NewRetail Operations Manager PetSmartRetail Operations ManagerPlant City, FLAccountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
NewDirector Therapy Operations Encompass Health Rehabilitation Hospital of Wesley ChapelDirector Therapy OperationsWesley Chapel, FLOur achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. With access to cutting-edge equipment and technology, join a team that values teamwork, support, and inclusiveness in delivering impactful outcomes.
NewBranch Operations Lead - Plant City (New Build) Plant City, FL JPMorgan Chase Bank, N.A.Branch Operations Lead - Plant City (New Build) Plant City, FLPlant City, FLFull timeChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Operations Lead - PT At Home Group IncOperations Lead - PTLutz, FLThe OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner. The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security.
Data Operations Lead ManTech International CorpData Operations LeadTampa, FLThe Data Operations Lead will leverage their strong technical background and knowledge to support the Sponsor's digital projects and data-driven missions, to include managing agile development processes, directing data operations workflows, and translating complex customer request requirements into actionable technical tasks. Overseeing the triage and fulfillment of SOF digital support request requirements, including translating complex customer requests and assigning appropriate support teams.
Warehouse Operations Lead NFI Industries IncWarehouse Operations LeadAuburndale, FLHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Ensures the warehouse is clean and orderly; including but not limited to organizing and rotating inventory, maintaining product labels, sweeping warehouse, and assist in staging orders for delivery.
Warehouse Operations Lead - Evening/Weekend Monster EnergyWarehouse Operations Lead - Evening/WeekendLakeland, Florida$22–$29 / hourThe Impact You'll Make: Inspect incoming shipments, reject damaged items, record shortages, and correspond with shipper to rectify damages and shortages. Project a positive company image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner.
Warehouse Operations Lead - (Sat - Mon Shift) Monster EnergyWarehouse Operations Lead - (Sat - Mon Shift)Lakeland, Florida$22–$29 / hourThe Impact You'll Make: Inspect incoming shipments, reject damaged items, record shortages, and correspond with shipper to rectify damages and shortages. Project a positive company image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner.
NewGlobal Operations Lead, HCP Engagements - Managed Services Health PLS PricewaterhouseCoopers LLPGlobal Operations Lead, HCP Engagements - Managed Services Health PLSTampa, FL$124,000–$280,000 / yearMentoring junior team members; Monitoring financials and maintain budget profitability; Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role; Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement; Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps; Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand; Working with global tech team and developers on application modification and bug fixes; Leading teams of individuals with a positive attitude; Communicating with senior leadership and senior client stakeholders; Delivering consistent "white glove" customer service; Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations; Strong research skills; Experience contracting is preferable; Financial acumen for reconciling budgets; Has strong attention to detail; Familiarity with Advanced Excel and Power BI; Strong English language reading comprehension and writing skills; Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Lead, Tech Portfolio Operations Humana IncLead, Tech Portfolio OperationsTampa, FLRemote$117,600–$161,700 / yearEstablish and manage the portfolio operating rhythm, including monthly portfolio reviews, quarterly business reviews, financial checkpoints, enterprise portfolio submissions, contract reviews, forecasting cycles, risk reviews, dependency reviews, and leadership readouts. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Lead Commercial Technical Operations WideOpenWestLead Commercial Technical OperationsTampa, FloridaAs the Lead Commercial Technical Operations professional, you'll play a vital role in supporting mission-critical commercial services while mentoring fellow engineers, driving operational excellence, and resolving complex networking challenges. You'll work alongside Engineering, Network Operations, and Business Services teams in a collaborative, technology-driven environment where your technical expertise and leadership will directly influence customer success and team performance.
Lead Field Service Technician – Overnight Operations XylemLead Field Service Technician – Overnight OperationsTampa, FloridaOur products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. This role serves as the subject matter expert in industrial wastewater treatment, providing real-time troubleshooting, technical expertise, and operational support while maintaining strong customer relationships.
