NewGeneral Manager (MEP) JobotGeneral Manager (MEP)Detroit, MI$150,000–$225,000 / year10+ years of progressive leadership experience within HVAC, mechanical contracting, construction services, MEP services, building services, or related industries. We are a private equity-backed mechanical services platform focused on building market-leading HVAC, plumbing, and electrical businesses across the United States.
ReBath - Construction Project Manager Bathworks IncReBath - Construction Project ManagerTroy, MIFull timeWe are looking for a leader who can drive accountability, resolve issues efficiently, communicate directly with customers, and keep projects moving without becoming the default dumping ground for unresolved departmental problems. We are seeking a strong, customer-focused Construction Project Manager to lead cross-functional coordination between Sales, Contract Processing, Job Scoping, and Production .
NewGeneral Manager JobotGeneral ManagerDetroit, MI$100,000–$150,000 / yearThe company specializes in a comprehensive range of logistics solutions, including domestic and international freight forwarding, truck and rail brokerage, customs services, warehousing, order fulfillment, and inventory management. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Manager - Radiology Technologist - $24-32 per hour Detroit Medical CenterManager - Radiology Technologist - $24-32 per hourHamtramck, MI$24–$32 / hourTo meet the needs of our community, we operate 8 hospitals and more than 140 clinics and outpatient facilities across southeast Michigan, including a nationally recognized dedicated pediatric hospital (Children’s Hospital of Michigan) as well as a nationally recognized rehabilitation hospital (Rehabilitation Institute of Michigan). A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure.
staff - Registered Nurse (RN) - Manager, Administrative - $31-43 per hour Detroit Medical Centerstaff - Registered Nurse (RN) - Manager, Administrative - $31-43 per hourDetroit, MI$31–$43 / hourThe Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. To meet the needs of our community, we operate 8 hospitals and more than 140 clinics and outpatient facilities across southeast Michigan, including a nationally recognized dedicated pediatric hospital (Children’s Hospital of Michigan) as well as a nationally recognized rehabilitation hospital (Rehabilitation Institute of Michigan).
staff - Registered Nurse (RN) - Manager, OR - Operating Room - $31-43 per hour Detroit Medical Centerstaff - Registered Nurse (RN) - Manager, OR - Operating Room - $31-43 per hourDetroit, MI$31–$43 / hourThe Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. To meet the needs of our community, we operate 8 hospitals and more than 140 clinics and outpatient facilities across southeast Michigan, including a nationally recognized dedicated pediatric hospital (Children’s Hospital of Michigan) as well as a nationally recognized rehabilitation hospital (Rehabilitation Institute of Michigan).
staff - Registered Nurse (RN) - Manager, Orthopedics - $31-43 per hour Detroit Medical Centerstaff - Registered Nurse (RN) - Manager, Orthopedics - $31-43 per hourCommerce Township, MI$31–$43 / hourThe Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. To meet the needs of our community, we operate 8 hospitals and more than 140 clinics and outpatient facilities across southeast Michigan, including a nationally recognized dedicated pediatric hospital (Children’s Hospital of Michigan) as well as a nationally recognized rehabilitation hospital (Rehabilitation Institute of Michigan).
PLANT INJECTION AREA MANAGER OP MobilityPLANT INJECTION AREA MANAGERTroy, MIToday, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward.
Sr. Operations Manager (Office and HR Administration) V2SoftSr. Operations Manager (Office and HR Administration)Bloomfield Hills, MIFull timeWe are seeking an experienced Manager – HR & Operations to lead end to end HR functions, payroll oversight, compliance, facility management, and cross departmental operational support. V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998.
Automotive Retail Assistant Manager Belle TireAutomotive Retail Assistant ManagerSouthfield, MI$50,000–$65,000 / yearFast-paced workshop setting with physical demands, including extended standing, lifting up to 75 pounds, and exposure to moderate noise, temperature changes, and shop conditions. We live by a shared set of values: Customer Satisfaction is the Bottom Line , we always Do the Right Thing , we Set the Tone with a positive attitude, we believe We Are They - there is no "us" and "them" here, and we Walk the Walk by following through on our commitments.
Safety Systems Manager DCS CorporationSafety Systems ManagerSterling Heights, MIDevelop and implement integrated system safety management programs covering all lifecycle phases from concept through disposal, including requirements definition, documentation, testing, and evaluation. Establish and manage key safety program elements such as System Safety Management Plans, Hazard Tracking Systems, and System Safety Working Groups.
