Patient Services Representative-Radiology Emerson HospitalPatient Services Representative-RadiologyConcord, MA$18–$22 / hourMust have the ability to work in a fast-paced environment, i.e., answer phones, give verbal reports, generate paperwork in an organized manner all at the same time as well as working with minimal supervision. Reporting to the Lead Patient Service Representative, the Patient Service Representative(PSR) rotates between the departments: X-Ray, Nuclear Medicine, Ultrasound, CT, and Mammography.
Patient Service Representative Lahey Hospital and Medical CenterPatient Service RepresentativeBoston, MA$20.50–$25.50 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Services Representative II UnitedHealth Group IncPatient Services Representative IIBoston, MA$20.38–$36.44 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. As a level II representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower-level representatives.
Patient Service Representative UnitedHealth Group IncPatient Service RepresentativeBoston, MA$28.94–$51.63 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve.
patient service representative Lahey Hospital and Medical Centerpatient service representativeBoston, MA$20.50–$27.59 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Service Representative - Foundation Pediatrics - Full Time - Foundation Medical Partners SolutionHealthPatient Service Representative - Foundation Pediatrics - Full Time - Foundation Medical PartnersNashua, New HampshireAnchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Among these services, our Pediatrics Unit offers comprehensive care for children from infancy through adolescence, focusing on preventive care, wellness, and family-centered support.
SJN Patient Service Representative Covenant HealthSJN Patient Service RepresentativeNashua, New HampshireExperience: PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service.
NewPatient Service Representative Covenant HealthPatient Service RepresentativeNashua, New HampshireExperience: PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service.
Patient Service Representative - Radiology Lahey Hospital and Medical CenterPatient Service Representative - RadiologyBoston, MA$20.50–$27.59 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Service Representative - BIDMC (40 Hours, Day shifts) Beth Israel Lahey HealthPatient Service Representative - BIDMC (40 Hours, Day shifts)Boston, MassachusettsCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. The Division of Pulmonary, Critical Care, & Sleep Medicine at BIDMC contains greater than 40 physicians and nurse practitioners who provide comprehensive care for patients with critical illness, chest, lung/airway conditions, and sleep-related disorders.
Patient Service Representative Beth Israel Lahey HealthPatient Service RepresentativeBoston, Massachusetts$20.50–$25.50 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Service Representative- Elliot 1-Day Surgery Center- Per Diem SolutionHealthPatient Service Representative- Elliot 1-Day Surgery Center- Per DiemManchester, New HampshireAssumes responsibility for all facets of front desk operations including greeting and registering patients, answering phones, scheduling appointments, entering demographics and processing referrals. The center also offers pre-surgical testing, post-operative care, and education to ensure a smooth transition back to normal activities.
Patient Service Representative- Elliot 1-Day Surgery Center- Full Time (32 hours/week) SolutionHealthPatient Service Representative- Elliot 1-Day Surgery Center- Full Time (32 hours/week)Manchester, New HampshireAssumes responsibility for all facets of front desk operations including greeting and registering patients, answering phones, scheduling appointments, entering demographics and processing referrals. The center also offers pre-surgical testing, post-operative care, and education to ensure a smooth transition back to normal activities.
Patient Service Representative II (44-Week Position) Brandeis UniversityPatient Service Representative II (44-Week Position)Waltham, MA$27.64–$30.11 / hourBrandeis University is seeking a Patient Service Representative II to join our Health Center team and help create a welcoming, supportive experience for our students and campus community. Support providers and clinical staff with administrative and patient care tasks, including rooming patients, taking vital signs, and assisting with medication renewals, as appropriate.
Patient Service Representative Greater Lawrence Family Health CenterPatient Service RepresentativeMethuen, MAEstablished in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
Patient Service Representative (Per Diem) Greater Lawrence Family Health CenterPatient Service Representative (Per Diem)Lawrence, MassachusettsEstablished in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. • Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
Patient Service Representative CardioOnePatient Service RepresentativeLondonderry, New Hampshire$20–$21 / hourFrom real estate and advanced imaging to clinical workflows and data infrastructure, CardioOne delivers a fully integrated platform designed to drive growth, efficiency, and superior patient outcomes. Backed by WindRose Health Investors and leading healthcare executives, CardioOne is building one of the most sophisticated and scalable cardiology MSOs in the country - designed to reimagine what is possible for independent cardiology.
Patient Service Representative - Foundation Pediatrics - Full Time - Foundation Medical Partners SOLUTIONHEALTHPatient Service Representative - Foundation Pediatrics - Full Time - Foundation Medical PartnersNashua, NHAnchored by Southern New Hampshire Medical Center-a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence-we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Among these services, our Pediatrics Unit offers comprehensive care for children from infancy through adolescence, focusing on preventive care, wellness, and family-centered support.
Patient Service Representative I - Full time Lowell General HospitalPatient Service Representative I - Full timeBoston, MA$20.12–$25.15 / hourConducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service including: collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient's family or physician offices; and completes insurance verification using online electronic verification system or contacting payor directly. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc.
