Roofing Operations Manager JobotRoofing Operations ManagerRichboro, PA$100,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a Roofing Operations Manager, you’ll play a pivotal role in shaping project outcomes and leading field teams to success.
Clinical Operations Manager (RN/BSN) - Community Health Mitchell MartinClinical Operations Manager (RN/BSN) - Community HealthPhiladelphia, PA$101,000–$113,000 / yearBy applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. • Are you a BSN-prepared RN who enjoys leading teams, improving clinical operations, and making a difference in your community?.
Exterior Remodeling Operations Manager JobotExterior Remodeling Operations ManagerRichboro, PA$100,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The organization is committed to delivering outstanding results in siding, cladding, and window projects, and is seeking a skilled leader to oversee these critical areas.
Senior Manager, Practice Operations - Pulmonary St. Luke's Health Network, Inc.Senior Manager, Practice Operations - PulmonarySellersville, PAFull timeMaintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc.). Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).
Manager, Practice Operations, Quakertown/Harleysville Pediatrics St. Luke's Health Network, Inc.Manager, Practice Operations, Quakertown/Harleysville PediatricsQuakertown, PAFull timeMaintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc. Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).
NewPractice Operations Manager - Sellersville St. Luke's Health Network, Inc.Practice Operations Manager - SellersvilleSellersville, PAFull timeMaintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc. Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).
Director of Operations Capstone Logistics LLCDirector of OperationsBoothwyn, PAWe are looking for a proven leader to assist in expanding our delivery operations and providing the exceptional customer service which has been the cornerstone of our success. Capstone Logistics is a 3rd party logistics provider in a variety of industry verticals including retail, grocery and foodservice distribution.
NewOperations Supervisor - Transportation (Supply Chain/Logistics) Penske Truck RentalOperations Supervisor - Transportation (Supply Chain/Logistics)SWEDESBORO, NJ$56,200–$74,500 / yearProvide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. Demonstrated leadership qualities with strong interpersonal skills and have the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers.
NewLead, Program Management L3Harris TechnologiesLead, Program ManagementCamden, NJThe Lead, Program Management professional will lead the L3Harris Tactical Auxiliary General Ocean Surveillance (T-AGOS) program as a subcontractor and single-system vendor supporting a major United States Navy shipbuilding effort. Familiarity with the Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), Earned Value Management Systems, Integrated Master Schedules, procurement planning, subcontract management, and supplier performance management.
Accounting & Operations Manager Century 21 Advantage GoldAccounting & Operations ManagerPhiladelphia, PA$65,000–$75,000 / yearRun AP/AR, commissions, and payroll-related cycles , including weekly payroll taxes, commission checks, property-management payables, mortgage payments, and other recurring disbursements using QuickBooks. Maintain corporate, licensing, and employee records , including office license renewals (PA/NJ), NJ annual reports, HUD-related renewals, trademarks, and employee file updates.
Lead Auto Tech / Shop Foreman | $80k-120k+ - 1984 Wayne’s AutomotiveLead Auto Tech / Shop Foreman | $80k-120k+ - 1984Warminster, PA$80,000–$120,000You'll continue performing advanced repairs while coaching technicians, improving workflow, and ensuring every customer receives quality service. You'll enjoy the stability of an established shop, the autonomy to lead your team, and ownership that trusts experienced professionals to make an impact.
Special Education Lead Case Manager - 2026/2027 School Year Mastery Charter SchoolsSpecial Education Lead Case Manager - 2026/2027 School YearPhiladelphia, PA$94,250–$105,560 / yearFull timeAdditionally, the Lead Case Manager provides mentorship to students and guidance to staff to ensure the effective implementation of specialized services across all academic settings. Minimum of three (3) years of experience working with special education students and collaborating with families, teachers, and external service providers to support student success.
Manager, SAP S4 Public Cloud Quote to Cash (Q2C) Lead KPMGManager, SAP S4 Public Cloud Quote to Cash (Q2C) LeadPhiladelphia, PADeliver assigned Q2C scope and milestones within SAP S/4HANA Public Cloud programs, collaborating with Finance, Sales, and upstream process leads to ensure accurate invoicing, timely cash application, compliant revenue recognition, and successful period end close. Qualifications: Minimum five years of recent experience in external management consulting, including at least two full lifecycle SAP S/4HANA Public Cloud implementations with direct responsibility for Quote to Cash (Q2C) processes spanning billing, accounts receivable, collections, cash application, and revenue recognition.