Lead Field Service Technician - Overnight Operations Xylem IncLead Field Service Technician - Overnight OperationsBartow, FLOur products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. This role serves as the subject matter expert in industrial wastewater treatment, providing real-time troubleshooting, technical expertise, and operational support while maintaining strong customer relationships.
Lead Commercial Technical Operations WideOpenWest Finance LLCLead Commercial Technical OperationsTampa, FLAs the Lead Commercial Technical Operations professional, you'll play a vital role in supporting mission-critical commercial services while mentoring fellow engineers, driving operational excellence, and resolving complex networking challenges. You'll work alongside Engineering, Network Operations, and Business Services teams in a collaborative, technology-driven environment where your technical expertise and leadership will directly influence customer success and team performance.
NewLATAM Operations Business Execution Lead-Senior Vice President Citigroup IncLATAM Operations Business Execution Lead-Senior Vice PresidentTampa, FL$141,440–$212,160 / yearThe International Operations Business Execution (BE) LATAM Cluster Lead is a critical strategic partner responsible for driving key Business Execution deliverables, enabling the Operations organization to achieve its day-to-day goals and long-term priorities. Lead efforts to streamline key processes across the cluster, establishing clear governance by defining process ownership and resolving cross-functional ownership disputes to ensure operational integrity.
Data Operations Technical Lead Platinum TechnologiesData Operations Technical LeadTampa, FloridaOur teammates are dot-connecting leaders that operate in a mutually accountable environment to deliver thought leadership, expert technical analysis, and quality execution for our clients. • Bachelor of Science (BS) in Information Systems, Computer Science, Information Technology, Data Management, Engineering, Business Analytics, or a related technical discipline.
Lead Commercial Technical Operations Knology, Data Center ServicesLead Commercial Technical OperationsTampa, FloridaAs the Lead Commercial Technical Operations professional, you'll play a vital role in supporting mission-critical commercial services while mentoring fellow engineers, driving operational excellence, and resolving complex networking challenges. You'll work alongside Engineering, Network Operations, and Business Services teams in a collaborative, technology-driven environment where your technical expertise and leadership will directly influence customer success and team performance.
Financial Operations Analyst Lead - Payment Integrity Datamining Elevance Health IncFinancial Operations Analyst Lead - Payment Integrity DataminingTampa, FLMinimum Requirements: Requires a BA/BS in accounting or finance and a minimum of 5 years' experience in a finance/health insurance field capacity and experience with relational databases and mainframe and client server report writers; or any combination of education and experience, which would provide an equivalent background. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
Data Operations Technical Lead Maximus IncData Operations Technical LeadTampa, FLMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. The ideal candidate will lead enterprise data operations within a highly secure, distributed, multi-cloud environment, ensuring scalable, reliable, and mission-ready data capabilities that support real-time decision-making in complex operational settings.
Lead Enterprise Software Engineer - Application & IT Operations Wolters Kluwer N.V.Lead Enterprise Software Engineer - Application & IT OperationsTampa, FL$118,300–$207,400 / yearYou will be involved in a wide range of application-centric operational tasks, including monitoring application health, performance optimization, managing incidents and escalations, coordinating releases, and ensuring proper alerting, logging, and observability. While DevSecOps engineering and CI/CD pipeline development remain important components of the ecosystem, this role places greater emphasis on application runtime health, operational workflows, incident management, release readiness, and environment reliability.
Operations Support Senior Lead Analyst Citigroup IncOperations Support Senior Lead AnalystTampa, FL$119,680–$179,520 / yearProgramme Delivery: Proven ability to drive complex, cross-functional programmes, influence senior stakeholders across diverse organizations, and consistently deliver measurable business outcomes. Identify opportunities for Operational tooling/AI implementation and operational process improvements across business areas, proactively spotting where emerging technologies and operational tools can drive efficiency, reduce risk, and accelerate performance.
Operations Core Project Lead Analyst Vice President Citigroup IncOperations Core Project Lead Analyst Vice PresidentTampa, FL$113,840–$170,760 / yearAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives and confirm project plans meet business needs as described in the project initiation documents.
