford Motor CoProduct Manager - Customer SentimentDearborn, MI$6–$8 / hourThe ideal candidate will possess a deep understanding of mobile digital ecosystems, a passion for user experience, and the ability to navigate complex cross-functional landscapes to turn customer pain points into implemented solutions. Proactive Issue Management: Systematically identify and prioritize critical issues arising from feedback, driving urgent problem-solving efforts with engineering to minimize user disruption.
NewSenior Manager, Transformation Deployment - Ford Customer Service Division (FCSD) Ford Motor CoSenior Manager, Transformation Deployment - Ford Customer Service Division (FCSD)Dearborn, MI$138,240–$261,720 / yearThe Senior Manager, Transformation Deployment - FCSD is a hands-on technical leader with operational experience responsible for driving, executing, and sustaining end-to-end transformation efforts across all Ford Customer Service Division (FCSD) process areas (including parts logistics, warehousing, distribution networks, dealer service support, and customer service operations). FCSD End-to-End Transformation Leadership: Direct and oversee the execution of operational transformation initiatives across the FCSD value stream (e.g., parts ordering, warehousing, distribution, and service operations) from inception to delivery and where they interact with Product Creation & Industrialization processes.
New["OR/Pre-Op/PACU Manager Full Time Days","OR/Pre-Op/PACU Manager Full Time Days"] DMC Sinai-Grace Hospital["OR/Pre-Op/PACU Manager Full Time Days","OR/Pre-Op/PACU Manager Full Time Days"]DetroitThe Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. The position is medium in scope or impact with less than 50 FTE direct/indirect-reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level.
["Assistant Store Manager - White House Black Market","Assistant Store Manager - White House Black Market"] White House Black Market["Assistant Store Manager - White House Black Market","Assistant Store Manager - White House Black Market"]Wayne$19.92–$24.90 / hourPosition ObjectiveThe Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability. CompetenciesCultureManages ComplexityPlans and AlignsOrganizational SavvyCourageLiving the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
Health Care Technology Strategy Senior Manager Deloitte Touche Tohmatsu LtdHealth Care Technology Strategy Senior ManagerDetroit, MI$190,200–$372,000 / yearThese strategic choices help inform the development of the appropriate business models, operating models, technology strategies, IT and AI roadmaps, platforms, ecosystems, and capability investments to support their strategic visions, as well as to maximize the ROI on technology investments and leverage technology and digital trends to architect future business strategies. Our clients include hospitals, academic medical centers, health systems, home health agencies, long-term care providers, outpatient facilities, ambulatory surgery centers, physician groups, health plans, health insurers, pharmacy benefit managers, and retail health care organizations.
Territory Manager (Continence Care) - Detroit, MI Coloplast CorpTerritory Manager (Continence Care) - Detroit, MIDetroit, MIRemote$140,000–$165,000 / yearThe Continence Care Territory Manager is responsible for achieving territory sales objectives through selling activities which include cultivating business partnerships with key decision makers, product in-services, driving market share and sales growth. Employees in this role are expected to meet healthcare customers in person at their facilities or healthcare systems; therefore, this will require completion of credentialing requirements that meet the access requirements of each healthcare facility or system.
Health Care Marketing Strategy Manager Deloitte Touche Tohmatsu LtdHealth Care Marketing Strategy ManagerDetroit, MI$163,400–$322,100 / yearWe are looking for practitioners who will work alongside Health Care organization leadership teams to drive business value through the design and delivery of marketing strategies that connect customer insight to business impact. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
["Assistant Store Manager, Petsense","Assistant Store Manager, Petsense"] Petsense by Tractor Supply["Assistant Store Manager, Petsense","Assistant Store Manager, Petsense"]TaylorDrive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrinkExecute assigned basic, promotional, and seasonal merchandising activities. Store leader during Store Manager's absence (PTO, LOA, etc.)Order live goods and store suppliesTrain and certify Team Leaders in receiving processLead and coach store team members on store operations to grow sales and profitability of their stores.
["Timberland: Store Manager - Willowbrook Mall","Timberland: Store Manager - Willowbrook Mall"] Fashionunited["Timberland: Store Manager - Willowbrook Mall","Timberland: Store Manager - Willowbrook Mall"]WayneHiring Range$80,000.00 USD – $100,000.00 USD annuallyIncentive PotentialThis position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Timberland: Store Manager - Willowbrook MallJob Number: R-20260709-0034OverviewTimberland® is dedicated to making quality products that bring outdoor adventures within a city lifestyle.
Health Care Marketing Strategy Senior Manager Deloitte Touche Tohmatsu LtdHealth Care Marketing Strategy Senior ManagerDetroit, MI$198,700–$391,600 / yearThe Health Care Marketing Strategy Senior Manager is a client-facing consulting leader responsible for balancing oversight and expert guidance across multiple high-impact marketing strategy engagements while driving pipeline and sales generation activities for Health Care clients. We are looking for practitioners who will work alongside Health Care organization leadership teams to drive business value through the design and delivery of marketing strategies that connect customer insight to business impact.