Manager, SAP S4 Public Cloud P2R/EPPM Lead KPMGManager, SAP S4 Public Cloud P2R/EPPM LeadPhiladelphia, PA$145,350–$253,230 / yearQualifications: Minimum of six years of recent external management consulting experience, including at least Two full lifecycle SAP S/4HANA Public Cloud implementation with core responsibility for Enterprise Portfolio and Project Management (EPPM), demonstrating the ability to support stakeholder engagement and contribute to business and delivery outcomes. Responsibilities: Lead Enterprise Portfolio and Project Management (EPPM) workstreams within SAP S/4HANA Public Cloud transformation programs, supporting customer, internal, and investment project scenarios across Project to Result (P2R) and Professional Services environments, and participating in implementation lifecycle activities and solution reviews.
Director, SAP S4 Public Cloud Delivery Lead KPMGDirector, SAP S4 Public Cloud Delivery LeadPhiladelphia, PA$184,870–$324,185 / yearDemonstrated success in leading full R2R delivery lifecycle including chart of accounts design, Universal Journal setup, build, testing, cutover, and hypercare; proven ability to manage global finance teams and ensure excellence across functional, technical, and integration domains; deep understanding of SAP S/4HANA Public Cloud R2R architecture and integration with enterprise finance systems; experience with SAP BTP, Datasphere, and SAC for reporting and consolidation; skilled in pricing strategy and project financials including forecasting, billing, and margin optimization. Proven experience leading sales pursuits for SAP S/4HANA Public Cloud R2R programs, including shaping delivery strategy, defining scope, and presenting finance transformation solutions aligned with goals for financial close acceleration, reporting automation, and compliance; extensive experience conducting finance process assessments, building business cases, and developing R2R transformation roadmaps; skilled in guiding clients through delivery planning and execution aligned with financial reporting and regulatory objectives.
Manager, SAP S4 Public Cloud Asset Management (A2R) Lead KPMGManager, SAP S4 Public Cloud Asset Management (A2R) LeadPhiladelphia, PAResponsibilities: Lead Asset to Retire (A2R) workstreams within SAP S/4HANA Public Cloud transformation programs, supporting end to end asset lifecycle scenarios including capital acquisition, asset capitalization, depreciation, transfers, and retirement, while participating in implementation lifecycle activities and solution reviews. Supervise deliverables creation and internal knowledge sharing by contributing to high quality A2R design artifacts, configuration documentation, and testing assets, while supporting continuous improvement of SAP S/4HANA Public Cloud Asset Management methodologies.
Specialist Director, Salesforce Platform Support Lead KPMGSpecialist Director, Salesforce Platform Support LeadPhiladelphia, PA$204,440–$324,990 / yearResponsibilities: Own overall platform health, performance, and stability, enforcing governance across intake, SLAs/KPIs, separation of run (Incidents/RITMs) and change (enhancements/projects), and coordination of integration and cross-system platform dependencies to ensure rapid issue resolution. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewManager, SailPoint Identity Governance Technical Lead KPMGManager, SailPoint Identity Governance Technical LeadPhiladelphia, PA$114,095–$268,180 / yearIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. Excellentanalytical, communication, presentation, and problem-solving skills, with theability to lead technical discussions; knowledge of AI tools and integrations,including management of non-human and agent identities.
NewCorporate Maintenance Lead Morgan Truck BodyCorporate Maintenance LeadMorgantown, PALeveraging expertise across multiple technical disciplines, this role diagnoses complex equipment and facility challenges, provides hands-on support for manufacturing support systems, and champions a proactive approach to maintenance and continuous improvement. As a mentor and technical resource, this role develops the capabilities of both hourly and salaried team members by delivering hands-on training, sharing best practices, and identifying opportunities to strengthen technical knowledge across the organization.
BILINGUAL LEAD CASE MANAGER Abraxas Youth & Family ServicesBILINGUAL LEAD CASE MANAGERMorgantown, PA$0–$70,000Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice. * Ensures accurate billing and statistical reporting for clients on caseload, and → monitors billing/statistical accuracy across the case management team, flagging discrepancies before submission.
Digital Mailroom Lead Synerfac Technical StaffingDigital Mailroom LeadNewtown, PA$26–$30 / hourTemporaryContractorBy applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. - Experience with document scanning, data entry, mailroom operations, or conversion services is preferred.
NewSales Operations Lead Global Tax ManagementSales Operations LeadWayne, PAFull timeHubSpot Support & Administration: ensure data in CRM is accurate and updated, manage CRM user access, manage lists within CRM, provide CRM training/support to end users, and implement new CRM functionality. Core services include tax provision, income tax compliance, international tax, transfer pricing, indirect tax, tax automation, tax training, R&D tax credits and incentives, and tax consulting and planning.