Team Lead, Market Operations CarvanaTeam Lead, Market OperationsTampa, FLThe Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything thatcomes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
Team Lead, Market Operations Carvana CoTeam Lead, Market OperationsTampa, FLThe Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
Operations Core Business Analyst Lead Vice President Citigroup IncOperations Core Business Analyst Lead Vice PresidentTampa, FL$113,840–$170,760 / yearDirect the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary. Responsibilities: Responsible for the day to day requirements gathering to ensure planned milestones for complex client facing program.
Data Operations Technical Lead Agile DefenseData Operations Technical LeadTampa, FloridaTypically has a Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field (masters degree preferred)., and 8+ years of experience in data engineering or software engineering, with demonstrated experience in designing and managing complex data pipelines., or equivalent relevant work experience; e.g., each year of work experience may be substituted for each year of education required. This individual will ensure comprehensive data and engineering management, data quality and resource management providing scalable systems and reliable infrastructure essential for integrating advanced analytics and effective Artificial Intelligence solutions, significantly enhancing data-driving decision-making across all warfighting functions.
NewLead Business Consultant – Industrial Operations Accounting, Lakeland PublixLead Business Consultant – Industrial Operations Accounting, LakelandLakeland, FLKnowledge of Industrial Operations, Retail and other support business area structures including the various Finance teams supporting those areas. Certified Public Accountant, Certified Management Accountant, Certified Corporate Financial Planning & Analysis Professional or other certifications specific to the position.
NewStore General Manager: Lead Operations & Growth Domino's Pizza LLCStore General Manager: Lead Operations & GrowthWinter Haven, FLA well-known pizza company in Winter Haven, Florida is seeking an Assistant Manager who will oversee daily operations, staff management, customer relations, and ensure adherence to company policies. The role offers growth opportunities within the company and requires a valid driver's license for delivery tasks.#J-18808-Ljbffr.
Operations Team Lead Campbell'sOperations Team LeadLakeland, FloridaOur portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. • Leadership skills, ability to lead a diverse work group, focused on results, employee engagement, decision making and teamwork.
Operations Team Lead The Campbell's CoOperations Team LeadLakeland, FLOur portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover. Leadership skills, ability to lead a diverse work group, focused on results, employee engagement, decision making and teamwork.
Operations Support Engineer (SE) - Senior Tech Lead S2TechnologiesOperations Support Engineer (SE) - Senior Tech LeadTampa, FLFull timeEngineers in this role must have strong familiarity with operational environments, Joint and SOF processes, and Command and Control (C2) systems such as Common Operational Picture (COP), Tactical Data Links (TDL), and Operational Area of Interest (OAI) systems. Work collaboratively with vendors and PMO teams, the Technical Lead assures that projects adhere to the Software Acquisition Pathway, establishing and enforcing policies and procedures for validating program features and epics through the SAFE/AGILE process.
NewUtility Operations Systems Lead Training & Adoption Peoples Gas SystemUtility Operations Systems Lead Training & AdoptionTampa, FLPeoples Gas System is seeking an Enterprise Operations Coordinator in Florida, Tampa, to support training and adoption of operational technologies across field and office environments. This role requires strong communication and organizational skills.#J-18808-Ljbffr.
E-Discovery & Digital Forensics Lead (Legal Operations) USAAE-Discovery & Digital Forensics Lead (Legal Operations)Tampa, FL$127,310–$243,340 / yearWhat sets you apart: Advanced experience supporting eDiscovery, litigation support, or digital forensics within a large financial services organization (e.g., banking, insurance, or highly regulated enterprise) strongly preferred, including experience working within a Legal or Staff Counsel operations department, with familiarity in handling high-volume, sensitive, and regulated data environments. What you'll do: Completes full forensic examinations to include acquisition and analysis of large and varied data sources and effective presentation of findings via concise narrative descriptions, visual aids (graphs, charts, timelines, etc), affidavits, and sworn testimony.