NewHead of Regional Performance Maintenance, Cement AmrizeHead of Regional Performance Maintenance, CementBarton Hills, MIManage and improve key maintenance metrics, including Maintenance Cost, Reliability, equipment performance/lifetime, CAPEX replacement optimization, and Net Working Capital (NWC) optimization. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
Manager, Systems Integration Tsubaki HoldingsManager, Systems IntegrationWixom, MIThe Manager of the Electrical Insights Systems Integration Group is responsible for planning, directing, and coordinating the personnel and processes within the business unit, including Business Development/Sales, Project Management, Design/Estimating, Field Operations, and Quality, while focusing on safety, productivity, and profitability. Verified experience with sales, design, and installation of some or most technology driven systems to include but not limited to Structured Cabling, Video Surveillance, Access Control, Intrusion Detection, Audio/Visual, Fiber Optics ERCES, DAS, and Automation & Controls.
Terminal Manager Forward AirTerminal ManagerRomulus, MIHe/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers.
Recruitment Manager Fierce Staffing Services and ConsultingRecruitment ManagerDetroit, MIRemote$55,000–$65,000 / yearAbout Fierce Staffing Services: Fierce Staffing Services is a premier hospitality and events staffing company providing high-quality personnel for events across multiple US markets. Position Summary: The Recruitment Manager will lead our talent acquisition strategy and oversee high-volume recruitment for event staffing roles across multiple markets.
Assistant General Manager The Edge Fitness ClubsAssistant General ManagerWestland, MISchedules all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets. Maintains managerial oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of each department.
Assistant General Manager (WL) The Edge Fitness ClubsAssistant General Manager (WL)Westland, MISchedules all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets. Maintains managerial oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of each department.
NewAssistant Store Manager - Plum Market Plum MarketAssistant Store Manager - Plum MarketBloomfield Township, MIThe Assistant Store Team Leader (ASTL) supports the Store Team Leader in all aspects of store operations, with dual emphasis on financial management and training development. This role ensures administrative excellence—overseeing payroll, budgeting, and fiscal responsibilities—while also fostering a culture of continuous learning for all Team Members.
E-Mobility Regional Manager Comau LLCE-Mobility Regional ManagerSouthfield, MIFunctional & Technical Management for activities related to E-mobility, focusing on Battery Module and Pack assembly, New Technology Engineering/Product Development; Organize the workload of the E-mobility R&D Department, Supervise E-mobility R&D projects (Quality, scope, cost, timing); Manage and monitor KPI of all projects; Support the professional growing of the managed staff. Build the pipe-line of qualified E-mobility & Battery Assembly resource, Responsible for the training of fresh staff; Build and Maintain team structure and supervision system for persistent improvement on E-mobility products and solutions quality and efficiency; Lesson learnt system; Scouting and define the proper new suppliers.
staff - Director Registered Nurse (RN) - Case Management - $67K-97K per year Detroit Medical Centerstaff - Director Registered Nurse (RN) - Case Management - $67K-97K per yearHamtramck, MI$67,000–$97,000 / yearLeadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability, comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support. Oversees hospital utilization performance improvement and operational management of the site Case Management Department to promote effective utilization of hospital resources, ensure processes support appropriate reimbursement for services rendered, support efficient patient throughput, and ensure compliance with all state and federal regulations related to case management services.
Vehicle Services Team Leader (100% Onsite) TTECVehicle Services Team Leader (100% Onsite)Dearborn, MI$22.83–$26.80 / hourThis role is designed for someone who excels at building, documenting, and improving workflows and who can confidently train others to execute the work, rather than performing the day-to-day tasks themselves. · Team Leadership and Employee Development: Lead, develop, coach, support, and evaluate the team: o Hold monthly one on one meetings with all team members.
Registered Nurse (RN) - Neurosurgery - Harper Woods Advocate AuroraRegistered Nurse (RN) - Neurosurgery - Harper WoodsDetroit, MIMust demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation .
NewSenior Cost Accountant - Located in Roanoke, VA MarvinSenior Cost Accountant - Located in Roanoke, VADetroit, MI$76,000–$100,000An exceptional candidate brings strong expertise in cost accounting within a manufacturing environment, a collaborative approach to working across departments, and the ability to communicate complex financial information clearly. Partner closely with operations, supply chain, and cross-functional teams to gather data, improve cost performance, and support continuous improvement initiatives.