Hub Operations Lead Advance Auto Parts IncHub Operations LeadWyomissing, PAInventory accuracy and functions as it relates to the parts department and HUB inventory to include- Onhand accuracy of inventory, shrink results, Cycle Counts, Outages, Planograms, Maxi changes, Price Changes, Front & Face, Truck lead. Responsible to provide direction, organize and delegate work and ensure execution related to leading HUB related Team members (Hub /Loop Drivers and Hub Inventory Specialist).
NewRetail Operations Lead PetSmart LLCRetail Operations LeadDowningtown, PAStore Operations and Overall Store Experience: Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy.
Client Operations Lead Barrys Bootcamp LLCClient Operations LeadPhiladelphia, PASupport in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas. Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner.
Operations Lead - PT At Home Group IncOperations Lead - PTTurnersville, NJ$15.92–$18.89 / hourKey Roles and Responsibilities: The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security. The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
Operations Lead Integrity Staffing SolutionsOperations LeadNew Castle, DE$20–$23 / hourTemporaryWe act as an extension of our clients’ brands – delivering fast, accurate, and reliable fulfillment that directly impacts their customer experience. Promofill is a fast-growing third-party logistics (3PL) provider supporting direct-to-consumer (DTC), retail, and e-commerce brands.
Payment Operations Lead Creditly CorpPayment Operations LeadPABacked by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit.
Operations Lead ICON PlcOperations LeadBlue Bell, PAAs an Operations Lead at ICON, you will be responsible for overseeing daily operational activities, ensuring that processes are efficient and effective in supporting clinical research initiatives. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your familys well-being.
Client Operations Lead Barry'sClient Operations LeadPhiladelphia, PennsylvaniaSupport in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas. Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner.
Property Operations Lead KasaProperty Operations LeadPhiladelphia, PA$22–$28 / hourOur guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).
Property Operations Lead KASA-TVProperty Operations LeadPhiladelphia, PA$22–$28 / hourOur guests enjoy seamless check-ins, caring service, and attractive amenities - and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).
Branch Operations Lead - Northeast PA JPMorgan Chase & CoBranch Operations Lead - Northeast PAPAChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Syndicated Loan Operations Lead Citigroup IncSyndicated Loan Operations LeadNew Castle, DE$78,080–$117,120 / yearEvaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening.
Regional Legal Operations Lead RELX Group plcRegional Legal Operations LeadPA$115,400–$192,300 / yearIf performed in New York, the base pay range is $126,900 - $211,500.If performed in New York City, the base pay range is $138,400 - $230,700.If performed in Rochester, NY, the base pay range is $115,400 - $192,300.If performed in Ohio, the base pay range is $109,500 - $182,700. LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
Aeroderivative Engines Operations Lead GE AerospaceAeroderivative Engines Operations LeadWest Chester, PennsylvaniaInterfaces with other functions across D&S to provide effective coordination of metrics, dashboards, functional processes, and cross-functional initiative coordination. Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, or technology.
NewMaintenance Operations Lead, Heavy Manufacturing Techo-bloc USAMaintenance Operations Lead, Heavy ManufacturingDouglassville, PA$46–$48 / hourIf you thrive on diagnosing tough problems, coaching skilled technicians, and building maintenance systems that prevent the next failure, Techo-Bloc’s Douglassville, PA facility wants to meet you. You’ll orchestrate preventive and corrective work, lead rapid responses to breakdowns, and strengthen our predictive maintenance program—while reinforcing a culture of safety and continuous improvement.
Branch Operations Lead WorldpacBranch Operations LeadNewport, Delaware$18–$21 / hourFull timeOpportunity Information: Worldpac, a leading name in automotive parts distribution, is looking for a Branch Operations Lead that willbe responsible forassisting Assistant Branch Operations Manager and Branch Operations Manager in leading daily warehouse operations. While performing the duties of this job, the team member is regularly exposed to moving mechanical parts and occasionally exposed to high places, fumes, or airborne particles, and toxic or caustic chemicals.
Director, Portfolio Development Operations Lead CSL Behring LLCDirector, Portfolio Development Operations LeadKing of Prussia, PA$230,000–$270,000 / yearStrengthen cross-functional collaboration across PD (Clinical Development, Clinical Operations, Biometrics, Therapeutic Areas) and with enterprise partners (Regulatory, Commercial, POE, Business Development), bridging gaps and driving alignment across initiatives. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
Sr. Principal Scientist, Clinical Operations Immunology Lead Merck & Co IncSr. Principal Scientist, Clinical Operations Immunology LeadWest Point, PA$210,400–$331,100 / yearIn a competitive external landscape and fast-paced internal environment, the Immunology Clinical Operations Lead position provides both strategic and operational leadership across early immunology programs, ensuring timely, high-quality execution of clinical studies and clinical pharmacology strategies worldwide. Translational Medicine (TMed) drives early clinical development of novel therapeutics by partnering with Discovery Sciences and Late-Stage Clinical Research to translate scientific discoveries into human proof-of-concept and advance the most promising candidates through the pipeline to patients.