Water/Wastewater Lead Operations & Maintenance Technician Woodard & Curran IncWater/Wastewater Lead Operations & Maintenance TechnicianFL$24–$30 / hourWoodard & Curran draws on the experience of hundreds of certified operators across the country, backed by the knowledge and skills of hundreds more engineers, scientists, and regulatory experts, to quickly tackle the most challenging operational issues and keep treatment plants running efficiently and in full compliance. Responsibilities include the following but are not limited to: Lead a team of workers in operations and maintenance of water and wastewater infrastructure, including but not limited to mains, lift stations, booster stations.
Water/Wastewater Lead Operations & Maintenance Technician Woodard & Curran, Inc.Water/Wastewater Lead Operations & Maintenance TechnicianGroveland, FL$24–$30 / hourWoodard & Curran draws on the experience of hundreds of certified operators across the country, backed by the knowledge and skills of hundreds more engineers, scientists, and regulatory experts, to quickly tackle the most challenging operational issues and keep treatment plants running efficiently and in full compliance. Responsibilities include the following but are not limited to: Lead a team of workers in operations and maintenance of water and wastewater infrastructure, including but not limited to mains, lift stations, booster stations.
NewInsurance Accounting Manager Lead Operations & Compliance Slide InsuranceInsurance Accounting Manager Lead Operations & ComplianceTampa, FLThe ideal candidate has at least 5 years of experience in accounting within the insurance sector, strong GAAP knowledge, and outstanding leadership skills. This role involves overseeing billing, collections, and financial close processes while leading a team of accountants.
Psychological Operations (PSYOP) / MISO Planner / Technical Site Lead, Tampa, FL; Amman, Jordan - TS SCI Peraton IncPsychological Operations (PSYOP) / MISO Planner / Technical Site Lead, Tampa, FL; Amman, Jordan - TS SCIFL$112,000–$179,000 / yearAs the Technical Site Lead, you will provide direct liaison, integration, and synchronization with CJTF‑OIR staff, subordinate units, and a wide range of joint, interagency, intergovernmental, and multinational (JIIM) partners. Preferred Qualifications: Demonstrated knowledge of Service component functions and Combatant Command relationships, with experience coordinating PSYOP activities through Service, Joint, coalition, and interagency channels.
Psychological Operations (PSYOP) / MISO Planner / Technical Site Lead, Tampa, FL; Amman, Jordan – TS-SCI PeratonPsychological Operations (PSYOP) / MISO Planner / Technical Site Lead, Tampa, FL; Amman, Jordan – TS-SCIMacDill AFB, Florida$112,000–$179,000 / yearFull timeAs the Technical Site Lead, you will provide direct liaison, integration, and synchronization with CJTF‑OIR staff, subordinate units, and a wide range of joint, interagency, intergovernmental, and multinational (JIIM) partners. Knowledge in Joint Operational Planning Process, Military Decision-Making Process, and military campaign plan planning, targeting processes and expertise in developing and accessing tactical and operational level PSYOP plans and orders.
Sales and Operations Management Trainee Penske Truck RentalSales and Operations Management TraineeTAMPA, FLWillingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more.
Revenue Operations Manager Appspace IncRevenue Operations ManagerTampa, FLRemoteReporting directly to the Chief Sales Officer, this leader will partner closely with Sales, Marketing, Customer Success, and Finance to drive revenue predictability, operational excellence, and strategic alignment across the full customer lifecycle. Your Role as a Revenue Operations Manager: The Revenue Operations Manager is a critical role responsible for building, scaling, and optimizing the operational engine that powers Appspace''s go-to-market (GTM) organization.
Revenue Operations Manager AppspaceRevenue Operations ManagerTampa, FLRemoteReporting directly to the Chief Sales Officer, this leader will partner closely with Sales, Marketing, Customer Success, and Finance to drive revenue predictability, operational excellence, and strategic alignment across the full customer lifecycle. Define and track the KPIs and leading indicators that drive revenue growth, including pipeline coverage, win/loss rates, CAC, NRR, and sales cycle time.