Customer Service & Sales Administration Manager AJM Packaging CorpCustomer Service & Sales Administration ManagerBloomfield Hills, MIAJM Packaging Corporation, one of America's leading manufacturers of sustainably sourced and produced disposable paper products, including paper plates, cups, bowls and bags, is currently engaged in a comprehensive search for a uniquely qualified and exceptionally capable Customer Service & Sales Administration Manager to lead and manage both our customer facing service team as well as our internal sales support team. AJM was originally founded as a distributor of commercial paper, plastic and foil packaging products and related cleaning, janitorial and order processing supplies and equipment by three (3) Detroit area brothers operating out of a small warehouse in Detroit's Eastern Market.
Customer Success Manager Imagine Learning IncCustomer Success ManagerMIRemote$64,678–$75,000 / yearWe're shaping the future of learning through our Curriculum-Informed AI approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student's potential. Experience, education, and qualifications essential for success in this role, include: Bachelor's degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an equivalent combination of education and experience.
RN Field Care Manager Nurse Humana IncRN Field Care Manager NurseSterling Heights, MIRemote$71,100–$97,800 / yearUse your skills to make an impact Required QualificationsMust reside in the state of Michigan (Wayne or Macomb Counties)Active Michigan license as a Registered Nurse (RN) or Advanced Practice Registered Nurse (APRN), including Nurse Practitioner (NP) or Clinical Nurse Specialist (CNS), with no disciplinary action2+ years'' experience in Health Care and/or Case ManagementAbility to travel to homes and community settings for face-to-face assessmentsExperience working with the adult population, disease management. Become a part of our caring community and help us put health first The Field Care Manager Nurse 2 assesses and evaluates member''s needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
Account Manager/Specialty Account Manager - TEPEZZA - Grand Rapids, MI Amgen IncAccount Manager/Specialty Account Manager - TEPEZZA - Grand Rapids, MIDetroit, MI$173,255–$203,081 / yearIn addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Must be able to work closely with patient services and market access team members, and understand their roles, to achieve overall business goals, Coordinate between accounts and relevant Horizon field teams to support full range of account needs, Educate healthcare professionals and office staff on site of care options.
NewSr. Manager, Customer Experience Strategy AAA Life Insurance CompanySr. Manager, Customer Experience StrategyLivonia, MIDrive customer experience improvement by partnering with business and technology teams to leverage technology platform capabilities, define business requirements, collaborate on integration strategies, and measure enhancements that create value for members and the organization. Working across Distribution, Marketing, Research, Brand, Operations, Technology, and other business functions, you will align member needs, business objectives, and enterprise capabilities while helping shape customer experience strategy and enabling informed investment decisions.
Sales Manager / District Manager InsperitySales Manager / District ManagerLivonia, MichiganUnder general direction, plans, directs and implements the sales process in market of responsibility; spends a majority of time in the field, working with sales representatives to meet monthly sales objectives; recruits, selects, trains, mentors and coaches district sales office staff; manages day to day operations of the district sales office. Represents the Company in the local community in a positive and professional manner and outwardly supports Company objectives; participates in conference calls, management meetings and sales radio broadcasts as directed.
IT Project Manager/Workday Release Manager Lineage LogisticsIT Project Manager/Workday Release ManagerNovi, MIRemotePrimary Responsibilities: Manage large global technical projects (i.e., involving up to 20+ resources) by establishing strong relationships with functional and technical teams and integrating requirement definitions, project planning and resource direction to meet team and corporate objectives. Partner with global project sponsors, project teams, other project managers, and product managers to help evaluate technical and business requirements and to identify, develop, and implement approaches and solution alternatives.
NewPractice Manager Beaumont Urgent CarePractice ManagerDearborn, MIPart timeLead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness. Our Practice Managers (PM) are responsible for managing the day-to-day operational activities required to assure a safe and effective patient care environment in the assigned center(s).
New["Client Manager - Employee Health & Benefits","Client Manager - Employee Health & Benefits"] Marsh & McLennan["Client Manager - Employee Health & Benefits","Client Manager - Employee Health & Benefits"]LivoniaAs a Client Manager, all work is initially closely reviewed with VP or SVPs / assigned Partners to ensure a high quality and timely work product which will eventually lead to significant independence. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).
NewPractice Manager Well Street Urgent CarePractice ManagerDearborn, MILead urgent care/occupational medicine center's clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness. Our Practice Managers (PM) are responsible for managing the day-to-day operational activities required to assure a safe and effective patient care environment in the assigned center(s).
Assistant General Manager ABC Phones of North Carolina IncAssistant General ManagerBloomfield Township, MI$43,000–$67,000 / hourRunning store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality. You'll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions-and help them to choose our wireless products and services.
Automotive Store Manager MidasAutomotive Store ManagerSaint Clair Shores, Michigan$55,000–$82,500 / yearThe ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills. Responsibilities As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: Recruit, hire, train, motivate, evaluate, schedule and coach employees.