SJN Patient Service Representative St. Joseph Hospital NashuaSJN Patient Service RepresentativeNashua, New Hampshire$17.73–$24.42 / hourExperience: PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service.
Patient Service Representative St. Joseph Hospital NashuaPatient Service RepresentativeNashua, New Hampshire$17.73–$24.42 / hourExperience: PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service.
Patient Services Representative - Front Desk - Newburyport, MA Northeast Dermatology AssociatesPatient Services Representative - Front Desk - Newburyport, MANewburyport, MassachusettsProductivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.
Patient Services Representative, Primary Care Massachusetts Institute of TechnologyPatient Services Representative, Primary CareCambridge, MAThe role is also responsible for administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities. The role interacts with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues.
Patient Services Representative, Urgent Care Massachusetts Institute of TechnologyPatient Services Representative, Urgent CareCambridge, MAPATIENT SERVICES REPRESENTATIVE, URGENT CARE (PSR), MIT Health, is responsible for patient flow and appointment scheduling; front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information; administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities; has extensive patient contact, both in person and by telephone; interacts with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues; and provides positive and effective customer service that supports departmental operations. The full job description is available, here: https://health.mit.edu/jobs .
Patient Service Representative Forefront DermatologyPatient Service RepresentativeExeter, New HampshireFull timeThe Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments. If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Patient Service Representative - Community Care - Full Time - Foundation Medical Partners SolutionHealthPatient Service Representative - Community Care - Full Time - Foundation Medical PartnersNashua, NHAbout the Job: Responsible for greeting patients, answering all incoming telephone calls, providing general information, check-in and check-out for all patients, communicating with internal and external customers, scheduling appointments, entering and tracking referrals, filing, and other duties as assigned. They will work collaboratively with primary care and/ or specialists as well as patients' care teams to provide care for specific needs.
Patient Service Representative - Immediate Care of Pelham - Part Time - Foundation Medical Partners SolutionHealthPatient Service Representative - Immediate Care of Pelham - Part Time - Foundation Medical PartnersPelham, New HampshireResponsible for greeting patients, answering all incoming telephone calls, providing general information, check-in and check-out for all patients, communicating with internal and external customers, scheduling appointments, entering and tracking referrals, filing, and other duties as assigned. This quick, walk-in option allows our patients to see a provider without scheduling an appointment.
Patient Services Representative - Infectious Disease/ Travel Clinic - Full Time - Foundation Medical Partners SolutionHealthPatient Services Representative - Infectious Disease/ Travel Clinic - Full Time - Foundation Medical PartnersMerrimack, New HampshireResponsible for greeting patients, answering all incoming telephone calls, providing general information, check-in and check-out for all patients, communicating with internal and external customers, scheduling appointments, entering and tracking referrals, filing, and other duties as assigned. The office also offers Infectious Disease outpatient consultation to assist in managing a variety of infectious diseases, from common infections to more complicated disease states.
NewPatient Service Representative - Southern NH Diabetes and Endocrinology - Full Time - Foundation Medical Partners SolutionHealthPatient Service Representative - Southern NH Diabetes and Endocrinology - Full Time - Foundation Medical PartnersNashua, New HampshireResponsible for greeting patients, answering all incoming telephone calls, providing general information, check-in and check-out for all patients, communicating with internal and external customers, scheduling appointments, entering and tracking referrals, filing, and other duties as assigned. At Southern New Hampshire Diabetes and Endocrinology, our outstanding care team provides expert care for patients with diabetes and endocrinology-related conditions, including thyroid, osteoporosis, metabolic disorders, and lipid management.
Patient Service Representative - Foundation Cardiology - Full Time - Foundation Medical Partners SolutionHealthPatient Service Representative - Foundation Cardiology - Full Time - Foundation Medical PartnersNashua, NHAbout the Job: Responsible for greeting patients, answering all incoming telephone calls, providing general information, check-in and check-out for all patients, communicating with internal and external customers, scheduling appointments, entering and tracking referrals, filing, and other duties as assigned. Our expert team of cardiologists has the resources and experience to offer the most sophisticated, cutting-edge cardiac services, giving the best treatment to our patients!
NewPatient Service Representative - Family Practice of South Nashua - Full Time - Foundation Medical Partners SolutionHealthPatient Service Representative - Family Practice of South Nashua - Full Time - Foundation Medical PartnersNashua, New HampshireResponsible for greeting patients, answering all incoming telephone calls, providing general information, check-in and check-out for all patients, communicating with internal and external customers, scheduling appointments, entering and tracking referrals, filing, and other duties as assigned. Our dedicated team of primary care physicians and nurse practitioners, behavioral health experts, and care coordinators—work together so our patients have the care they need.
NewPatient Service Representative - Foot and Ankle Med Surgery - Full Time - Foundation Medical Partners SolutionHealthPatient Service Representative - Foot and Ankle Med Surgery - Full Time - Foundation Medical PartnersNashua, New HampshireResponsible for greeting patients, answering all incoming telephone calls, providing general information, check-in and check-out for all patients, communicating with internal and external customers, scheduling appointments, entering and tracking referrals, filing, and other duties as assigned. Our experienced providers and staff work with patients to help them understand treatment options so that they can make informed decisions about their care.