NewInside Sales Representative SRS Building Products - Sterling HeightsInside Sales RepresentativeSterling Heights, MI$21.01–$26.73The position requires an entrepreneurial spirit, teamwork, and a solution-oriented approach, using digital sales tools and CRM systems to enhance customer interactions and drive revenue. Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.
NewInside Sales Representative SRS Building Products - WayneInside Sales RepresentativeWayne, MI$21.01–$26.73The position requires an entrepreneurial spirit, teamwork, and a solution-oriented approach, using digital sales tools and CRM systems to enhance customer interactions and drive revenue. Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.
NewSales Manager - Industrial and Agricultural OEM Markets Michael Page USASales Manager - Industrial and Agricultural OEM MarketsDetroit, MI$100,000–$150,000 / yearFull timeThe division hiring for this position specialises in engineered fluid and air management components supplied to leading OEMs across industries including agriculture, outdoor power equipment, construction, marine, powersports, heavy truck, and other industrial sectors. The ideal candidate will bring a successful track record in OEM manufacturing sales and possess the ability to develop strong commercial relationships within technically focused environments.
Restructuring and Turnaround Services - Manager (Intelligent Manufacturing Solutions - Performance Improvement) RiveronRestructuring and Turnaround Services - Manager (Intelligent Manufacturing Solutions - Performance Improvement)Detroit, MichiganAt Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our professionals combine executive leadership, deep functional expertise, and proprietary tools to assess operations, identify value creation opportunities, and implement lasting operational improvements.
NewTrauma Performance Improvement Coordinator - Trauma Services Department - Part-Time Henry Ford HospitalTrauma Performance Improvement Coordinator - Trauma Services Department - Part-TimeClinton Township, MIUnder minimal supervision from the Trauma Program Manager and/or Trauma Medical Director, they will analyze trends and lead the performance improvement and quality assurance activities of the trauma program beginning with pre-hospital and extending through discharge. Trauma Nursing Core Course (TNCC)/Advanced Trauma Care for Nurses (ATCN)/Advanced Trauma Life Support (ATLS) certification preferred.
Digital Finance Transformation - ERP Modernization: Senior Associate - Private Equity Performance Improvement (OPEN TO ALL US LOCATIONS) Alvarez & Marsal Holdings LLCDigital Finance Transformation - ERP Modernization: Senior Associate - Private Equity Performance Improvement (OPEN TO ALL US LOCATIONS)Troy, MI$100,000–$170,000 / yearThis role focuses on helping private equity portfolio companies accelerate digital enablement within the finance function-modernizing data environments, automating processes, and building analytics-driven tools that create measurable business impact. Our PEPI CFO Services practice includes the following pillar of services: • Strategic Finance and Liquidity Management • Accounting Advisory and Financial Reporting Solutions • Working Capital Optimization • Digital Finance Transformation • Interim Management.
Continuous Improvement Manager VenteonContinuous Improvement ManagerMilan, MIIf you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to: GHubbard@Venteon.com . Provide leadership in all continuous improvement programs and processes including the development, coordination, implementation, and maintenance of CI programs, processes, and services including policy development and compliance.
Continuous Improvement Manager CBRE Group IncContinuous Improvement ManagerDetroit, MIAtlanta - Georgia - United States of America, Austin - Texas - United States of America, Charlotte - North Carolina - United States of America, Dallas - Texas - United States of America, Detroit - Michigan - United States of America, Houston - Texas - United States of America, Layton - Utah - United States of America, North Salt Lake - Utah - United States of America, Ogden - Utah - United States of America, Raleigh - North Carolina - United States of America, Salt Lake City - Utah - United States of America, Tucson - Arizona - United States of America. The Continuous Improvement Program Manager will assess, document, monitor, and enhance business performance, technical skills and knowledge of our Reliability Maintenance Engineering (RME) employees.
Continuous Improvement Manager Cbre ValuationContinuous Improvement ManagerDetroit, MIAtlanta - Texas - United States of America, Austin - Texas - United States of America, Charleston - South Carolina - United States of America, Charlotte - North Carolina - United States of America, Columbia - South Carolina - United States of America, Dallas - Texas - United States of America, Detroit - Michigan - United States of America, Houston - Texas - United States of America, North Salt Lake - Utah - United States of America, Raleigh - North Carolina - United States of America, Richardson - Texas - United States of America, Salt Lake City - Utah - United States of America, Tucson - Arizona - United States of America. CBRE Global Workplace Solutions (GWS) propose des prestations multi techniques et multi services afin d'assurer une gestion efficace et pérenne des services généraux de nos clients.
