Facilities / Engineering Operations Manager 2 SodexoFacilities / Engineering Operations Manager 2CARLSBAD, NM$77,690–$100,540What You Bring: A proven track record of successful Facilities Management leadership experience as demonstrated by articulated results and accomplishments. Strong technical knowledge of the following: mechanical, electrical, plumbing, HVAC, structural, safety systems, architectural, landscape, and energy management.
Program Manager 3 • NA-90 Maintenance operations United Global TechnologiesProgram Manager 3 • NA-90 Maintenance operationsLos Alamos, NM$65–$75 / yearFull timePosition requires advanced knowledge of and successfully demonstrated experience in all aspects of program management of technical or operational work, including defining program work scope, schedules, budgets, priorities, and performance milestones; developing cost, scope, and schedule baselines; reporting cost and schedule variance; and managing change control and risk. The program manager brokers with customers and individual researchers or research groups/programs to determine what work will be done to meet the customers� needs, general timeframes, and funding requirements.
NewAccounting Manager JobotAccounting ManagerAlbuquerque, NM$85,000–$110,000 / yearSupervise, direct, and manage the day-to-day accounting operations including the month and end-year process, accounts payable/receivable, cash receipts, general ledger, payroll, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital assets reconciliations, and check runs. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewFederal Construction Project Manager JobotFederal Construction Project ManagerAlbuquerque, NM$120,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will have prior experience managing federal construction projects and be comfortable working in secure, highly regulated environments where planning, coordination, and execution are critical to project success.
NewProduction Manager JobotProduction ManagerLas Cruces, NM$100,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Founded nearly 30 years ago and based in Las Cruces, NM, we are a global leader in food and beverage ingredients with operations spanning multiple regions around the world.
General Manager Premier Hospitality II, LLCGeneral ManagerLas Cruces, NM$55,000–$65,000 / yearFull timeA successful candidate MUST have at least one year, preferably longer, of hotel management experience. The GM is responsible for the successful operation of our hotel in a culture of outstanding service.
Supervisor - Telephone Survey and Support Operations (TSSO) NORC at the University of ChicagoSupervisor - Telephone Survey and Support Operations (TSSO)Albuquerque, New Mexico$24–$28.50 / hourPart timep>TSSO is primarily responsible for screening and interviewing respondents over the telephone, but the department also prompts respondents by telephone, locates respondents, codes and enters data from survey responses, manages hard copy documents, mails survey materials and performs receipt control operations. Serve as a role model to staff by providing on-site training, coaching, and support while consistently contributing to a positive work environment by being approachable and congenial in a high operational tempo environment.
NewDialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNAlbuquerque, NMAs the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support.
NewDialysis Program Manager Registered Nurse - RN Fresenius Medical CareDialysis Program Manager Registered Nurse - RNAlbuquerque, NMli>Frequently interacts with supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers. Manages the provision of quality patient care in an independent home therapy program while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory requirements and programs.
NewManager Registered Nurse - Oncology Radiology CHRISTUS HealthManager Registered Nurse - Oncology RadiologyAlamogordo, NMli>Appropriately reviews patient assessment, treatment, and/or care methods performed by nursing to accommodate the unique physical, psychosocial, cultural, spiritual, age specific and other developmental needs of each patient served. Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.
NewManager Practice II - Primary Family Medicine CHRISTUS HealthManager Practice II - Primary Family MedicineAlbuquerque, NMManages subordinate personnel, prepares clinic budget, ensures data accuracy, prepares financial analyses, handles customer service issues and maintains provider/staff communications. Works closely with leadership to develop, implement, and maintain programs that enhance quality of care and achieve a high level of patient and provider satisfaction as well as meeting budgeted financial clinic performance.
HSEQ Manager Remedial Construction Services, L.PHSEQ ManagerAlbuquerque, NMRemote$95,000–$135,000 / yearli>An average of at least 24 hours of formal safety training annually for the past 5 years, which may include specific training to achieve Competent Person status for at least one (1) of the following areas of competency as required for the project: Excavations/Trenching; Scaffolding; Fall Protection; Hazardous Energy; Confined Space Entry; Health Hazard Recognition, Evaluation and Control of Chemical, Physical and Biological Agents; PPE and Clothing to include selection, use and maintenance. Strong computer skills with the ability to complete and submit weekly, monthly, and quarterly reports to corporate and client representatives in a timely manner using Microsoft Word, Excel, and PowerPoint.