Automotive Store Manager Midas SOUTHGATE 6295Automotive Store ManagerSouthgate, MichiganThe ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills. Responsibilities As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: Recruit, hire, train, motivate, evaluate, schedule and coach employees.
Retail Print Manager Office DepotRetail Print ManagerOak Park, MI$19.86–$25.77 / hourAbout The ODP Group : The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. . Disclaimer : The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified.
RN Case Manager- Chronic Care Management Belle, LLCRN Case Manager- Chronic Care ManagementDetroit, MIThis role is ideal for a compassionate nurse who is experienced in care coordination and chronic disease management, and passionate about improving the health and well-being of members through personalized, holistic support. Leverage strong people skills to relate to members, show empathy for their situational/clinical circumstances, and seek creative ways to advocate for the member's best interest.
NewRegistered Nurse (RN) Clinical Manager - Homecare Alternate Solutions Health NetworkRegistered Nurse (RN) Clinical Manager - HomecareDetroit, MichiganManages staffing budget, at the direction of the Administrator to include: overtime & bonus oversight; reporting budget exceptions to Administrator; payroll entry of field staff bonuses; review and approve liaison timecards. Provides oversight for liaison workflow to ensure timeliness of completion as well as identify education needs for field & liaisons, ensuring workflow needs and staffing skill sets are congruent.
Outside Sales Account Manager - Plumbing Dakota Supply Group, IncOutside Sales Account Manager - PlumbingLivonia, MI$37,500–$133,125 / yearA Typical Day in the Life of a Plumbing Outside Sales Account Manager at DSG: Travel up to 125 miles of branch to establish, manage, and maintain strong customer relationships and accounts by providing stellar customer service, including responding to and calling on customers as necessary. As an Outside Sales Account Manager, you will actively promote DSG products and services to both contractors and industrial accounts and assure customer satisfaction in order to maintain and build strong business relationships with our customers, partners, and communities.
Wireless Sales Manager W1790/W1836 /W5842/W3336 OSL Retail Services IncWireless Sales Manager W1790/W1836 /W5842/W3336Woodhaven, MI$50,000–$65,000 / yearFollowing are just some of the professional attributes that will contribute to your success: Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service. What it Takes The most successful Wireless Managers are dynamic leaders who bolster store performance through strategic sales initiatives and exceptional leadership.
NewWireless Sales Manager - W2912/W5761/W1754 OSL Retail Services IncWireless Sales Manager - W2912/W5761/W1754TAYLOR, Michigan$50,000–$65,000 / yearFollowing are just some of the professional attributes that will contribute to your success: Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service. The most successful Wireless Managers are dynamic leaders who bolster store performance through strategic sales initiatives and exceptional leadership.
NewWireless Sales Manager W2912/W5761/W1754 OSL Retail Services IncWireless Sales Manager W2912/W5761/W1754Taylor, MI$50,000–$65,000 / yearFollowing are just some of the professional attributes that will contribute to your success: Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service. The most successful Wireless Managers are dynamic leaders who bolster store performance through strategic sales initiatives and exceptional leadership.
Assistant Community Manager Cambio Property ManagementAssistant Community ManagerCanton, MichiganDuties and Responsibilities What you will do: The qualified individual will work as an integral part of the operations team to perform the following essential job functions: Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager. Prepare and distribute resident and community communications including, but not limited to rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
NewShift Manager - Westland VOLUNTEERS OF AMERICA MICHIGAN INC.Shift Manager - WestlandWestland, MIFull timeAbout Us Volunteers of America Michigan (VOAMI) is committed to providing critical support services, compassionate care, and life-changing resources to individuals and families across our community. We are seeking a dedicated Shift Manager to help lead store operations, drive excellent customer service, and foster a positive team environment.
Production Manager FirstService CorpProduction ManagerRoseville, MI$60,000–$75,000 / yearThe sky is the limit on how much money you can make!","name":"Mechele Fong","title":"Design Associate","location":"California","avatar":" https://d2zpdrfrohaf9r.cloudfront.net/system/images/1157335/original/mechele_fong.jpg"},{"testimonial ":". If you're looking to join a team led by owners who genuinely care - about their customers, their community, and their people - you'll feel right at home working with Ken and Amy at Floor Coverings International.
Senior Manager, Corporate Compliance - Pharmacy Benefit Manager (PBM) Market Conduct Exam Support CVS Health CorpSenior Manager, Corporate Compliance - Pharmacy Benefit Manager (PBM) Market Conduct Exam SupportSouthfield, MI$82,940–$182,549 / yearIn this role, you will support the Corporate Compliance Market Conduct Exam function by coordinating highly sensitive, complex exam work and deliverables gathered from internal PBM business partners for submission to state regulatory agencies and their contracted auditing organizations. As a Senior Manager, PBM Market Conduct Exam Support, you will: Support the planning, administration, and execution of PBM market conduct exams and compliance activities in alignment with Corporate Compliance priorities, regulatory requirements, and industry best practices.