Lead Analyst, RevOps & Business Operations Guru Technologies, IncLead Analyst, RevOps & Business OperationsPhiladelphia, PA$135,000–$185,000 / yearLaunched in September 2015, our vision is backed by an amazing group of investors including FirstMark Capital, Salesforce, Michael Dell, the Slack Fund, Emergence Capital, Thrive Capital and Accel. Own the weekly GTM/marketing analytics report distributed to senior leadership, covering demand by segment, channel performance, pipeline created/closed/lost, and recommended actions.
Senior Lead Enterprise Security Operations Center (SOC) Development & Governance Lumen Solutions Group, Inc.Senior Lead Enterprise Security Operations Center (SOC) Development & GovernanceWilmington, DEWe are seeking a highly experienced Security Operations professional to lead the development and operationalization of a centralized Enterprise Security Operations Center (SOC) supporting one of the largest transportation and critical infrastructure environments in the region. The ideal candidate will bring deep expertise in physical security operations, SOC development, governance, documentation, and operational transformation within complex, mission-critical environments.
Hybrid Lead Software Engineer - WMS & Operations SYS EDI StaffingHybrid Lead Software Engineer - WMS & Operations SYSColingswood, NJ$110,000–$140,000 / yearDocument and implement test plans addressing system design requirements, user test data, and cases of appropriate size and scope. Capability to work independently; a self-starter who performs initiatives that provide solutions for business requirements.
Wholesale Lending Operations Product Management Lead- Senior Vice President Citigroup IncWholesale Lending Operations Product Management Lead- Senior Vice PresidentNew Castle, DE$144,480–$216,720 / yearFull management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
Lead Sr. Network Operations Engineer (Network Security - Palo Alto/Zscaler) Engineer Vanguard GroupLead Sr. Network Operations Engineer (Network Security - Palo Alto/Zscaler) EngineerWayne, PADefines and governs Zero Trust access architectures using Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), enabling secure user-to-application connectivity without traditional network-based trust models. Demonstrates expert proficiency with Palo Alto firewalls, Palo Alto Cloud Security, and Zscaler Zero Trust Exchange services, including troubleshooting complex, multi-tier network and security architectures.
Lead Director, Marketing Ad Technology Operations - CVS Media Exchange (CMX) CVS Health CorpLead Director, Marketing Ad Technology Operations - CVS Media Exchange (CMX)PA$100,000–$231,540 / yearYou will operate as a player‑coach, building, developing, and scaling high‑performing teams while partnering closely with CMX Product, Partnerships, Media Planning, and CVS Digital. As a seasoned ad technology and operations leader, you will drive operational efficiency, platform stability, and scalable execution across CMX's managed service and self‑service offerings.
Lawn Care Operations Manager / Lead Technician Procare Property ServicesLawn Care Operations Manager / Lead TechnicianWest Chester, PennsylvaniaThis is a hands-on leadership role responsible for managing daily operations, answering customer calls, closing sales, and performing lawn fertilization and weed control services. Ever since our founder Ryon was just a Downingtown kid helping his neighbors out with their landscaping chores and regular maintenance, Procare Property Services has looked out for Chester County residents with pride.
Lead, Data Operations RedVector.com LLCLead, Data OperationsPhiladelphia, PAThe ideal candidate is highly data-driven, process-oriented, and experienced in people management, with the ability to guide a team and collaborate cross-functionally across Sales, Marketing, CX, Operations, and Enablement. The team will leverage data, process and systems to drive the productivity and performance of our end users across the Customer Services, Renewal Management, Customer Success Management, Customer Care and Escalations teams.
MH Operation Lead Advance Auto Parts IncMH Operation LeadNew Castle, DEInventory accuracy and functions as it relates to the parts department and HUB inventory to include- Onhand accuracy of inventory, shrink results, Cycle Counts, Outages, Planograms, Maxi changes, Price Changes, Front & Face, Truck lead. https://startingline.advancestores.com/wps/myportal/home/teammember/workingatadvance/job_descriptions/hub_operations_lead_job_description_guide/!ut/p/z1/rZHRaoMwFIafpQ8gOVET46WmtBqM … 1/2.
Lead Engineer - CCaaS Operations MaximusLead Engineer - CCaaS OperationsPhiladelphia, PAFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai) .