ENGINEER - OPERATIONS PLANNING (Experienced) Seminole Electric Cooperative IncENGINEER - OPERATIONS PLANNING (Experienced)Tampa, FLRepresents Seminole on various FRCC/SERC working groups to perform regional and sub‑regional operational transmission and resource adequacy assessments. Produces detailed, coordinated and optimized load and resources plans through coordination with all functional groups including System Operations, Power Production and Commercial Operations.
Senior IT Operations & Infrastructure Manager Seven Seas Water GroupSenior IT Operations & Infrastructure ManagerTampa, FLSeven Seas Water, which provides water treatment and desalination for governmental, hospitality and industrial customers in United States, Latin America and the Caribbean, and the AUC Group (www.aucgroup.net), which provides decentralized water and wastewater treatment plants for industrial and municipal customers in the United States. Seven Seas Water Group is a portfolio company of EQT AB (together with its subsidiaries, "EQT"), a purpose-driven global investment organization that partners with companies worldwide through its Private Capital and Real Assets strategies.
Financial Systems BI Manager - Reporting & Operations BDO USA PCFinancial Systems BI Manager - Reporting & OperationsFL$120,000–$140,000 / yearJob Summary: The Financial Systems BI Manager - Reporting & Operations - is responsible for managing the business administration, reliability, and continuous improvement of the firm's reporting platforms with a focus on actuals reporting, dashboards, controls, governance, and financial system processes that support the firm's reporting. In this role, the manager has strong communication skills and must interact regularly and comfortably across various departments, speaking in business acumen with the business field with the ability to effectively translate to technical acumen with IT teams and cross functional Management teams.
Senior Information Operations Planner The Ascendancy GroupSenior Information Operations PlannerTampa, FLFA30 qualification or 14F (Airforce Information Operations Officer) or 0510/0520/0530 (MAGTF IO Officer and Planner series) or equivalent military specialty with demonstrated operational IO leadership. The Senior Information Operations Planner position is a full-time position leading, directing, and overseeing the integration of Information Forces (IRCs) into strategic and operational planning, and mission execution as part of Operations in the Information Environment (OIE).
Senior IT Operations & Infrastructure Manager Seven Seas Water CorpSenior IT Operations & Infrastructure ManagerTampa, FLSeven Seas Water, which provides water treatment and desalination for governmental, hospitality and industrial customers in United States, Latin America and the Caribbean, and the AUC Group (www.aucgroup.net), which provides decentralized water and wastewater treatment plants for industrial and municipal customers in the United States. Seven Seas Water Group is a portfolio company of EQT AB (together with its subsidiaries, ''EQT''), a purpose-driven global investment organization that partners with companies worldwide through its Private Capital and Real Assets strategies.
Supervisor II, Warehouse Operations Chick-fil-A Supply LLCSupervisor II, Warehouse OperationsWinter Haven, FloridaReporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.
NewCulinary Operations Partner Salem's Fresh EatsCulinary Operations PartnerTampa, Florida$75,000–$100,000About Salem's Restaurant Group : We are seeking an experienced, entrepreneurial Culinary Operations Partner to help launch and grow an exciting new seafood-focused fast-casual restaurant concept. Join the Ground Floor of Something Special : If you're a passionate culinary leader with a vision for seafood innovation and the drive to help build a successful restaurant concept, we invite you to apply for this exciting opportunity.
Operations Manager – Home Health - 3628191 Apex HealthcareOperations Manager – Home Health - 3628191Lakeland, FL$80,000–$85,000 / yearThis leadership opportunity is ideal for a healthcare operations professional who enjoys building teams, driving business growth, and making a meaningful impact in the community. An established and growing home healthcare organization is seeking an experienced Operations Manager to lead its Polk County operation.
Contact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerTampa, FL$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.