Strategic Planning/Administer and Negotiate Contracts: Set and achieve departmental goals aligned with the university's vision and mission; Manage and negotiate three state contracts; Create budget to purchase software and equipment to improve technology; Lead comprehensive automation and digital transformation initiatives: Spearhead enterprise-wide automation programs that eliminate manual processes across card lifecycle management, including automated workflows for issuance, access provisioning, compliance monitoring, and audit frameworks; establish self-service portals, predictive analytics, automated photo capture, intelligent inventory management, and end-to-end workflow orchestration to achieve measurable efficiency gains, cost reduction, and operational excellence while ensuring adherence to security policies and regulatory compliance; and Technological advancement: Actively research and integrate emerging campus card technologies to ensure the team is equipped to support the next generation of campus services. Meal Plan Program: Serves as the meal plan administrator and oversees stream of ~$29 million annually in meal plan revenue; Develop and implement billing policies and procedures for all university meal plans, ensuring accuracy/efficiency, compliance with FERPA regulations, and best practices related to student accounts and billing'' Oversee daily operations of meal plan billing system, including plan selection, enrollment, billing cycles, and payment processing to vendors; Support the POS systems for vendors and contractors; Drive audits to capture seamless integration between platforms and systems; Coordinate with data analysis team to prepare detailed reports for executive leadership on usage, trends, and performance; Collaborate with departments to ensure timeliness of billing, support of special programs, and development of marketing strategies; and Lead system enhancements for new billing features.