NewCommercial Construction Project Manager HITT ContractingCommercial Construction Project ManagerAlbuquerque, NMp style="text-align:left">Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. The PM provides leadership and serves as the liaison between project team members to promote the interest of both the business and clients in all matters, as well as demonstrate the characteristics of a mid-level leader.
NewManager of Emergency Services RN Del Sol Medical CenterManager of Emergency Services RNSunland Park, NMOur range of services include emergency care, cardiac care, women’s services, Level III NICU, rehabilitation, a bariatric clinic, and a Minimally Invasive Surgery Center. Del Sol Medical Center is a full service, acute-care hospital in east El Paso, Texas.
NewChef Manager AramarkChef ManagerSocorro, NMLearn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. About Aramark.
NewController (Relocation Available) JobotController (Relocation Available)Albuquerque, NM$90,000–$120,000 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This position will play a pivotal role in our company's growth, providing financial insights that drive business strategy, improve operational efficiency, and boost profitability.
Dialysis Nurse Manager - $10,000 Sign-on Bonus Dialysis Clinic, Inc.Dialysis Nurse Manager - $10,000 Sign-on BonusDulce, NM$100,000–$120,000 / yearp>DCI’s Differentiator:Since opening the first clinic 50 years ago in Nashville, Tenn., our Dialysis Clinic, Inc. family has grown to be the nation’s largest nonprofit dialysis provider with more than 270 locations in 30 states, serving nearly 14,000 patients each day. The Dialysis Nurse Manager is responsible for dialysis facility management and nursing personnel supervision to ensure safe, efficient dialysis treatments for all DCI patients.
Dialysis Nurse Manager Dialysis Clinic, Inc.Dialysis Nurse ManagerCuba, NM$80,000–$100,000 / yearp>DCI’s Differentiator:Since opening the first clinic 50 years ago in Nashville, Tenn., our Dialysis Clinic, Inc. family has grown to be the nation’s largest nonprofit dialysis provider with more than 270 locations in 30 states, serving nearly 14,000 patients each day. The Dialysis Nurse Manager is responsible for dialysis facility management and nursing personnel supervision to ensure safe, efficient dialysis treatments for all DCI patients.
Branch Manager Badger DaylightingBranch ManagerHobbs, NMli>5+ years’ of management experience preferred in the following Industries: Vacuum, Pump Trucks, Commercial Underground Construction, Trucking/Fleet Management, Sewer / Water Line or Underground Utilities, Oil & Gas and Waste, Equipment Rentals. The Branch Manager position is accountable for ensuring the safe, cost effective and efficient day-to-day management of their assigned area and for the financial results of the branch.
NewRegistered Nurse Case Manager Las Palmas Medical CenterRegistered Nurse Case ManagerSunland Park, NMThe facility offers a range of services including emergency care with a Level III trauma center, cardiac care, women’s services, pediatric care and NICU, cancer care, and more. Ability to read, analyze and comprehend complex clinical and financial data and its application to level of care criteria and discharge options; strong, broad-based clinical knowledge and understanding of pathology/physiology of disease processes; excellent critical thinking skills; assertive personality traits to facilitate ongoing physician communication; organize, prioritize and manage time efficiently.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerClovis, NM$16.75–$17 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sRoswell, NM$19–$19.25 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sRoswell, NM$14.75–$15 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
NewField Service Technician I - IM Regional Ops CHRISTUS HealthField Service Technician I - IM Regional OpsSanta Fe, NMp>The Field Services Technician is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade and maintenance of workstation and peripheral equipment. Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives.
Superintendent 1BritcomSuperintendentAlbuquerque, NMli>Work closely with site safety to reinforce RECON's culture of safety onsite; ensure all employees remain in compliance with safety plans, company policies and procedures, plus assist project management with daily morning safety meetings onsite . Will manage all aspects for project work including direct supervision of the crew, construction equipment, and the subcontractors onsite; the implementation of RECON's behavioral safety program and the quality control of work performed each day.
NewRestaurant Chef Eldorado Hotel & SpaRestaurant ChefSanta Fe, NM$70,000–$80,000 / yearHeritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Build a strong, cohesive team culture focused on accountability and excellence while collaborating and working well with front-of-house and other departments.
