Experience and Education:** + Customer service experience required + Preferred 3 years’ experience in a business environment (knowledge of Mortuary and/or Cemetery preferred) + High School Diploma, or GED **Skills:** + Communicate well with co-workers, customers, government agencies, and doctor’s offices to gain cooperation; use persistence, finesse, and tact + Knowledge of navigating through HMIS + Excellent telephone etiquette + Ability to handle callers respectfully, when call volume is high + Ability to multitask successfully + Great memory for names, departments, and companies + Friendly, warm, and approachable manner either in-person or over the phone + Ability to problem solve and suggest solutions + Ability to operate Microsoft Outlook + Have a valid CA Driver’s License and clean record + Keyboard at 40 wpm + Bilingual a plus **Compensation:** $20.00/hr - $24.50/hr Exact compensation may vary based on skills, experience, and location. **_As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information.