Track Lead (Support & Operations)

Job Description

Track Lead (Support & Operations)

Others, Mexico City

Job Summary

We are seeking a skilled SailPoint ISC Consultant with strong expertise in Identity Security Cloud (IdentityNow) to design, implement, and support IAM solutions. The ideal candidate will have hands-on experience in integrations, provisioning, access governance, and lifecycle management within SailPoint ISC.

Key Responsibilities

• Design and implement SailPoint ISC (IdentityNow) solutions across enterprise environments

• Configure and manage identity lifecycle (JML) processes

• Perform application onboarding and connector configurations (Web Services, SCIM, JDBC, AD/Azure AD)

• Develop and manage access provisioning, aggregation, and certifications

• Configure and maintain workflows, policies, and role-based access controls (RBAC)

• Troubleshoot and resolve identity and access-related issues

• Work closely with application teams, security teams, and stakeholders for integration and onboarding

• Support audit, compliance, and governance activities

• Perform data analysis and reporting for access reviews and certifications

• Participate in migration or upgrade projects (IIQ to ISC, if applicable)

Skill Requirements

• 5-7+ years of professional work experience as part of an enterprise software company, systems integrator, or consulting firm; 3+ years of software implementation experience

• Experience in software development, implementation, and configuration

• Excellent communications skills and extensive experience working directly with clients and partners

• Understanding of IAM protocols- SAML, OAuth, LDAP

• Willing to work in shifts

Other Requirements

Preferred:

• Strong hands-on ISC implementation & integrations

• Experience with SCIM, Web Services, JDBC, AD/Azure AD connectors

• Knowledge of provisioning, aggregation, workflows, certifications

• Scripting (Java, BeanShell, PowerShell, APIs)

• IAM fundamentals (RBAC, SAML, OAuth)

Soft Skills:

• Strong analytical and problem-solving skills

• Effective communication with global stakeholders

• Ability to work in fast-paced IAM environments

• Proactive approach toward automation and improvements

Education:

• Computer Science degree, Engineering degree, or equivalent experience

• J2EE certification and/or CISSP certification is a plus

• SailPoint Certified Engineer or Solution Architect is a plus

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.