NewPatient Service Representative - Neurosurgery at the Center for Bone and Joint - Per Diem - Foundation Medical Partners SolutionHealthPatient Service Representative - Neurosurgery at the Center for Bone and Joint - Per Diem - Foundation Medical PartnersNashua, New HampshireResponsible for greeting patients, answering all incoming telephone calls, providing general information, check-in and check-out for all patients, communicating with internal and external customers, scheduling appointments, entering and tracking referrals, filing, and other duties as assigned. Our neurosurgeons have the advanced training and experience to assess, diagnose, and treat neurosurgical injuries or conditions and help our patients get back to their lives!
Patient Service Representative I - Part-Time Lowell General HospitalPatient Service Representative I - Part-TimeMelrose, MA$20.12–$25.15 / hourConducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service including: collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient's family or physician offices; and completes insurance verification using online electronic verification system or contacting payor directly. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc.
Patient Service Representative I Lowell General HospitalPatient Service Representative ILowell, MA$20.12–$25.15 / hourConducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service including: collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient's family or physician offices; and completes insurance verification using online electronic verification system or contacting payor directly. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc.
Patient Service Representative I - Full-Time, Day Shift Lowell General HospitalPatient Service Representative I - Full-Time, Day ShiftLowell, MA$20.12–$25.15 / hourConducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service including: collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient's family or physician offices; and completes insurance verification using online electronic verification system or contacting payor directly. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc.
Patient Service Representative- Elliot 1-Day Surgery Center- Per Diem SOLUTIONHEALTHPatient Service Representative- Elliot 1-Day Surgery Center- Per DiemManchester, NHAssumes responsibility for all facets of front desk operations including greeting and registering patients, answering phones, scheduling appointments, entering demographics and processing referrals. Job Description: Who We Are: The Elliot 1 Day Surgery Center is a state-of-the-art facility located at the Elliot Hospital in Manchester, New Hampshire.
Patient Service Representative- Elliot 1-Day Surgery Center- Full Time (32 Hours/Week) SOLUTIONHEALTHPatient Service Representative- Elliot 1-Day Surgery Center- Full Time (32 Hours/Week)Manchester, NHAssumes responsibility for all facets of front desk operations including greeting and registering patients, answering phones, scheduling appointments, entering demographics and processing referrals. Job Description: Who We Are: The Elliot 1 Day Surgery Center is a state-of-the-art facility located at the Elliot Hospital in Manchester, New Hampshire.
Patient Service Representative (Remote) Boston Medical CenterPatient Service Representative (Remote)MARemote$20.08–$22.61 / hourESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management.
Patient Service Representative - Radiology Beth Israel Lahey HealthPatient Service Representative - RadiologyBoston, Massachusetts$20.50–$27.59 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
patient service representative Beth Israel Lahey Healthpatient service representativeBoston, MassachusettsCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Service Representative - Family Medicine at Bedford - Part Time SolutionHealthPatient Service Representative - Family Medicine at Bedford - Part TimeBedford, NHIf office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics.
Patient Service Representative Northeast Rehabilitation Hospital NetworkPatient Service RepresentativeMethuen, MAAt Northeast Rehabilitation Hospital Network (NRHN), our services and programs are guided by our Service Pledge and core values of Honesty, Integrity, Responsibility, Trust, and Respect. Ensures that all potential patients of the hospital are dealt with in a caring and empathetic fashion while involved in the admissions process, while protecting the medical, financial and legal interests of the hospital.
Patient Services Representative - Front Desk - Newburyport, MA PhyNet DermatologyPatient Services Representative - Front Desk - Newburyport, MANewburyport, MassachusettsProductivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.
Patient Service Representative - Vascular Surgery- Full Time SolutionHealthPatient Service Representative - Vascular Surgery- Full TimeManchester, New HampshireIndependently manage the new patient office, often serving as the initial introduction to Elliot Health System, responding to potential new patients as well as providers and referring offices who are requesting services with Elliot Vascular Surgery. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, and entering patient charges and demographics.
Patient Service Representative- Internal Pediatrics at Allenstown- Full Time SolutionHealthPatient Service Representative- Internal Pediatrics at Allenstown- Full TimeAllenstown, NHIf office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics.
Patient Service Representative - Family Medicine at Londonderry - Full Time SolutionHealthPatient Service Representative - Family Medicine at Londonderry - Full TimeLondonderry, NHIf office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics.
Patient Service Representative - Gastroenterology - Full Time SolutionHealthPatient Service Representative - Gastroenterology - Full TimeManchester, NHIf office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics.
Patient Service Representative - Family Medicine Hooksett - Full Time SolutionHealthPatient Service Representative - Family Medicine Hooksett - Full TimeHooksett, New HampshireIf office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics.
Patient Service Representative - Float Pool - Per Diem SolutionHealthPatient Service Representative - Float Pool - Per DiemManchester, New HampshireIf office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics.