NewRapid Deployment Representative Inizio EngageRapid Deployment RepresentativeBoston, MA$63,000–$117,000Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Learn more: https://www.greatplacetowork.com/certified-company/7003732 .
Practice Coordinator/Patient Representative Dana-Farber Cancer Institute IncPractice Coordinator/Patient RepresentativeFOXBOROUGH, MA$49,400–$55,800 / yearli>Provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.
Senior Patient Service Representative - Foundation OBGYN - Full Time - Foundation Medical Partners SolutionHealthSenior Patient Service Representative - Foundation OBGYN - Full Time - Foundation Medical PartnersNashua, NHAnchored by Southern New Hampshire Medical Center-a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and a 5-time Magnet designation for nursing excellence-we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Under the supervision of the Practice Manager, this position provides advanced front desk and administrative support, ensures an exceptional patient experience, and serves as a resource for staff.
Patient Access Representative GTTPatient Access RepresentativeCharlestown, MAThe Patient Access Representative supports Behavioral Health Services by handling patient registration, claims processing, and scheduling activities. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces.
Patient Service Representative - Rehab Services - Full Time - Nashua, NH SolutionHealthPatient Service Representative - Rehab Services - Full Time - Nashua, NHNashua, NHAnchored by Southern New Hampshire Medical Center-a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence-we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. This role is responsible for delivering exceptional customer service while managing patient-facing and clerical operations including registration, scheduling, referrals, documentation, and payment collection.
Patient Service Representative - Float Pool - Per Diem SolutionHealthPatient Service Representative - Float Pool - Per DiemManchester, New HampshireIf office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics.
NewPatient Service Representative - Manchester Urology Nashua - Full Time SolutionHealthPatient Service Representative - Manchester Urology Nashua - Full TimeNashua, NHIf office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics.
Patient Service Representative - Neurology - Per Diem SolutionHealthPatient Service Representative - Neurology - Per DiemManchester, New HampshireIf office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics.
Sr Patient Experience Representative- Urology Boston Children's HospitalSr Patient Experience Representative- UrologyBoston, MA$19.83–$29.49 / hourp>The Senior PER ensures an optimal patient experience by monitoring clinic activity, resolving service and scheduling issues, and managing daily schedules. They provide high-level customer service, obtain necessary authorizations, triage calls, support emergency communication, and assist with training initiatives.
Patient Experience Representative II- Neurology Boston Children's HospitalPatient Experience Representative II- NeurologyBoston, MA$19.06–$27.64 / hourp>Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
Patient Service Representative - Dental - Woonsocket or West Warwick Thundermist Health CenterPatient Service Representative - Dental - Woonsocket or West WarwickWoonsocket, RIp>Significant Job Functions Prepares patient records for dental visits Verifies dental insurance and patient copays due at the dental visit Responsible for complete and accurate data entry of all information, which includes patient registration, encounter billing information, and changes in insurance information Correctly identifies appropriateness of appointment scheduling Confirmation calls Responsible for assisting in answering all incoming calls, taking accurate messages Collects payments, obtains referrals to specialist, and schedules upcoming appointments when necessary Provides reports of daily productivity and daily collection to the Practice Manager. General Responsibilities The Dental Patient Service Representative is responsible for welcoming and assisting patients with scheduling of appointments, taking charge of all aspects of registering the patient, answering all incoming calls, collecting charges, and documenting appropriately.
Patient Service Representative - FT - West Warwick and Woonsocket Thundermist Health CenterPatient Service Representative - FT - West Warwick and WoonsocketWoonsocket, RIp>The Patient Service Representative is responsible for welcoming and assisting patients with scheduling of appointments, taking charge of all aspects of registering patient demographics, answering all incoming calls, collecting co-payments and/or balances from office visits, taking complete and accurate messages, and documenting appropriately. To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.
Patient Experience Representative I- ORL Call Center Boston Children's HospitalPatient Experience Representative I- ORL Call CenterBoston, MA$19.06–$27.64 / hourp>Position Summary: Works under close supervision to provide administrative and customer service support within the Call Center, ensuring a positive patient and family experience through efficient coordination of scheduling, registration, and service-related inquiries. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Services Representative Brigham and Women's HospitalPatient Services RepresentativeBraintree, MA$17.71–$25.28 / hourp>Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%). The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Patient Experience Representative (Hemodialysis) Boston Children's HospitalPatient Experience Representative (Hemodialysis)Boston, MA$19.06–$27.64 / hourIn Hemodialysis the patient is connected to a large machine called a dialyzer that takes blood out of the body in a continuous process, cleans and filters it, and returns it to the patient's bloodstream. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH or agency temps and not eligible for former BCH employees who have worked here in the past 12 months).
Sr. Patient Experience Representative - Physical Therapy (Waltham) Boston Children's HospitalSr. Patient Experience Representative - Physical Therapy (Waltham)Waltham, MA$19.83–$29.49 / hourPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months). With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Experience Representative I- Spina Bifida Center Boston Children's HospitalPatient Experience Representative I- Spina Bifida CenterBoston, MA$19.06–$27.64 / hourp>Position Summary: Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative I - Ophthalmology (Waltham) Boston Children's HospitalPatient Experience Representative I - Ophthalmology (Waltham)Waltham, MA$19.06–$27.64 / hourp>Position Summary: The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative (Monday-Friday 8:30am-5:00pm) Boston Children's HospitalPatient Experience Representative (Monday-Friday 8:30am-5:00pm)Boston, MA$19.06–$27.64 / hourp>Position Summary: Provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. The program is a unique ambulatory program for patients and an alternative to inpatient admission for patients requiring infusion therapies and novel medical day treatments.
Patient Experience Representative I-Ambulatory (onsite, Jamaica Plain) Boston Children's HospitalPatient Experience Representative I-Ambulatory (onsite, Jamaica Plain)Jamaica Plain, MA$19.06–$27.64 / hourp>Position Summary: The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative I - ED/OR (Waltham, onsite) Boston Children's HospitalPatient Experience Representative I - ED/OR (Waltham, onsite)Waltham, MA$19.06–$27.64 / hourp>Position Summary: Provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. The program is a unique ambulatory program for patients and an alternative to inpatient admission for patients requiring infusion therapies and novel medical day treatments.
Patient Experience Representative I - Needham (onsite) Boston Children's HospitalPatient Experience Representative I - Needham (onsite)Boston, MAThe Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative I - Multidisciplinary Serv (onsite) Boston Children's HospitalPatient Experience Representative I - Multidisciplinary Serv (onsite)Boston, MAThe Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative I - Urology (Shrewsbury) Boston Children's HospitalPatient Experience Representative I - Urology (Shrewsbury)Boston, MAThe Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative I - Sports Medicine (Waltham) Boston Children's HospitalPatient Experience Representative I - Sports Medicine (Waltham)Boston, MAThe Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Sr. Patient Experience Representative / PER - Waltham (onsite) Boston Children's HospitalSr. Patient Experience Representative / PER - Waltham (onsite)Waltham, MA$19.83–$29.49 / hourp>Position Summary The Department of Otolaryngology and Communication Enhancement at Boston Childrens Hospital is dedicated to providing comprehensive care for ear, nose, and throat (ENT) disorders including communication differences with hearing, balance, speech production, language processing, voice quality, feeding, swallowing, and more. Patient Experience Representative / PER - Waltham (onsite) 84375BR Otolaryngology and Communication Enhancement testing Apply Save Share [addthis tool="addthis_inline_share_toolbox_kuh2"].
Satellite Patient Representative I South Shore Health Systems IncSatellite Patient Representative IWeymouth, MA$17.17–$23.11 / hourp>The Satellite Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI) when contacting the DFCI Satellite and the role is critical to the caller's experience. This role requires excellent customer service skills and comfort with multitasking and problem solving.
Patient Representative Dana-Farber Cancer Institute IncPatient RepresentativeAttleboro, MA$41,200–$46,500 / yearWe strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls.
Patient Access Representative Senior BWH Brigham and Women's HospitalPatient Access Representative Senior BWHBoston, MA$22.22–$31.71 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
Patient Access Representative Merrimack HealthPatient Access RepresentativeLawrence, MAAs the Patient Access Representative, you will performall tasks related to pre-registration and registration of patients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met. Merrimack Health is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate, and quality health care for the whole family.
Patient Service Representative Brigham and Women's HospitalPatient Service RepresentativeMA$17.71–$25.28 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
Patient Services Representative - Front Desk - North Falmouth, MA Dermatology of Cape CodPatient Services Representative - Front Desk - North Falmouth, MAMassachusettsli>Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.
ED Patient Access Representative Boston Medical CenterED Patient Access RepresentativeBoston, MA$21.15–$27.36 / hourRequires strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases and successfully assist patients in securing active coverage. Displays strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; and complete follow up task timely.
Patient Access Representative Boston Medical CenterPatient Access RepresentativeBoston, MA$20.23–$24.65 / hourli>Requires strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases and successfully assist patients in securing active coverage. Displays strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; and complete follow up task timely.