Ecommerce Process Improvement Manager Ballard HouseEcommerce Process Improvement ManagerYpsilanti, MIRemote$60,000–$80,000 / yearPreference for 3–6 years of experience in ecommerce, online marketplace or DTC operations, RevOps, or process improvement in a SaaS or agency context, but this role is open to less experienced candidates who demonstrate exceptional process-oriented thinking. Responsibilities will include maintaining our fulfillment team’s knowledge base and SOP library, collaborating with the COO on workflow revision projects, and identifying high value areas for AI automation to augment our human team.
Manager Of Continuous Improvement Detroit Manufacturing Systems LLC.Manager Of Continuous ImprovementAuburn Hills, MIEnsure implementation, tracking, and sustainment of improvement actions in alignment with CI processes (submission, review, approval, implementation, and feedback)Daily Management System (DMS) Deployment. This role is responsible for driving measurable improvements in safety, quality, delivery, cost, and morale through the application of Lean, Six Sigma, and Daily Management System (DMS) principles.
Manager of Continuous Improvement Detroit Manufacturing Systems, LLCManager of Continuous ImprovementAuburn Hills, MIThis role is responsible for driving measurable improvements in safety, quality, delivery, cost, and morale through the application of Lean, Six Sigma, and Daily Management System (DMS) principles. Ensure implementation, tracking, and sustainment of improvement actions in alignment with CI processes (submission, review, approval, implementation, and feedback).
Senior Manager, Supplier Development & Continuous Improvement, Global Mobility Gates Industrial Corp plcSenior Manager, Supplier Development & Continuous Improvement, Global MobilityRochester Hills, MI$160,000–$190,000 / yearOversees the design and delivering of CI training programs to ensure team CI competence development e.g., training team members in the application of appropriate Lean Principles, equipping team members and process owners with CI tools in order to ensure project controls are sustainable, conducting training for employees on Lean Principles and Kaizen events. Direct and execute initiatives that support aggressive improvements in supplier operations, total cost effectiveness, service levels, delivery, pricing, lead-times, payment, risk compliance, and other areas as identified.
Continuous Improvement Manager AutokinitonContinuous Improvement ManagerBelleville, MIFull timeGuides the design, development, implementation and monitoring of verification methods to ensure team members are gaining knowledge from the training and that the continuous improvement activities are sustainable long term. Provides leadership, mentoring and coaching to the plant continuous improvement team and the plant leadership team consistent with company, department and plant business goals.
Process Improvement Manager - Paint Stellantis NVProcess Improvement Manager - PaintSterling Heights, MIProvide coaching and mentoring to direct reports (both hourly and supervisory) regarding Lean Manufacturing techniques for problem solving and corrective action implementation and follow up with AME, Program Management, Product Engineering and Supplier Quality to assure compliance to build requirements and ensure product changes necessary to improve quality are being driven. Basic Requirements: Bachelor's degree in a technical / engineering discipline, or bachelor's degree with a minimum of 5 years of relevant experience with manufacturing processes, tooling, quality control methods and statistical process control (SPC).
Home Improvement Sales Manager – Roofing Division Schoenherr RoofingHome Improvement Sales Manager – Roofing DivisionTroy, MIWe’re looking for a proven leader who can train, motivate, and consistently drive sales performance in a fast-growing home improvement company. Minimum 5 years of experience in home improvement sales (roofing, siding, windows, or exterior services preferred).
Program Purchasing Manager: High Performance Computing (HPC) ZFProgram Purchasing Manager: High Performance Computing (HPC)Farmington Hills, MIThe ideal candidate brings extensive leadership experience in procurement and supply chain management within electronics or advanced technology industries, with a proven track record in supplier management, commercial negotiations, and cross-functional program execution. This role offers the opportunity to lead a global Program Buying organization, driving procurement strategy, supplier partnerships, and new product launches while ensuring supply continuity, cost competitiveness, and operational excellence.