Assistant Critical Operations Manager Stack InfrastructureAssistant Critical Operations ManagerSanta Teresa, NM$60–$62.50 / hourAs a leader in STACKs Critical Operations team, the ACOM must possess an expert level of knowledge and will be responsible for assisting the Critical Operations Manager in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time.
Supervisory Air Traffic Control Specialist (Operations Manager, Level 10) U.S. Department of TransportationSupervisory Air Traffic Control Specialist (Operations Manager, Level 10)Albuquerque, NM$163,062–$207,903 / yearMust have been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility; (NOTE: An employee who has been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility that is upgraded is considered to meet the qualification requirements of the upgraded position, since he/she has been performing the higher graded work); OR. Meets and has frequent contacts with both internal and external customers including subordinates, other peer management representatives, union representatives, administrative support staff within the facility, higher ranking managers and supervisors, members of the general public, and representatives of the aviation industry.
Operations Manager CVS Health CorpOperations ManagerRio Rancho, NM$19–$29 / hourp>The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: Overall store management, supervision, and policy implementation.
NewStaff Operations Manager 3 Los Alamos National LaboratoryStaff Operations Manager 3Los Alamos, NMDue to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory. Advanced knowledge and proven expertise in managing administrative, business, and operational activities across areas including safety, security, financial management, human resources, strategic planning, resource management, space coordination, and procurement.
Assistant Critical Operations Manager STACK Infrastructure USAssistant Critical Operations ManagerSanta Teresa, New MexicoAs a leader in STACK’s Critical Operations team, the ACOM must possess an expert level of knowledge and will be responsible for assisting the Critical Operations Manager in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time.
Operations Manager ASC Engineered Solutions LLCOperations ManagerHobbs, NMThis leader is responsible for the overall performance of the distribution operation, including safe and efficient Inbound Operations (Moves & Putaways), Outbound Operations (LTL & Small Parcel), light assembly operations, inventory control functions, location clean-up/maintenance, Cross-Functional Collaborations, and all other fulfillment operations to various other ASC distribution center locations and customers in North America. Excellent problem-solving skills and leadership qualities; a hands-on leader with a passion for employees' wellbeing, self-starter, team player, relationship builder and the ability to lead change.
Critical Operations Manager Stack InfrastructureCritical Operations ManagerSanta Teresa, NM$161,500–$179,100 / yearAs a leader in STACKs Critical Operations team, the COM must possess an expert level of knowledge and will be responsible for assisting the Senior Director, Critical Operations in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. Working understanding of electrical and mechanical systems used in a data center environment, including UPS, Transformers, PDUs, RPPs, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems.
Operations Manager 3 Los Alamos National LaboratoryOperations Manager 3Los Alamos, NMDue to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory. Thorough knowledge and understanding of the concepts and principles of Integrated Work Management, Integrated Safety Management (ISM) and Integrated Safeguards and Security Management (ISSM), or equivalent non-DOE programs, including experience reviewing, approving, and authorizing both facility and programmatic work as demonstrated through the DOP/IWD/work package reviews and approvals.
Regional Operations Manager Insulation Distributors, IncRegional Operations ManagerNM$115,000–$130,000 / yearThis role involves leading diverse teams and having direct accountability for regional operational functions, including transportation, fleet management, inventory control, distribution center operations, safety, and workforce management planning. The Regional Operations Manager oversees the day-to-day success of the region while also developing long-term strategies and continuous improvement projects that support sales growth and operational efficiency.
Field Operations Manager - Fleet Services Ryder System IncField Operations Manager - Fleet ServicesAlbuquerque, NMCompensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. You may receive phone calls, text messages, or emails that appear to be from Ryder or other trusted organizations, but it is important that you remain vigilant when responding to these as they may be scams in which fraudsters try to obtain your personal information for malicious purposes (known as "Phishing") .
IT & Office Operations Manager 3D Glass Solutions IncIT & Office Operations ManagerAlbuquerque, NMp>Lead small-scale IT and operational projects, including: Software implementations Hardware upgrades Office moves or workspace improvements Process improvement initiatives. Strong knowledge of Windows Server environments, Microsoft 365 tenant administration, Networking hardware (Cisco, Meraki, or similar), and Backup and recovery tools.