Patient Experience Representative I- Ophthalmology (Boston) Boston Children's HospitalPatient Experience Representative I- Ophthalmology (Boston)Boston, MA$19.06–$27.64 / hourThis role is a combination of front-facing with our patients at our front desk assisting in check-in, patient scheduling, registering, and patient concerns, and also assisting with our call center and various projects throughout the department. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
Patient Service Representative (Per Diem) Greater Lawrence Family Health CenterPatient Service Representative (Per Diem)Lawrence, Massachusettsp>Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. • Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
Patient Service Representative Greater Lawrence Family Health CenterPatient Service RepresentativeLAWRENCE, MAEstablished in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
Patient Access Representative Lawrence General HospitalPatient Access RepresentativeLawrence, MAAs the Patient Access Representative, you will performall tasks related to pre-registration and registration of patients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met. Required: High School diploma Computer and typing experience Customer service skills Preferred: Prior experience working directly with the public in a healthcare patient access environment.
Patient Business Representative Brigham and Women's HospitalPatient Business RepresentativeJamaica Plain, MA$19.42–$27.74 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. The Patient Business Rep (PBR) functions as a financial counselor and registrar and is responsible for the in-depth evaluation of financial history for both uninsured and underinsured patients for the purpose of determining eligibility for government and pharmacy financial assistance programs.
Patient Representative/PT Aide IVYREHAB Network IncPatient Representative/PT AideTewksbury, MAResponsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. PT aides help create a positive patient experience by making patients feel comfortable and welcomed while allowing therapists to focus more fully on patient care.
Patient Services Representative II Codman Square Health CenterPatient Services Representative IIRandolph, MAThe PSR II is required to provide excellent customer service for patients, staff and providers alike - whether on the phone or during face-to-face interactions, and to ensure a positive patient experience for Codman Square Health Center's patients and their families. Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.
Patient Services Representative Codman Square Health CenterPatient Services RepresentativeBoston, MACSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic. Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.
Patient Access Representative II - Metrowest Medical Center Conifer Health SolutionsPatient Access Representative II - Metrowest Medical CenterTown of Framingham, Massachusetts$19.02–$28.53 / hourSecures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
Patient Experience Representative (Float Pool) Boston Children's HospitalPatient Experience Representative (Float Pool)Boston, MA$19.06–$27.64 / hourAfter successful completion of training, the Patient Experience Representative/Patient Access (PER) Float will work in ambulatory clinic areas, central registration, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments. Patient Experience Representative (Float Pool) 83704BR Ambulatory Services testing Apply Save Share [addthis tool="addthis_inline_share_toolbox_kuh2″].
PATIENT SERVICE REPRESENTATIVE - FLOAT (DENTAL/VISION) Charles River Community HealthPATIENT SERVICE REPRESENTATIVE - FLOAT (DENTAL/VISION)MA$20–$26 / hourp>We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community. Ensure that all interactions between Administration, Customer Service operations, and patients are professional, helpful, provides empathy and creates an atmosphere of CRCH being a safe place and welcoming place for all community members that enter, call, or seek our services, as a member of the Community Support Service Team.
Patient Access Representative II Brigham and Women's HospitalPatient Access Representative IIJamaica Plain, MA$19.81–$28.30 / hourPhysical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%). The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Patient Access Representative I Brigham and Women's HospitalPatient Access Representative IJamaica Plain, MA$17.71–$25.28 / hourPhysical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%). The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
NewPatient Service Representative, Ortho Brigham and Women's HospitalPatient Service Representative, OrthoPeabody, MA$17.71–$24.94 / hourp>Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
NewPatient Services Representative, Contact Center Massachusetts Institute of TechnologyPatient Services Representative, Contact CenterCambridge, MAPATIENT SERVICES REPRESENTATIVE (PSR), CONTACT CENTER, MIT Health, to serve as the primary point of contact for patients and other constituents, managing incoming phone calls and electronic inquiries for MIT Health; responsible for registering new patients, verifying insurance eligibility, scheduling appointments, communicating co-pay and pre-visit requirements, responding to general inquiries, and screening callers for appropriate clinical triage; coordinate care and information across internal and external service areas, ensuring a seamless patient experience. REQUIRED: High school diploma or equivalent and at least two years of experience in a customer service, administrative, or related role; demonstrated ability to manage multiple priorities in a fast-paced environment, along with excellent interpersonal and telephone communication skills; solid communication, sound judgment, and a patient-centered approach, with the ability to resolve complex inquiries accurately, efficiently, and compassionately; must be able to interact effectively with patients, clinicians, and professional staff in a courteous, empathetic, and professional manner.
Patient Access Representative 30 Hrs (M-F 1230pm- 7pm). Scheduling Lahey Hospital and Medical CenterPatient Access Representative 30 Hrs (M-F 1230pm- 7pm). SchedulingBurlington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.