Dealer Group Relations \u0026 Performance Manager Stellantis NVDealer Group Relations \u0026 Performance ManagerAuburn Hills, MIThe Dealer Group Relations & Performance Manager is responsible for managing and strengthening relationships with strategic dealer groups while driving measurable improvements in vehicle sales performance. This role serves as the primary liaison between dealer group leadership and internal corporate stakeholders, ensuring alignment on sales objectives, performance initiatives, and market strategies.
SRT-Direct Connection-Performance Parts Retail Sales Manager Stellantis NVSRT-Direct Connection-Performance Parts Retail Sales ManagerAuburn Hills, MIThis role oversees sales operations, optimizes product assortment, and ensures customers receive expert guidance on high‑performance, racing, and aftermarket components. The Performance Parts Retail Sales Manager is responsible for driving revenue, customer engagement, and profitability within a performance parts retail environment.
Drain Performance Manager Thornton & GroomsDrain Performance ManagerFarmington Hills, MIThe Big Task: Lead, develop, and unify the Drain Service and Drain Sales teams into a single high-performance operation that consistently delivers outstanding customer experiences, strong conversion metrics, and sustainable revenue growth. If you''re a proven leader who can develop people, drive performance, and hold a team accountable to results, you won''t just manage a department; you''ll help build the future of the trades.
Senior Performance Marketing Manager Guardian AlarmSenior Performance Marketing ManagerSouthfield, MIOwns the performance marketing strategy and roadmap, driving customer acquisition, pipeline growth, and revenue through data-driven channel investment and optimization across performance channels including paid search, paid social, display, retargeting, and online video. Hands-on experience with Google Analytics, Google Ads, Meta Business Manager, LinkedIn Ads, Tag Manager, CRM platforms and other digital marketing technologies.
Propulsion Virtual Performance Integration Manager (PVPIM) General Motors CoPropulsion Virtual Performance Integration Manager (PVPIM)Warren, MIThe Propulsion Virtual Performance Integration Manager (VPIM) is responsible for coordinating all propulsion electrification analysis activity for a product program and acts as the single point contact to the program chief engineer for analysis related activities. The Propulsion Virtual Engineering team supports analysis of all propulsion systems and subsystems ranging from the Advanced Engineering to the Production phases of development.
Propulsion Virtual Performance Integration Manager (PVPIM) GMPropulsion Virtual Performance Integration Manager (PVPIM)Warren, MichiganThe Propulsion Virtual Performance Integration Manager (VPIM) is responsible for coordinating all propulsion electrification analysis activity for a product program and acts as the single point contact to the program chief engineer for analysis related activities. The Propulsion Virtual Engineering team supports analysis of all propulsion systems and subsystems ranging from the Advanced Engineering to the Production phases of development.
SRT-Direct Connection-Dealer Performance Manager (DPM) Stellantis NVSRT-Direct Connection-Dealer Performance Manager (DPM)Auburn Hills, MIThey act as the primary liaison between Direct Connection and the dealership, providing coaching, analytics, and strategic guidance to help dealers achieve business targets related to performance products. A Dealer Performance Manager (DPM) is responsible for driving the overall success of a network of dealers by improving sales performance, profitability, customer experience, and operational excellence.
Manager, Voice of the Customer and Performance Analytics Stellantis NVManager, Voice of the Customer and Performance AnalyticsAuburn Hills, MIBuild and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.
Ford Racing Performance Engineering Manager Ford Motor CoFord Racing Performance Engineering ManagerAllen Park, MI$141,700–$268,300 / yearExperience running Driver-in-the-Loop (DiL) simulation programs - developing session plans, working directly with drivers and race engineering teams to correlate simulator findings with on-track/on-trail setup and performance decisions. From our victories at Le Mans in 1966 and again fifty years later in 2016, to championships in NASCAR, World Rally Championship, Off-Road, Sports Cars, NHRA, and other series across the globe, the spirit of Henry Ford lives with us every day through our motorsports efforts around the world.
Dealer Performance Metrics Manager Stellantis NVDealer Performance Metrics ManagerAuburn Hills, MIThe Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer Care, Connected Services/Software Org and Sales channels/stakeholders to collaborate, develop and communicate key customer experience initiatives across Stellantis. Customer Journey Insights: Analyze customer journey insights to determine CX, Mopar, TSO, Customer Care, Connected Services, Software, and key internal and external process steps, interactions, and resources needed to strengthen the customer experience in key channels.