Warehouse Operations Manager Schneider National IncWarehouse Operations ManagerCarlsbad, NMThis diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. The Warehouse Operations Manager will coach warehouse associates while overseeing warehouse metrics related to safety, quality, productivity, cost control and customer service.
Critical Operations Manager STACK Infrastructure USCritical Operations ManagerSanta Teresa, New MexicoAs a leader in STACK’s Critical Operations team, the COM must possess an expert level of knowledge and will be responsible for assisting the Senior Director, Critical Operations in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. Working understanding of electrical and mechanical systems used in a data center environment, including UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems.
Operations Manager ASC Engineered SolutionsOperations ManagerHobbs, New MexicoThis leader is responsible for the overall performance of the distribution operation, including safe and efficient Inbound Operations (Moves & Putaways), Outbound Operations (LTL & Small Parcel), light assembly operations, inventory control functions, location clean-up/maintenance, Cross-Functional Collaborations, and all other fulfillment operations to various other ASC distribution center locations and customers in North America. Excellent problem-solving skills and leadership qualities; a hands-on leader with a passion for employees’ wellbeing, self-starter, team player, relationship builder and the ability to lead change.
Operations Manager Pacific Dental Services IncOperations ManagerAlbuquerque, NM$24–$33.75 / hourVery orderly and excels at cutting through confusion and turning chaos into orderDemonstrates a strong ability to identify, analyze, and solve problemsDetail oriented, organized, process focused, problem solver, self-motivated proactive, patient focusedAbility to create presentations and use outstanding presentation skillsWork EnvironmentThe work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this jobThis is primarily a sedentary office classification but may require field visits and driving. There is occasional exposure to irate team members vendors or patientsWhile performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hearThe team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds.
Operations Manager Ulta Beauty IncOperations ManagerRoswell, NMThe OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label.
Sustainment & Deployment Operations Manager AeroVironment IncSustainment & Deployment Operations ManagerAlbuquerque, NM$128,000–$181,650 / yearAeroVironment is seeking a highly motivated and operationally focused Sustainment Manager to lead sustainment execution, Contractor Logistics Support (CLS), and field service operations for advanced Directed Energy (DE), precision tracking, and counter-UAS systems. The ideal candidate has experience managing complex defense sustainment programs, coordinating logistics and maintenance activities, leading Field Service Representatives (FSRs), and developing data-driven sustainment reporting and readiness metrics.
Customer Experience Operations Manager TXNM Energy IncCustomer Experience Operations ManagerAlbuquerque, NM$110,004–$148,506 / yearp>The Customer Experience Operations Manager leads a broad portfolio of customer-facing functions to deliver consistent, high-quality experience across all touchpoints, with accountability for customer interconnections (new and upgraded service and solar) ensuring safe, timely, and compliant execution. Additionally, the manager ensures effective resolution of customer escalations while identifying root causes to drive continuous improvement, and leverages analytics and customer insights to monitor performance, inform decisions, and advance customer satisfaction and operational outcomes.
Operations Manager | Full Time | Curry County Events Center Oak View GroupOperations Manager | Full Time | Curry County Events CenterClovis, NMli>Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures; Select, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. This Operations Manager reports to the General Manager and is responsible for assisting in the administration, planning, budgeting, and direction for the operations of the center, including front and back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control.
Call Center Operations Manager MCI CareersCall Center Operations ManagerLas Cruces, New MexicoMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Senior Operations Manager Bloom Energy CorpSenior Operations ManagerSanta Teresa, NM$149,300–$214,700 / yearThe position serves as the single operational owner at site level, interfacing with customers and coordinating with Remote Monitoring, Engineering, Field Service, and Fulfillment teams to meet uptime, efficiency, SLA, and contractual commitments. Our cutting-edge solutions enable unparalleled "time-to-power" capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.
NewAcademic Operations Manager Stride, Inc.Academic Operations ManagerSanta Fe, New Mexicoli>Monitor, analyze, and report on team performance, production output, quality results, backlog, SLA adherence, and support trends to identify risks, support accountability, and drive operational improvements. This position is responsible for managing team performance, resolving escalations, improving workflows, supporting operational readiness, and ensuring that academic support processes align with organizational goals and service-level expectations.